Great staff, mediocre quick service, awesome pool with pool service but can get tricky with blind spots and poor accessibility of walking paths for young children- rooms mediocre - gave 3 stars for a manager’s (Kevin) mistreatment of my son with autism and myself during a recent stay
KS
karlee smith
Oct 13, 2026
My stepson was given a make a wish and chose Disney. We are a split family, so make a wish put me, my husband, and 1 year old at this hotel. It is very clean, lobby is beautiful, and pool/location can’t be beat. However, the rooms are very basic and lack basic necessities, especially when having a 1 year old. We didn’t even have a microwave to warm up bottles. My husband talked to the front desk to see if we could get a room with a microwave and we were told there was nothing they can do. Also, we were given a stroller from make a wish and it was there at the bell service upon our arrival. When we went to check out, my husband returned the stroller to the same place and the man working the bell service was extremely rude and arguing with us about leaving the stroller and accusing us of lying about getting the stroller there. Definitely not something I would expect from a Disney resort.
LD
Larry Daszynski
Oct 12, 2026
Top 3 Good things:
1). arrived in lobby at the right time to see Mickey, Minne and other characters welcoming guests.
2). All pools were great.
3). Convenient with Disney transportation a plus.
Top 3 Disappointing things ( will not call them bad)
1). We had three adults and one child in the room. Disney charged us an extra $35 for the third adult….after charging us like $700 for the room for one night. Really?
2). We thought our bedding and towels would be replaced after the first night. We were gone all day to come back to room unchanged. Really?
3). Most restaurants were “high end”…the most reasonable “family” type restaurant was fully booked almost the entire time….does that tell you something, Disney?
I will ad a fourth…..check in was 3pm. Room was not ready until 4pm….minor, but our 7 year old wanted to jump in that pool…so we had to ask for our luggage and pull out suits….
AC
amy crenshaw
Oct 1, 2026
The Beach Club Resort at Walt Disney World was phenomenal! From the moment you walk through the lobby doors all of your senses are satisfied by the unique scent to the beauty of the decor. Our check in process was seamless, we didn't even have to stand in line. We got to relax and enjoy the beautiful seating while a cast member came to us and got us checked in, our magic bands connected and set a positive magical tone to start us off on our vacation! During our stay the desk staff were always friendly and helpful and quickly provided additional room supplies when needed. Location Location Location! The location is why we chose to stay at the Beach Club, not only can you be at the gate of Epcot in less than 10 minutes, you have access to lovely dinning outside of the offerings at the hotel.
We planned this trip for over a year and spared no expense: the best suite in the resort, a top-floor corner with every upgrade available, a private VIP tour guide for two of our days, and every premium line-skip pass Disney sells. I'm not writing this because of the money. I'm writing it because of the gap between what Disney promises and what it actually delivers.
We deliberately booked mid-September, the week every guide, every planner, and Disney's own people told us was the least crowded of the entire year. It was packed. Shoulder-to-shoulder on multiple days. And here's the part that genuinely stunned me: even with the top-tier Lightning Lane passes we paid a premium for, we still waited in lines. You can spend hundreds of dollars per person, per day, specifically to skip the lines, and still stand in them.
The two VIP guide days were lovely, and that's the tragedy of it. Disney knows exactly how to create magic when you hand over enough money for the escape hatch. But the escape hatch only exists because the ordinary experience has become so crowded and so commercialized that a normal day is now something you pay your way out of. The crowding isn't a problem they're trying to fix; it's the product. Every uncomfortable, elbow-to-elbow hour is a sales pitch for the next upgrade.
And the atmosphere has curdled. Between the heat, the crush of people, and the sense that everyone had been squeezed for every last dollar, a lot of fellow guests were genuinely unpleasant to be around. This is supposed to be the happiest place on earth. It felt like an overpriced, overbooked outlet mall with better landscaping.
If you're considering a high-end Disney trip, understand this: no amount of money buys you space, calm, or the experience the marketing sells you. We had the best of everything on offer and still left underwhelmed. We won't be going back. Set your expectations far, far lower than Disney sets them for you, or spend your money somewhere that still remembers what it's selling.