Disney's Caribbean Beach Resort

Reviews

• TR

  Tiffani Robles

  2 days ago
  2.0
  Unfortunately, we didn’t quite experience the Disney magic during our stay at Caribbean Beach Resort. We had heard so many wonderful things about this resort and were really looking forward to staying there, but our experience fell short of expectations. We were fortunate to have a great location in the Aruba section, but that convenience came with some drawbacks. For those unfamiliar with the resort, Caribbean Beach is very spread out, and transportation can be frustrating. Our building was at the last bus stop before heading to Magic Kingdom, which was great in the mornings. However, returning after a long day at the parks meant sitting through multiple stops before finally reaching ours. The buses also seemed to take forever to return, making an already exhausting day even longer. Unfortunately, our room had several issues as well. The air conditioning unit was obscenely loud, and there was a puddle of standing water outside our room every single day. Having to walk through that water before entering our room was unpleasant, to say the least. The shampoo and soap dispensers were completely empty, and despite multiple calls to housekeeping, it took well over an hour and a half for someone to refill them. Each time I called, I was told someone was on their way. What made this even more frustrating was that housekeeping had serviced our room earlier that day. Additionally, there was mold in the shower and sand on the bathroom floors when we arrived, which certainly wasn’t the level of cleanliness we expected. I realize some of these complaints may seem minor individually, but when you’re spending thousands of dollars on a Disney vacation, the details matter. Part of what makes Disney special is the attention to detail, exceptional service, and overall experience. Unfortunately, those were the very things we felt were missing during our stay. I don’t expect perfection, but I do expect a clean, comfortable room, properly stocked amenities, and reasonable service, especially at Disney’s price point. I know many families have had wonderful experiences at Caribbean Beach, and I truly wish ours had been one of them. I’m sharing our experience not to discourage anyone from staying here, but to help others make an informed decision and know what to expect. Hopefully, this review is helpful to another family planning their Disney vacation!
• JS

  Julia Serewko

  Oct 9, 2026
  3.0
  My family and I recently returned from what was supposed to be a wonderful Walt Disney World vacation. Unfortunately, an incredibly upsetting interaction with two Cast Members at the Caribbean Beach Skyliner station left us with a very different feeling about our trip. On October 5, 2026, between approximately 1:49 and 1:52 PM, my husband and I were returning from EPCOT with our two-year-old twin boys. Like many toddlers after a long, exciting day at Disney, they were overtired and having a difficult moment. We were simply trying to get back to our resort so they could rest. As we exited the Skyliner at Caribbean Beach, one male Cast Member pointed toward our children and made a comment to another male Cast Member. As we continued around the loop, the second Cast Member made a gesture that appeared to suggest we should smack or hit our children because they were crying. I cannot begin to express how upsetting and disappointing this was. We were two parents doing our best to comfort our overtired toddlers. Anyone who has spent time around young children knows that tantrums happen, especially after a long day at a theme park. To have Disney employees seemingly mock our children and suggest physical punishment was completely unacceptable. Disney has always been a place where we expect kindness, patience, and understanding, especially toward children. We have made so many wonderful memories bringing our boys to Disney, and we were having such an amazing family vacation. It is heartbreaking that an experience like this could turn such a wonderful trip into something upsetting and leave us remembering how two Cast Members treated our family rather than all the magical moments we shared. What bothers me most is that these were Disney Cast Members, people who work in an environment built around families and children. We weren’t asking for special treatment. We weren’t expecting anyone to intervene or help us with our children. We simply expected to be treated with basic kindness and respect. I understand that one negative interaction does not represent every Disney Cast Member. We have encountered many wonderful employees throughout our visits. However, this experience was so inappropriate that I felt it was important to share. I have formally reported the incident to Disney Guest Services and hope it is taken seriously. No parent should feel judged, mocked, or humiliated for having a crying toddler, especially at Walt Disney World. What should have been a magical family vacation now has an upsetting memory attached to it, and that is incredibly disappointing.
• MB

  maria bonilla

  Oct 8, 2026
  5.0
  We had such a wonderful stay at Disney’s Caribbean Beach Resort! From the moment we arrived, everything was clean, comfortable, and welcoming. Our room was spotless, and we absolutely loved having the Skyline so conveniently located. It made getting around to the parks so easy and was definitely one of our favorite parts of the resort! We also loved the food! We ate at all three spots and enjoyed every one of them. It was so convenient to be able to sleep in, take a break from the parks, come back for a nap, and head back out without feeling like we were missing out on anything. Another thing that really stood out to us was how peaceful and quiet the resort was. We stayed in Barbados beach resort. We never had issues with slamming doors or kids yelling in the hallways, which made it so nice to relax and recharge after busy days at the parks. The staff were absolutely wonderful\! Everyone was so friendly, helpful, and knowledgeable. They answered all of our questions about the different parks and were always happy to point us in the right direction. Their kindness really made our stay even more enjoyable. And then came one of our favorite surprises—our favorite Disney character, Donald Duck, came to visit us right at the resort!💙 It was such a special touch and made our Disney vacation even more magical. Overall, we absolutely loved Disney’s Caribbean Beach Resort and would definitely stay here again. The location, Skyliner, food, cleanliness, peaceful atmosphere, amazing staff, and of course seeing Donald Duck made it a truly magical experience! ✨🏝️🏰 Thank you, Disney’s Caribbean Beach Resort, for making our vacation so special! ❤️
• DR

