Disney's Pop Century Resort

Reviews

• AL

  Ashleigh Leister

  4 days ago
  3.0
  Unfortunately, our recent stay at Pop Century started off plagued with issues. However, Disney ultimately stepped up and made things right, so I wanted to come back and leave an honest and fair review highlighting both the highs and lows of our experience for anyone considering a future stay. High Points: -Front Desk Leadership: They were empathetic and did their best to make our situation right. Thank you Cole and Frank -Resort info on the My Disney Experience App: Easy to find menus, mobile order food, and see bus times for the resort -50’s Building 1: Located right next to the main building but not far from the skyliner. We liked that it had its own pool area as well. -Housekeeping: Super friendly and did a good job -Food: Everything was really yummy and breakfast for two cost $21 which is unheard of these days -Onsite store: Great items and friendly staff -Characters: Mickey, Minnie, Daisy, and Goofy all stopped by several times -Transportation: Free buses to the parks and the skyliner were great. -Maintenance: Came within 10 minutes of our issue starting. -Comfy rooms: Yes, they’re small but the beds are very comfortable. Low Points: -Bell/Luggage Services: Extremely slow service and seemed very disorganized. At one point, they lost our luggage. Luggage delivery was so slow that both us and the other party we were with decided to go get the bags on our own. -Cafeteria and its Staff: The cafeteria was very dirty almost every day at all times. A lot of people come through so I can see that it would need constant upkeep, but no one was keeping up with it. Also, the staff was very slow and confused about items listed on the menu. At one point, they refused to give us the sides that were listed on the menu as coming with the meal. My husband had to push for them. -Front Desk Staff: This was hit or miss. Some were great, others were so unhelpful. -Creepy Crawlies: We woke up to a spider crawling on us in bed and weren’t able to find it. Nature happens, but I wanted to share this here that the staff shared that this is something that can happen on the ground floor. -Theming: The theme is very random and tired. There’s just random words in buildings. -Laundry Room: It’s awesome that there are laundry rooms, however, they are small and were often full for our stay. -Online check in: This was the start of our issues. All I can say is do not check in online. Go up to the front desk when you get to the resort. -Follow Through: Due to the number of issues we had the first night, we were offered to switch rooms. We followed all instructions to pack and were told to spend the day at a park while our room was ready. We were “homeless” from 7:30 am to 2:30 pm and only got a room because we went back to the front desk to ask. Meanwhile, new guests were getting rooms. When we got a room, it wasn’t what we were told we were going to get. The wonderful front desk leads would offer something and it sounded great, and then it fell apart when the rest of the staff had to follow through. It was very stressful. Overall, Pop Century has some definite strengths. However, our experience was significantly affected by the disorganization and lack of follow-through we encountered. While Disney ultimately made things right, the process was stressful and took away from our vacation. Because of this experience, we won’t be staying at Pop Century again in the future.
• FP

  Felicia Provost

  Aug 27, 2026
  2.0
  Our room was basically in Narnia which can be expected if you dont pay for a preferred room. But the ice and soda machines didnt work in our building most of the stay, room service didnt enter our room a single time for an 8 day stay. Ive been to Disney a million times and never really saw any bugs but every night id be escorting 5 or 6 bugs out of the room from the bathroom area including earwigs which are nightmare fuel. Luggage assistance had troubles with grocery delivery which id never experienced at a disney resort before since we used a well established Disney delivery service. Luggage transfer was cool. But after I couldnt get ahold of Luggage assistance for over an hour my 5 year old and I lugged our 3 suitcases from Narnia to turn them in for transfer and when we followed the signs specifically for it up to the counter, they said they couldnt help us and we had to go around, I mean there was a full sign saying this was where to drop it off but ok. We go around and the exact cast member who said they couldnt help ended up coming out when we reached the other side and asked what we needed like they didnt just see us less than maybe 2 minutes prior. Ive never felt the need to review a Disney hotel before. We have always had the most magical time every time we come. But we definitely wont be staying at Pop ever again. The only true positives were the skyliner and luggage transfer, particularly since it was just myself and my young kid.
• AD

