Disney's Beach Club Resort

Reviews

• NG

  Nicole Guerra

  2 days ago
  3.0
  The arrival at the hotel started off wonderfully: the beach club was amazing, and the front staff walked us up to club level where we were welcomed with open arms and shown a beautiful room with food items offered for all club level guests. Our room wasn’t ready, but Bell Services took our bags without issue, and we were able to head to the park and enjoy the first day with no problems—everything felt effortless up to that point. On our fourth day, we decided to take a chill day because it had been quite warm and we headed to the pool with the kids. Everything was fine until my daughter decided to go one last time on the waterslide; she slipped, fell, and hit the back of her head. When my husband brought her back to the kitty pool, we noticed a gash in the back of her head, and I notified the lifeguard immediately. The pool staff acted quickly and with genuine care, and EMS was called, though we declined transport to the ER because her cut seemed small and she was acting normally, with EMS advising urgent care as the best option. Unfortunately, we were unable to transport there; they could only take us to the ER, and the pool staff arranged hotel transport. We went upstairs to change into dry clothes, unsure how long urgent care would take, and when we returned to the lobby we were handed a piece of paper from the front desk. Not one person asked if my daughter was OK or if we needed anything. We went to Bell Services, handed over the paper, and waited, but again no staff asked about her well-being. With two small children, the transport arrived as a small taxi without car seats, despite our needs and the circumstances. The continuation of our stay left us deeply disappointed. We declined the taxi service because it offered no car seats, and the Bell Service gentleman explained that Florida’s rules are very lenient for children riding without car seats. We again declined, as my daughter was sitting with an open head laceration and we were rightly concerned about her head injury. We requested a different car that could provide car seats for both children, but the service again did not ask about our wellbeing or offer any alternatives. After waiting for some time, we stepped back to the phone to try to order another taxi, and my husband suggested we use a minnie car service since we knew they could provide car seats. Unfortunately, minnie car services were not available to take us to the urgent care center, and we had no idea where the urgent care was located. My husband had to use his AI assistant to locate the nearest urgent care to the hotel, discovering that Advent Health offered complimentary car service with car seats to and from the hotel. I am extremely disappointed that this information was not provided to us by any of the front desk staff or bell services. My daughter waited over an hour with an open head injury while we tried to find transportation on our own. Being out-of-state visitors who paid a significant amount for a magical vacation, we expected a higher level of attention and support for a child injury that occurred on the hotel property. After we returned, Sara, the director of recreation, did call to follow up and it was greatly appreciated. However, my impression is that Disney—or this property—should be better prepared for situations like this in the future, especially given the number of visitors from outside the local area. This contrast between the swift, compassionate care at the pool and the lack of proactive concern at the front desk and Bell Services left us feeling disappointed during a stressful moment. The staff at the pool demonstrated professionalism and empathy, but the follow-through at the front desk did not meet the same standard. Overall, the hotel shines in club-level hospitality and pool-side responsiveness, yet there is room for improvement in cross-department communication and guest-care follow-through during medical or safety-related incidents.
• TM

  Tammy Miller

  4 days ago
  5.0
  What a beautiful resort! We stayed the 2nd week of May, 2026 and had a great experience. We have an almost 3 year old and just had the best time - the whole time. We took advantage of the club level, and it was phenomenal! All the food offerings were excellent and the concierge staff were very friendly and expertly helpful! One night at almost midnight, I walked to the front desk to ask for clean bedding for the king bed. My granddaughter had gotten sick, so while her parents tended to her, I went in search of clean sheets. They could not have been more helpful. I was prepared to make the bed myself, but the sweet lady who brought the bedding said, "Can I help you make the bed?" YES! Thank you so much! The one and only setback would be the "fridge" that is advertised in the rooms. Many of the rooms say they come with a beverage cooler", however, we had the 1-bedroom suite, club level which clearly says, "small fridge". It was not a fridge at all. Maintenance checked it & they said it was only supposed to be a beverage cooler. My granddaughter had some prescription medicine that needed to be refrigerated - we just left it - because it hadn't been kept cool. This lovely resort is undergoing refurbishment - hopefully they will add a real fridge. The character breakfast was great, the ice cream shop was great, the arcade was great fun, the pool, slides and location are all excellent! Overall, this resort is absolutely magical! Mr. Walt Disney would be proud!
• CH