  Diana Ratcliff

  Oct 8, 2026
  2.0
  If I could give out my opinion on Disney it would not be positive save your money and only go to Epcot the Magic Kingdom was ridiculous very very few rides and all stores food joints nothing great some of the princesses and Winnie the Pooh were walking around we were trying to get some signatures for my kids and they're like oh no you have to make an appointment and set up and go to this and before you could go out and just take a picture real quick and they were being ushered through the crowds they wouldn't stop and even when they were alone they wouldn't stop I mean that's why they're there weights were unbelievable I am disabled so I went through the system to go through the disability and I was denied three times because they don't recognize physical disabilities only mental and let me tell you I do have mental disabilities back by the state of Utah and the government and they still denied me unless you're like underage or minor they don't count that and then some of the rights inside the park are additional we had to pay an additional $20 each to get on the Tron ride blew my mind Guardians of the Galaxy also is an additional why pay so much just to get in to pay $20 for a drink in the many many stores instead of having rides or experiences?! The hotel was okay it wasn't anything great the food was catered to that hotel so it was a lot if not all Seafood we had to constantly go out property to get food the drinks to have the cup $22 and you can only use it at the hotel not on the resort that was the biggest waste of money ever I'm not thinking that Disney World would be cheap I spent almost $12,000 for 5 days for parks for two people I had planned but the waste of money at each one of these resorts and lack of rides and then have them charge extra was absolutely ridiculous please save your money and go elsewhere we went to Universal and had a way better experience for way cheaper
• MH

  Michelle Haner

  Sep 27, 2026
  4.0
  Thank you so much for asking our opinions! We take great pride in giving fair and honest reviews!! So here we go! We stayed at the Trinidad complex. Upon entering our rooms we always do an initial inspection and sadly, we found that the bathroom was not exactly clean, and that is a great disappointment. Housekeeping- There was some kind of spillage on the bathroom floor tiles directly in front of the toilet.(Did we report it? No, we just used the towels as a barrier to whatever that was. Human response and behavior is sometimes unexpected and unpleasant when someone is confronted with less than happy information, so we dealt with this disappointment ourselves.) Your housekeeping supervisor "Bibi" was a wonderful and unexpected surprise, she saw us from acrossed the little garden and greeted us with a beautiful greeting and smile (first thing in the morning), how awesome. Our room was otherwise great!! There was a bit of a mix up when we ordered a knee brace to be delivered, we were instructed by a Cast Member to have the brace dropped off at baggage claim or valet right there in front of Ole Port Royale and then we could pick it up from there, some how it was missed that we needed to make sure not to leave our do not disturb sign on our door...so we were told that the brace was delivered to our room which it was not, so we called services and then, we were told we were going to be charged for the brace being handled by Disney...what? Eventually everything was straightened out, but that confusion was completely unnecessary for tired visitors to have to deal with. (The reason for the brace being ordered was because the bus moved before I was ready for it and I used the total knee replacement leg to brace myself. Not a good idea lol and not Disney's fault.) There was a tiny bit of delay at Sebastians the night we had a reservation so we had to wait a few minutes.(25 minutes) Again, tired and hungry plus waiting for confusion to be cleared up is not pleasant. We love Disney and overall we were completely enchanted by the surrounding landscaping and being a gardener, I loved the Spanish Moss every where!!! Gorgeous!!! We did want to make a small comment about your internal shuttling buses. We noted on more than one occasion that these buses were quite unpredictable time wise; resulting in a extended delay in pick up times. Some drivers sat at a pick up location for 10 minutes or more. We were told it's up to the drivers how long they take between pick up times. We also noticed that the drivers of the buses were hit or miss when it came to being "good bus drivers", one kept pumping the gas pedal (yes the gas pedal) causing a rocking motion for the guests which caused all the passengers on my trip to break out in laughter at how notable that driving behavior was. Another driver on our last visit was flooring the gas pedal causing a lot of passengers to have to quickly grab on for a bar lol. So what an experience right? Kudos to the bus drivers who gave us a pleasant and smooth ride, we love you!! Maybe they need to tone it down a bit.~shrug~ The staff within Ole Port Royale were amazing; friendly and warm. We pin traded with two of your amazing Cast Members! One trader was this gentleman who was sitting in a wheel chair and when I asked if he was trading, his smile was so spontaneous it made me happy to see that smile given so readily. Both this gentleman and a young lady sitting by the foyer were very open, warm and welcoming. Thank you for the pin trading experiences. We love to pin trade! Please let them know how much we love them! The skyliner was amazing and we will be riding it again. Thank you for this opportunity to share with you all.

Frequently Asked Questions About Disney's Caribbean Beach Resort