Disney's Caribbean Beach Resort

Reviews

• MP

  Melissa Popailo-Napier

  May 13, 2026
  3.0
  The resort is nice, unfortunately we were asked to change resorts due to a dance competition and our resort needed more rooms. This was an upgrade and we tried it since we loved our last stay at port Orleans. This stay not so great! My mother's uses a scooter and I asked to be closest to the main lobby! DID NOT HAPPEN !!! We actually got a room in the most furthest resort area. Not only was this a huge inconvenience but our AC was not cold enough and we slept terrible. I'm sure there was so much we could have enjoyed more of but the distance made it difficult. I will say it is very convenient to be by the sky ride for Hollywood studios but WHY would you take away bus services for Caribbean beach resorts? There are people that do like heights and this was stressful as well. We will not be staying there ever again.
• AW

  Ashley White

  May 13, 2026
  3.0
  I have stayed at Caribbean Beach many times. Overall I love the resort for its atmosphere and skyliner usage. However, this time my experience with cast members was not that great. The cast member at check in was rude and ignored my requests for a specific location (as I paid for preferred). Thankfully, the resort customer service line fixed this. The next issue I had was with cast members at the pool bar. I stood at the bar waiting for someone to approach. After about 5 mins, a gentleman did, but when I asked to order food to go he brushed me off and told me to wait for another cast member. I stood there for no less than 10 additional mins before someone took my order. They were not busy. When my order finally came up, the woman swung me the bag of food while addressing another couple ordering alcoholic drinks and said nothing to me. For over $400 a night, this service is simply unacceptable.
• PO

  Paula K Olsen

  May 9, 2026
  3.0
  Check in went smoothly. Our room in the Trinidad section wasn't ready, so we took the long walk to the Skyliner to go to Epcot for the afternoon. Our building and parking lot were in a terrible location for both the main bus waiting area and the skyliner, and the lobby. We're in our late 60s and it was extremely hot, so lots of walking out in the sun was quite unpleasant. Once we got into our room later in the afternoon, it seemed very nice. We went to bed early as we planned to go to Animal Kingdom in the morning and wanted to get a start at a reasonable time. However the smoke alarm/detector began blasting at 2:30am. There was no smoke in the room, or anything else to cause it to go off so we attempted unsuccessfully to disable it. I called guest services, who transferred the call to emergency services. All while this thing is blasting it's deafening sound. Eventually an older and quite short woman arrived. She was as bothered by the alarm as we were. She told my husband to unplug the device from the wall. Which he did. Then she took the battery out, which finally silenced it. She says I'm going to go and put a new battery in it and bring it back. I'm like, tonight? Yes, she says. I have to. By now it's past 3am. She comes back later with the alarm, which immediately goes off again. So I take the battery out. Then I tried to go to sleep while worrying about carbon monoxide poisoning. Probably around 5am I fell asleep. Until around 9. The woman had said we would get $100 credit. I never agreed that this amount was sufficient. After getting up I went turn on the shower, and the tub was full of bugs, some dead, some alive. These were not visible when we first arrived. We went to the lobby to check out. A girl named Candace told us she was a manager and she could help us. We told her about the alarm and the bugs. She said okay, but since you already got a $100 credit, there's nothing more I can do. No, my husband said, we need to talk to someone higher than you. He also said I will let all these people here in the lobby right now know what has happened and what you think sufficient compensation is. She says sir don't make a scene. She messed with her iPad some more and said I have taken off the entire charge. This employee made us feel like we were scammers. How do you put bugs in a tub? How do you make a smoke alarm go off in the middle of the night? Why didn't she just take care of us properly in the first place? I think Candace needs more training.
• LG

  Lori Graver

  May 5, 2026
  4.0
  After not staying at the Caribbean beach resort for six years I wanted to try it again. I was disappointed in The room, refurbishment and decor. As I remember it, it was bright cheery and well themed. To my disappointment, the room was drab,, pale with little to no theming Which is why I choose to stay on property for the Disney themeing. The air conditioner was so loud. I could not sleep with it running so I had to sleep without air-conditioning all night. And the worst part of my trip occurred the night before checkout when I saw not one not two but three rats running across the walkway as I returned To my room in Jamaica. In 73 trips to Disney World I have never witnessed Rats. Due to these issues. I will not be staying at the Caribbean beach resort in the future and would not recommend it to any friends or family. Hopefully, these issues will be addressed by management. I am heartbroken by what this property has become. It was always a desired location when we vacation in Disney World.
• CB

  carrie burton

  Apr 21, 2026
  2.0
  Several favors play into this rating but the notable things to mention are that this was our first Disney trip, ever! We arrived under the assumption that this was a "Moderate level resort" but the room was very overpriced, dingy, & dirty (with dirt/grime buildup that I noticed as soon as we walked in). Not at all what I expected a Disney "moderate" hotel to be - especially considering the price bracket! The room kept holding humidity/water buildup on the INSIDE of the windows (the hotel manager did wind up giving us a $200 room credit bc of this concern). During our last day at this resort, we went to Epcot & spent the entire day (didn't leave until the park closed) & when walking to the buss stop, a "cast member" told us that our hotel did not have busses to/from Epcot (we rode in on the lift so this was news to us) but couldn't reenter the park since it had closed so we were asked to step in a buss pickup area until they could arrange for a bus from another resort to pick us up. We stood out in the FREEZING COLD (yes it was EXTREMELY COLD that night in January 2025) at 10pm/closing time with our two daughters (14yrs w/autism & 7yrs) until 11:30pm!!!! Yes, you read that correctly, we had to wait 1.5 hours for them to arrange a bus to pick us up -we were the very last people side from one other couple left at the park (is also like to note that not once did ANYONE at the resort tell us that they didn't have busses to/from Epcot). We returned to our room at approx midnight & had to wake up at 4:30am to catch a Lyft to return to the airport (had to be at the LAL airport by 6am). We finally get back, put the kids to bed, packed our suitcases & a FINALLY laid down. As soon as we laid down (right @ 1:30-1:45am), our youngest daughter vomited in her sleep into the bed that she & her sister were sharing! We called the front desk for assistance (to bring us new sheets, cleaning supplies, etc. while telling them what had happened), woke our daughter up, put her in the bath & waited roughly a full 1 hour for staff to bring the requested supplies. NOTE: our daughte was not sick with a virus but does have a sensitive stomach & we had ran out of Pepto (& we didn't have any options to buy Pepto so late at night so she wound up getting sick). When the cleaning lady arrived, she handed me a trash bag (not a biohazard bag or anything like that - just an oversized whiteish clearish trash bag), she refused to enter the room - precautions, okay fine... I get it - but NO cleaning supplies???? She made me remove & put the sheets into the bag myself & only handed me a clean top sheet (not a fitted sheet) & a yellowish itchy blanket to lay across the soiled mattress. With no cleaning supplies I had to handwash my daughter's nightgown in the sink with the stocked handsoap & then I hung it out to dry in the closet area. Then I had to spray my perfume onto the bed (my own attempt to mask the smell of vomit). Needless to say, we have our bed to the girls so that they could sleep & we did not get to go to sleep that night bc after all of that (after cleaning, washing, baths, etc.), it was 3am & we had to wake up at 4:30am to catch our scheduled Lyft at 5am so there was no point in trying to sleep.. we've been back to Disney once but refused to stay on Disney property (stayed at an AirBnB instead).

Frequently Asked Questions About Disney's Caribbean Beach Resort