Disney's Polynesian Village Resort

Reviews

• RN

  Robert Norbeck

  2 days ago
  3.0
  Was not happy. I have spent a lot of time and money on staying at Disney World. My girlfriend called in and booked a room at poly towers she was guaranteed would have a view of 7 seas lagoon. It was a premium view room. At check in she tried to confirm that would be her view. The girl at checkin said it could be a view of pool, golf course or parking lot. Shannon showed her the listing. Showed her where it said what view we would have. The checkin girl called someone and said yep they confirmed what i said. It could be a view of pool, parking lot or golf course. No matter what we showed her she just kept saying she was telling us what she was told. I got so mad I booked another room for hundreds of dollars more to get a better view than she was promised just so our trip wasn't ruined. The room was almost 2x the cost but we absolutely could not get the girl at checkin to do anything to make the situation better. This will definitely be remembered and will be considered the next time we book a room. We already have several rooms booked for the future but we are starting to reconsider and looking outside the parks for better accommodations. Its a shame really. We are from Tampa and stay in the parks regularly and to have been treated this way was unacceptable. Then we went to the Beek and barrel for a late night reservation with my children and grandchildren. I had my On nicotine pouch container on the table and our waitress told me to put it in my pocket or she would take them from me. I informed her she would not take anything from me. She continued to lecture me about how there is no smoking in the parks. I told her I understood that but these were nicotine pouches that were not smokeable but were instead oral pouches. She kept telling me that they would be taken if I didnt put them away. They were literally just sitting on the table infront of me. I told her that she wouldnt take them and to drop it and walk away. She did but was rude the rest of the night. I never thought at 52 years old i would have a sever threaten to take my personal property as if i was a five year old. Not behavior I would have expected after spending just shy of $300 for a miserable experience. Is Disney slipping with their customer service? As regulars, that is now our opinion!
• JP

  Judah Parness

  3 days ago
  1.0
  Total disappointment. Me and my family came here last year just for the character dining at Ohana. Admittedly had a great time. When we got to the hotel we found the property to be immaculately maintained with exotic South Pacific foliage and styling. Really beautiful actually. It was our first time on this property. So when deciding where to stay for our current trip the Polynesian was a front runner. We decided to do it and do the kamehameha club. The restricted/private access to the building is very nice and you get all the beverages you want- soda, waters, pig juice, coffee…. And the included breakfast, snacks, lunch and dinner is the best part. Staff is very friendly and helpful. Rooms- ok. Not great. For a $20k trip I’d think you’d get a bit more. It’s nice. Not 5-star nice imo. And then the part that really made me write this review- I can’t even believe how furious I am. All I wanted was a quiet place to work. It’s great that Disney wants to be an escape from reality but that’s not reality. Even people go on vacation they still need to work so not having a business center at each property is mind blowing, especially when you think about the $20k price tag that you pay for the trip and accommodations. The business center at the Grand Floridian is PATHETIC!!! The two cubes they provide are barely big enough to extend your arms out, so uncomfortable. And then, if you’re there with someone else working, YOUR ELBOWS ARE LITERALLY ALMOST TOUCHING. How uncomfortable and awkward. And the staff was talking the whole time so eventually after 15 minutes I was so bothered and furious that I had to leave. I obviously couldn’t work there. No to mention, you can’t connect your computer to the printer so if you need to print you have to either pay for their computer or send them the file, but if you’re working on sensitive information, you can’t exactly do that. And I’m not even staying here!! I’m at the Polynesian hotel and I’m they don’t even have a business center so I had to take the monorail, a 5-10 min walk from my hotel room + waiting for the monorail + a 3-5 min ride to the Grand Floridian + another 5-10 minute walk. All to use a barely functional workspace. Needless to say I was very disappointed by the experience .
• AD

  April DeVore

  Aug 25, 2026
  5.0
  We loved our stay in the new Polynesian Tower! The room was so thoughtfully laid out and we enjoyed each and every special touch that made our family of four have a wonderful and comfortable stay. If you are wanting to stay in the Magic Kingdom area, I highly recommend the Poly Tower! We are loyal Riviera Resort guests and this was our first stay outside the Riviera in several years, so we frequently compared our Tower experience to our stays at that resort. On the pro side we loved that the Polynesian 1 Bedroom Villa rooms offered a second full bathroom, a huge difference maker when everyone is trying to get showers after long park days. On Cons, we did find it hard to not have a common lobby store or place to get bottled water, quick snacks or necessities in the Tower - we had to go all the way to the Polynesian Great House to grab most anything we needed. We also missed the quicker access to more parks we experience at the Riviera. While of course the monorail or boats offer quick service to Magic Kingdom, the other three parks were slow to access (Epcot via the monorail is clunky and time consuming, and you have a fairly long walk to Poly bus stop then additional long bus ride to Animal Kingdom and Hollywood Studios). We felt at the Riviera we have quicker and easier access to more parks with the Skyliner and easier/closer bus access to Magic Kingdom and Animal Kingdom. The last very small complaint is how you access the lobby when coming from the Polynesian Great House or pool - if you have a stroller, wheelchair or scooter, there is a very long and winding entrance up to the lobby doors. While this may seem a small inconvenience, at the end of long and hot walking days where every step counts that ramp might as well have been a mountain:). The service at the Tower was impeccable, the finished luxurious and theming wonderfully done. If you have young children and spend lots of time in Magic Kingdom vs. other parks I say enjoy the Poly Tower. If you spend equal time amounts in all parks and especially if you enjoy Epcot and Hollywood Studios, the edge goes to Riviera.
• EW