  Cecily Hull

  6 days ago
  2.0
  One and done for me! Our room wasn't ready until 9:30 pm. after a long travel day. Every bit of hotel information states check in is at 4:00 pm. There was barely an apology and zero offering to do anything to make up for the wait. Then, on the day of checking out, housekeeping knocked on our door 3 different times, starting at 8am. We told them twice that we would be taking our time, as checkout is at 11am. On the third time, the lady just barged into our room! We were getting dressed! I have never experienced that at ANY hotel and certainly didn't expect that at a DELUXE DISNEY RESORT. Unbelievable that they thought they could just barge into our room after being told twice that we would remain in the room until closer to check out time. It was still nowhere close to 11am. I brought this to the cast member's attention at check out and she didn't ask any follow up questions about who it was that barged into our room. Hotel is nice, busy, great location. But Disney resorts need to do better. I'll stick with Swan & Dolphin. At least they put complimentary waters in your room.
• TT

  tomwriter

  May 10, 2026
  4.0
  Beautiful hotel, poor service. I had booked 2 rooms, each with 2 double beds, for my family, and specifically requested that they be close to each other on the ground floor. For some reason, however, I was not allowed to book both rooms under my name; one had to be booked under my wife. This became a problem later on; the first room had the correct configuration but the second only had a king bed, not 2 doubles. If the hotel system had treated this as 1 reservation instead of 2, we likely would have been given two similar rooms, as requested. To make matters worse, when we told the agent that we wanted a different room, she left my son and I waiting at the front desk for 20 minutes while she conferred with other agents without giving us any status updates. And as my son is on the autism spectrum he was growing increasingly frustrated. Finally we were informed that there were no more rooms with 2 double beds on the same floor, and the closest that had was on the third floor in a different section of the hotel. At this point I could have asked to speak with the manager but again my son had reached his breaking point, and so I accepted the second room. However the ability to go back and forth between rooms, and to share food and other items easily, was completely lost, and the 4 of us felt separated for the entire stay. Based on the fact that our room requests were not honored, and the poor service we received, I would expect some sort of credit or reimbursement on this stay.
• CH

  CASEY H.

  May 10, 2026
  2.0
  I guess for what you pay per night, and being a season pass holder, and celebrating a birthday, I expected better…but definitely did not get it from Disney. First night…the blinds don’t properly cover the windows and the balcony light is always on, so the room stays lighted all night. The next day we went to the pool for 3 hrs, but the room never was made up (no sign on door…at least 2 housekeeping carts in hallway). We showered and dressed, then I caught the housekeeper and a Supervisor in the hallway. I politely explained that we were going out (3p) and asked if the room could be made up. The Supervisor spoke great English and translated (I guess) my request to the housekeeper with “okay” and thumbs up in response. We returned at 9:30p only to find nothing done, bed not made and trash heaping. I called Guest Services and they were very apologetic, asking if they could get us anything. I asked for 2 new towels since we had thrown all others on the bathroom floor before leaving, thinking we’d get new when the room was cleaned. 5 minutes later a nice gentleman showed up with a nicely packaged Moana picture, for whatever reason, and then left, no towels. I guess that was their pathetic way of saying sorry when it is really just gratuitous advertising. I jumped in the shower and my wife was using the toilet when she heard a noise, so she finished and stepped out into the room (naked) to find 2 towels delivered INSIDE the room! If no one answers the door, and you could obviously and easily hear the shower running, why oh why would you enter the room??? Guest Services also promised to have the Housekeeping Manager call me the next morning and here it is 11a and we’ve yet to hear a thing. Very poor form, Disney. This is a top-tier resort, so people have high expectations. You haven’t even met Econolodge standards. We still have a full day left, so hoping it gets better…