Disney's Polynesian Village Resort

Reviews

• KD

  Kim Donnell

  1 day ago
  2.0
  The experience was very disappointing given the price paid for the room at approximately $600 per night. The building where our room was located had construction around it so you were unable to park near the building. The directions given at valet were not clear and baggage deliver should have been an automatic offer given the inconvenience and very long walk to our room. I had checked in on the app and was highly encouraged to use the digital room key. Upon arrival we headed to our room with our baggage. Because of the poor directions we got lost. I asked 4 cast members for directions and they could not give them to me because they didn't know. I finally contacted a family member who was staying in the same building and they came and assisted us to our room. When we finally got to our room, the digital key did not work. You can only imagine my frustration and disappointment. So I headed back to the front desk, only to receive a response that "the digital keys don't work most of the time" we should have checked in at the desk. No apology, nothing! Just how many room keys do I need. A hotel that charges $600+ per night should offer first class service!!! Yes, the hotel was convenient and the use of the monorail was also convenient and a great location to see the Fireworks at Magic Kingdom and the Light Parade on the Water, but to inconvenience a guest they way we were is just not acceptable and the customer service was certainly not the Disney Experience that we had been used to receiving. My son-in-law was very upset about what had happened to us and he did make a complaint to the hotel manager. We did receive a credit on our bill, but it could only be used for services while we were there. So in order to take advantage of the credit it basically forced us to purchase services that we were not planning on using this visit, because the courtesy credit was a use it or lose it. I don't think that's the Disney Experience people should expect. Needless to say, we will not choose this property again, and we will not recommend it to others to stay. There are new Disney properties that cost less and offer a much greater experience.
• HT

  Hannah Trinh

  3 days ago
  4.0
  If you're staying here for quite some time then I think it's lovely to be at a resort that's a bit more spread out and for leisure. I do think this is perfect for an all adult party compared to some of the other properties. It does get confusing when trying to find your room since the buildings can be confusing, I sort of wish there was a large name sign on the side of the buildings to be able to see where you're going rather than waiting to get to the entrance to find your room. We did use the Bell Hopper service to bring our luggage and while it's an incredible service, it did feel a little weird as I could feel the staff member waiting for a tip and made the atmosphere feel a little uncomfortable. The room we stayed at was very nice but the vent at night was very loud and I couldn't tell if it was because of the bathroom light but it did take a long time for the vent to come down. The pullout bed was hard to pullout and I could see that it's been scratching up the wall, as a guest I understand I just don't think I would want to be liable for things that have happened in the past. Overall a very decent stay, the food and bars are incredible and really enjoyed eating on property especially at the bar.
• DD

  Danielle Dove

  Oct 2, 2026
  5.0
  We had a magical time with there were seven of us and All. We did a split stay at the pop Century and the Polynesian. The only complaint that I have is that our bags were not in our room when we arrived into our room at the Polynesian and we did not receive our bags until 2 AM in the morning. After multiple attempts of calling baggage claim to get our bags. That was my most disappointing a point of this day. We have checked in earlier that day around Two and we’re told that our bags would be there when we return back to our room later that evening. We were very exhausted and all I wanted to do was change and go to bed and had to wait over an hour and a half for our bags to arrive. No apology for management or anything. In fact when I called they told me that they didn’t have a call in For our bags, but we had called a half an hour prior to that. All in all Our stay at both hotels were amazing. We always go to the pop century it was a treat this time to go to the Polynesian. But other than that, that’s my only complaint about the whole entire trip.
• LC

  L Church

  Sep 30, 2026
  2.0
  Room was nice as usual, except the shower plumbing wasnt great. Should replace shower hardware to more functional. Besides some weather issues, the #1 issue we encountered during our seven night stay, our room one serviced ONE time. The last day after we got sick, we let the room attendant in the hallway know not to even bother that last day and we got extra toilet paper. On two to three occasions, we would call to housekeeping to let them know we were leaving the room and would like service. When we weren't in the room, we always had our "do not disturb" off of the door. Only once out of our entire stay(after our 2nd call to housekeeping that day), did our room get serviced. We took our own garbage to the hallway garbage can repeatedly, had to get extra clean towels, once they left them when we requested the room to be serviced, but did not clean the room or take bags of garbage out, just tossed them on the unmaid bed. We spend a lot of money to stay in a deluxe resort on property, you should be embarrassed by the service your hotel provided. When the fan was turned on in our room, a horrible smell came from the vent so we werent able to keep fan to "on" like we like it our entire trip. We rose above weather, sickness, and inconvenience to have a nice trip, but it was our own doing, not due to the service we received by our deluxe resort. We also found out the terrace where we get frozen drinks, one of our main draws to stay at polynesian, was closed during our stay.
• CN

  Caleb Natale

  Sep 27, 2026
  3.0
  While the location, being relatively close to the magic kingdom, is pretty remarkable, my family's stay here was not the best. For starters, we arrived relatively late, as we had spent the entire day at the parks and were checking in after park close at Holywood studios. Upon arrival, no one greeted us or asked to assist with our luggage, which normally wouldn't be something I noticed, but for context we had stayed at the Helios hotel the previous night (at 1/5th the price) and we were immediately assisted with our arrival. At the Helios Hotel, a worker came out to my car as I pulled up, and offered to take all of our luggage and bring it directly to our room, which for a family with multiple small children, was very helpful and relieving. In contrast, we didn't experience anything like that arriving at the Polynesian. Secondly, the elevator going up to our room was shockingly small, it could barely fit our double stroller, let alone the luggage and the rest of my family. The food that we ate while at the resort was good and I have no complaints there. The security and monorail access is very convenient and my family loves it. We unfortunately didn't have as much time as we had hoped to explore the resort as we would have liked. The resort is also under renovation at the moment, which I knew when I booked the stay, but a lot of the exterior of the main building was covered because of that. For a similar price we would choose the Grand Floridian over the Polynesian and if we wanted to have the same convenience factor but at a cheaper cost we would probably choose the contemperary again over the Polynesian.

Frequently Asked Questions About Disney's Polynesian Village Resort