  Elizabeth Wiley

  Aug 24, 2026
  1.0
  We selected the Polynesian for our stay this year based on the location to the parks and transport and the large amounts of positive reviews. I’ve stayed at WDW resorts over 20 visits at several of the resorts. This is the first time we had an issue and it was not resolved satisfactorily. We were given a room for early check in that had a filthy fridge, fifth sleeper with several stains including one that appeared to be blood, and a dirty bench seat by the bed. I called initially to have help with the fridge, ultimately no one came to clean it. We requested a new clean room at the desk and were given a second room, no offer of assistance moving luggage. The second room fifth sleeper had an even larger mystery stain on it. I called and waited 40 minutes for resolution while being told to sit and wait in the room. The housekeeping manager arrived and argued the “cause” of the stain stating it was water. I told him it’s not acceptable for my child to sleep there and he then noted that “you know every time you move rooms we have to clean them”. He spent several minutes out in the hallway and at my request had what I thought was the manager meet me at a third room. The third room had a much smaller stain on the bed which the manager told me they can clean. I asked why the room was not cleaned in the first place if it’s cleanable. The manager was not willing to hear about my experience up to date and telling me that he didn’t know what happened but cut me off each time I tried to explain why I was upset and refused to review my photos of the rooms. Ultimately I agreed to stay in the third room if they cleaned and sanitized the bed which they were able to do. The general manager had called my room and left a voicemail at the room the first day but left no way to contact her and never reached back out. Later, after emailing customer service, upon complaining I was told the new clean rooms were “accommodations” because I could have stayed in the room and allowed them to clean them. Blame was again placed on me for the staff having to clean rooms I had gone into (even though they were dirty). Overall for the price and attitude of the staff to belittle me and make it my fault for wanting a clean room I would never recommend the stay here. We spent the entire trip regretting our resort choice. I paid $600 a night for this stay and experienced a filthy resort and not deluxe or even basic treatment. No one should be expected to check into a dirty room, bring in their belongings and then wait for it to be cleaned. No one should be made to feel bad for wanting their child to sleep on a clean bed. Disney needs to reconsider their price point for this hotel as it falls significantly behind that of all of their other resorts in both cleanliness and service.
• JD

  Jasmin Day

  Aug 15, 2026
  2.0
  We are annual passholders who stay in a resort at Disney at least once a month. We have a large family so we always book two connecting rooms. This was an anniversary trip so we decided to stay club level and just have two days at the resort. We had issue after issue from the moment we checked-in. We did not expect our rooms to be ready, but we got to the resort early to swim and take advantage of the club. After spending an hour and a half in the front lobby, I was given key cards to access the pool and club building, with instructions to go and get a card later at check-in because they couldn’t not get our bands to work. I would’ve been happy with key cards from the beginning, but they were very hesitant to let us use anything other than our bands. The super nice man helping us called customer service, included his manager, and the issue was still not resolved. I have no problem with our bands not working, just wish they would’ve given us a key card at the very beginning and resolved the issue without requiring us and our six kids to stand in an overcrowded and busy lobby for over an hour. Once we got over to club level, we were disappointed again to find out that our special diet request had not been shared with the chef. It was notated on our reservation and we were told that things could be premade/ prepped for us, but unfortunately, that was not the case. We had to stand there again for another 30 minutes and go through every item on the menu discussing what would be safe for us. I am thankful that someone was able to take the time to walk through this with us, but it should’ve been done beforehand. Because of this, we were not able to take advantage of much until hours later when things are brought over from a different kitchen. Generally speaking, the club level was very low on food majority of the time. We had to even request Uncrustables because they were out. The espresso machine never functioned correctly. The eggs were inedible. We’ve stayed club level here before and this was nothing near our previous experience. There was a roach in the club dining area. We live in Florida— it was not a Palmetto bug. So despite getting there before 10 o’clock so that we can get an umbrella, when we finally made our way to the pool, there was barely anywhere to sit and no shade. We ended up ordering food from one of the waitresses that walks around. She was so kind and the fish tacos were delicious. And as always, the actual pool area is so fun and great for our big family with a wide variety of ages. Unfortunately, when we checked into our rooms, the issues continued. One of our rooms smelled like mildew, the bathroom was very disgusting, and the bath drain didn’t hold. There were mildew/mold stains and hair everywhere, plus the mini fridge didn’t work. And in our connecting room, the electricity kept flickering and the TV did not work. At this point, it was so late in the day and we had bedtime for our toddlers that trying to accommodate a room change with connecting rooms would’ve been too late for our plans with the bigger kids. The view from the room with fireworks was perfect, we loved being able to hop on the monorail and go over to the arcade at Contemporary. The desserts at club level for the firework show were delicious and they were very accommodating for our allergies— with separate plates set aside that was safe for us. My kids loved watching the fireworks from the beach. The second day was much better because we were able to have shade at the pool. There was one gentleman who worked in concierge that was so kind, understanding, and accommodating. Because of the issues with our TV, I was given a “Technology credit” for $150 on my account and instructed to use our bands to charge to the room. Unfortunately, because our bands didn’t work, we could not do this so the gentleman went out of his way to go and get a gift card for us so that we would have access to the credit. Overall, I will not be booking at Polynesian again and do not recommend this resort for anything more than a drop in visit.

Frequently Asked Questions About Disney's Polynesian Village Resort