Disney's Beach Club Resort

Reviews

• NV

  Natalie V

  4 days ago
  2.0
  I think the service was overall the worst part of our stay. The rooms are dated, noisy and uncomfortable. The food wasn't great and the dinner buffet was bad, most of the offerings were empty each time we returned to check throughout the meal. The managements reaction to our issues, however, that's the reason we chose to post a review. We have barely slept since arriving and have really not enjoyed our stay at all. When we asked to change rooms we were told no, they are fully booked, yet reservations are still available to book online. The only solution offered was for us to check out at 11am and wait around until 3pm to check back in to a similar room on a different floor. We were told that rooms on the 4th floor should be high enough for the noise to not be a problem, yet we are on the 4th floor now and the noise is very much a problem. The manager just wasn't interested in helping at all and that kind of service is not something that I expected to recieve at a "deluxe" Disney resort.
• JL

  Jaime Lambert

  Jul 4, 2026
  3.0
  We did a split stay this time at two Deluxe Disney properties along with two off property. The lack of kindness and warmth upon check in was not great like all the others. The guy who checked us in was very annoyed to be helping us, didn’t offer our buttons for the celebrations on the room, and was down right rude when I asked for a copy of the receipt. We were nothing but kind, but it was night and day different at The Wilderness Lodge. So warm, friendly, helpful and over the top kind at the Lodge. Definitely made us not want to stay at Disney’s Beach Club again. The quick service is also in the gift shop, and it is so chaotic. Did not enjoy going in there. Such a different vibe at the other resorts. We did enjoy the pool and the housekeeping did a great job. The location is super for Epcot. The pool is for sure an amazing piece to the property. Just such a bad taste from the lack of kindness from the cast members who were the front desk.
• KM

  Kristian Mill

  Jul 3, 2026
  4.0
  We had a nice time at the Beach club. But this stay was not the best stay. We were staying in a suite with club level access. This room was VERY far away from the club and the closest elevator was broken the whole time we were there. We were able to finally get to our room 1.5 hrs after check in time which was really disappointing with kids who needed naps. Finally getting into our room, we had to call for our bags 3 times and they had our room under another persons name still and couldn’t find our bags. We got our bag just before 5:30pm. We had 5:30 dinner reservations. So we were late to dinner and while guest services tried to make up for it with a credit for dinner, when we finished with dinner and tried to use the credit they said it was not valid for the restaurant (Cake Bake). Trying to get ahold of the concierge from our very far away room was also VERY difficult. Since it was so far and I couldn’t just walk to concierge, calling on the phone there was no direct line and had to call guest relations who then bounced me around to different people to try to get to concierge and eventually was hung up on. This stay was probably the most problematic one even had. One shining star of our stay was Marie in the concierge who was so kind, helpful, and understanding. She did her best to make our stay better. Parker was less than kind with trying to rectify the situations and generally seemed annoyed. I get it, this is first world problems and we are generally go with the flow people but the level of service from this stay was just awful and disappointing.
• CC

  Celia Cavalli

  Jun 22, 2026
  3.0
  We have stayed at the Beach club multiple times as well as many of the other deluxe hotels and moderate hotels. We absolutely loved Disney and go very often. We have stayed Club level at the beach club and had a great view and a great time and the service was good, However, This past time I stayed with my daughter and upon check-in our room was dirty like they had not cleaned it. I ended up cleaning the room myself even there was old food in the fridge. They were apologetic and cleaned the room again to ensure that it was up to standard and they deducted $150 off my stay. My view was really lacking in this day, but that was OK. We didn’t mind. Bell Services could not bring up my bags at first because the phone line could not connect to ask for the bags to be brought up. So I went downstairs and had them bring the bags up, granted they were very busy, so I felt the tension and stress immediately from the employees and felt sympathy for them. I’ve worked in hospitality and I know how when it gets really busy. People can get agitated so I stayed very calm and try to make the experience a little bit better. When checkout day came, I tried to call down to be Services and they still had not connected the line. I walked downstairs to see 1 million suitcases, sprawled out all over and stressed out employees. I am a single woman with a toddler under two and three suitcases. Thank God, my friend was there because I would not have been able to handle all of it by myself since Bell Services completely dropped the ball and not only drop the ball but gave me so much attitude while I stayed calm and supportive. At one point, she even rolled her eyes and complained she had to start over due to a mistake she made from trying to rush. This totally damped the last day and we just said screw bell services and staying the vibe of the day totally shifted and we just left. I won’t be booking here again I’ll go back to yacht club or one of the other Disney hotels. BC is now a hard pass for me…sadly because I loveee the location and theme.
• RG

  Rodrigo Pérez González

  Jun 20, 2026
  2.0
  Overly expensive, service is poor. I am very disappointed at Disney. The good things: Quiet, comfortable beds, good location, walkable, plenty of alternative modes of transportation to move from the hotel to the parks and to other Disney properties. The bad things: Service, service, service. -We had 10 rooms because I traveled with my family, friends and coworkers for business. During check in, only 2 of our rooms were available on time. All others had a 2-hour delay. -None of the rooms had any water --bottles or even glasses to drink from the tap--. The hotel does not include them (they are not even available for purchase in the room's minibar). They make you buy them at the vending machine in the laundry room, which is very hard to find and quite a walk if you are staying anywhere but immediately next to it. -The only think Housekeeping did to keep our room "clean" was make our beds. One day, when I bent down to get my shoes I peeked under the beds and they showed dust as if the floor hadn't been swept for over 2 weeks. -Housekeeping also failed to collect my laundry on time, even when I had properly placed my clothes in the bag, my sheet filled out next to it and the bundle placed on top of the bed, easily showing that it was ready for pickup. Apparently you have to give them a call to schedule the pickup one day in advance for collection before 9am the next morning. Unlike any other hotel where you simply place the bag on the bed and housekeeping takes care of it. -As a final note on housekeeping, one day after my conference I came back to the room only to find that it hadn't been cleaned yet (it was 3pm). -Some of the staff at the registration desk were helpful and friendly, others were not (particularly during the night shift). Disney markets the idea of making magic at their hotels, but it was anything but magic. Our experience was frustrating, and 3-stars at best. I do not understand how they claim the property is a 5-star hotel when a big factor in those rankings is service. My family and I not returning to a Disney property ever again as this is the 2nd time that we have a similar experience in less than 2 years.