  Andre Dasilva

  Aug 25, 2026
  3.0
  This was our first time staying at Disney’s Pop Century Resort, and overall, we had a decent experience. There were definitely some positives, but also a few things that could have been better. Transportation was one of the highlights. There was no big issue with the buses or the skyliner, and the location was convenient and not too far from the parks. My biggest issue with the transportation was seeing people abuse the scooter system while some Cast Members allowed them to move to the front of the line with their big groups, which was frustrating to see, as many of them were seen running around at the parks shortly after. One thing I would really like to see improved is transportation options for rope drop. When using the Skyliner to get to EPCOT, you are dropped off at the International Gateway entrance, which can make rope dropping certain attractions, like Guardians of the Galaxy, more difficult. It would be great if buses or the Skyliner were available based on which entrance is more convenient for guests trying to rope drop. Housekeeping was also good. We never had any issues with the cleanliness of the room or the resort. Unfortunately, some of our interactions with the front desk were disappointing. We had an issue with a delayed flight that affected our water park passes, and the initial response was essentially, “We can’t do anything,” which felt dismissive and certainly didn’t make the experience feel very magical. Thankfully, we later spoke with Cole Kramer, who was extremely polite and took the time to resolve the situation for us. We really appreciated his professionalism and willingness to help. Overall, Pop Century was a decent stay with good transportation, a convenient location, and clean rooms, but some of the customer service experiences and transportation limitations for rope dropping kept it from being a 4- or 5-star experience for us.
• ES

  Engelberth & Jenny Salom

  Aug 23, 2026
  5.0
  I would like to congratulate Mr. Justin from Miami, FL, for the excellent job he did today around noon directing traffic outside the lobby of Disney’s Pop Century Resort. Managing traffic circulation and following the proper traffic protocol is not an easy task. However, Justin handled the situation with great professionalism. He approached me politely and explained that I needed to keep moving. I was driving a large white Suburban, and he did everything possible to keep traffic flowing, speaking with the other drivers who were there and helping clear the area. There was so much traffic that I had to make a second trip around to pick up my family. Thank you, Mr. Justin, for your professionalism, patience, and excellent customer service. And congratulations to Disney for having such qualified and professional team members. Your employees truly make a difference. Quisiera felicitar al señor Justin, de Miami, Florida, por el excelente trabajo que realizó hoy alrededor del mediodía, dirigiendo el tráfico en las afueras del lobby del Disney’s Pop Century Resort. Dirigir la circulación y hacer cumplir el protocolo adecuado de tránsito no es una tarea fácil. Sin embargo, Justin manejó la situación con gran profesionalismo. Se acercó a mí amablemente y me indicó que debía continuar circulando. Yo conducía una Suburban blanca y grande, y él hizo todo lo posible para mantener el tráfico fluyendo, hablando con los demás conductores que se encontraban allí y ayudando a despejar el área. Había tanto tráfico que tuve que dar una segunda vuelta para poder recoger a mi familia Gracias, señor Justin, por su profesionalismo, paciencia y excelente servicio al cliente. Y felicitaciones a Disney por contar con personal tan capacitado y profesional. Sus empleados realmente marcan la diferencia.
• TW

  Tamara Worcester

  Aug 14, 2026
  3.0
  Everything was amazing until Thursday August 6 when we got back to our room around 11:30 am after being in Magic Kingdom for the morning, we found our sink was torn apart, the shelving unit under it was torn off, there were dirty towels on the floor and a black pipe was sticking out of the wall under the sink. No one notified us of the situation. I called the front desk, they said they had no idea what was going on and said they would call me back. A few minutes later they called and said the room on the other side of the wall had a water leak. I expressed my dismay at not having been notified. I told them it was our anniversary and I was hoping to take a relaxing shower before getting ready for dinner at Narcoossee’s at 5:25 and now I would not be able to . They said they would send us via a Minnie Van to the Grand Floridian as a way of saying sorry. At this time there was not a work person on in our room. They said there would be one within the hour to finish the job. About 15 minutes later a plumber knocked on the door, said he was surprised no one notified us of someone entering our room to fix the problem and apologized. He was there about 35 minutes, connected everything back up, put the shelving into back on, ran the water and said everything should be good to go. About 15 minutes later water started shooting out on the floor from the sink! I called immediately they said they would send someone up asap. 20 minutes later no one was there, the water was running all over the tile floor in the bathroom. I left to go to the front desk because I was extremely upset. In the meantime someone showed up at room while my husband was there and said I’m not a plumber just a bandaid and put more towels on the floor and left. The manager agreed to move us to another room after our dinner and comped one night. Just a very disappointing way to waste an afternoon then have to change rooms at 10PM. When we returned to the front desk following our dinner at Narcoossee’s and visiting the Magic Kingdom, we were given a key to our new room (4145) and given a special key allowing us back into our old room (4151) to retrieve our belongings. This key was good for 60 minutes. Nothing had been done to stop the leak in the room, leaving the tiled bathroom area water covered and very slippery. Found this situation to be very unsafe as we still had the right to be on the room as we needed 3 different trips to take all of our belongings from 4151 to 4145 some of which were still in the bathroom/sink/closet area. I spoke to a manager the morning of our checkout (8/7) stating it was unacceptable to have returned to our room on 8/6 after being gone from 4:30 until 9:45 and absolutely nothing had been done to fix the leaking sink, wet towels the staff had thrown done were still on the floor and water was pooling all over the tile. They finally agreed to compensate us for a half of a day.

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