Disney's Art of Animation Resort

Reviews

• MA

  Michael Antinozzi

  1 day ago
  1.0
  We expected the Disney standard when we booked Art of Animation. We got dirty rooms, a service failure that repeated for three days, and the worst guest-service interaction I’ve had in years. Day 1: Our rooms were very dirty and we had no hot water the entire first night. The resort refunded that night and promised daily housekeeping for the rest of our stay. Day 2: We got no housekeeping, supposedly because our Do Not Disturb sign was up. I had spoken with a manager earlier that day and confirmed we wanted service. Day 3: Again no service, even though our sign was not up and housekeeping had clearly been in the room (there was a fresh stack of towels on the bed). But our kids’ beds had no sheets. One of our children had an accident overnight, and we came back late after a full day in the parks with nothing for them to sleep on. Then there’s the manager, Blaise. I went to him needing one simple thing: clean sheets for my kids. Instead of an apology, he insisted our sign must have been up and that housekeeping would never enter if it were. When I pointed out that the sign wasn’t up and the fresh towels proved housekeeping had been in the room, he kept arguing and effectively called us liars. Housekeeping arrived about 30 minutes later to make the beds. That’s 30 minutes of exhausted kids waiting because a manager wanted to win an argument instead of solving a ten-minute problem. Disney charges premium prices and sells an experience built on magic and care. We got dirty rooms, a broken promise, and a manager who treated us as the problem. We came to Art of Animation expecting the Disney standard. After this stay, we will not be returning to this resort, and we’re seriously reconsidering Disney resorts altogether.
• EN

  Emily Noyes

  1 day ago
  5.0
  We absolutely loved our stay at AOA! Our sons LOVED the room details and had just as much fun at the resort as they did the parks! Our room was clean and tidy and had our personalized celebration message on the tv upon arrival. The room was so cute and we had a blast there. We did an Instacart order and Bell Services kept our delivery until our return from Disney Springs and was so helpful in coordinating pick up, and also properly stored refrigerated items. They were also hugely helpful on check out day and kept our bags while we went to the parks and brought us our swim bag so we could visit the pool before our shuttle picked us up. Housekeeping service was very responsive, however we had quite a few hiccups with language barriers for requested baby items and were brought the incorrect items. We requested a diaper genie and bottle sterilizer/sanitizer. The diaper genie was provided. The housekeeping staff brought a bottle of cleaning spray and asked what she was supposed to sterilize. We were not really able to communicate to her that that’s not what we requested over the phone, despite numerous attempts. So I’d really recommend bringing whatever baby items you truly need for your trip. The diaper genie only had about a half an empty bag when we received it, so we had to request diaper genie bag refills the very next day, and housekeeping brought us a second (broken) diaper genie instead. We said we just needed the bags for it but when they arrived, they brought us regular trash bags yNONE of which were huge issues or deal breakers. We figured it out and made do with what we had. Despite the language barriers, they were always very responsible and prompt in delivery. We requested coffee a few times via the Hey DISNEY! option, and it arrived each time right away! The pool was also a huge hit for our boys. They had a great time!
• MC

  Madison cockroft

  3 days ago
  5.0
  We had such a wonderful stay at Disney’s Art of Animation Resort! From the moment we arrived, everything was incredibly easy and the Cast Members made our experience even better. We arrived around 9:30–10:00 AM, and our room was already ready! We were heading straight to the parks, so we dropped our luggage off with Bell Services, and they delivered everything to our room while we were out. It made our first day so much easier! We stayed in a Little Mermaid room, and it was perfect for our family. The room was clean, comfortable, and the water pressure in the shower was AMAZING! Housekeeping came every other day and always left everything looking lovely, clean, and neat. Our room was toward the very edge of the resort, so it was about an 8–10 minute walk to the main building and transportation with our stroller. While that might be a downside for some families, our girls absolutely loved it! Every morning, they enjoyed running through the Little Mermaid area and seeing all the Lion King statues along the way. The theming throughout the resort really makes you feel like you’re staying in the middle of a Disney movie! We visited the food court for breakfast one morning and had a wonderful experience. The food was great, and the Cast Members were incredibly kind and helpful. Transportation was another huge plus! The Skyliner was extremely easy to access, and we loved being able to ride over to Caribbean Beach Resort and transfer to the lines for Hollywood Studios or EPCOT. The Cast Members were always happy to help us navigate everything. For Magic Kingdom and Animal Kingdom, we used the buses right outside the main building. The My Disney Experience app made it so easy to track bus arrival times and plan our mornings without having to guess when the next bus would arrive. Overall, we had a fantastic experience at Art of Animation! Between the incredible Disney theming, helpful Cast Members, convenient transportation, and comfortable accommodations, it was such a memorable stay for our family. Our girls loved every minute, and we would absolutely consider staying here again!
• MF

  Meghann Frederick

  Oct 12, 2026
  4.0
  Ok so... Rooms are SUPER cute, at least the Finding Nemo Suite is. Sleeps up to 6 if you count the sofa bed and the dining table that is a Murphy bed. Small kitchenette with microwave, fridge, sink, single cup coffee maker. The reasons for 4 stars instead of 5...1) the floors are concrete painted. Easy clean I am sure, but after walking 20,000 steps through local amusement parks, it would be nice to have something soft somewhere under foot. 2) You don't hear anything from the rooms beside you, great sound insulation...except the doors, you hear everyone slam closed all of the way down the hallway. 3) Shower has high water pressure (a pro...sort of...) - it is high enough you would think you were being power washed. 4) There are motion sensors in the bathroom to know when to turn on the fan. If you do not move for 20 seconds, the fan turns off. And the sensor has an obnoxiously bright flashing green light in the ceiling all of the time...only noticeable at night, but definitely noticeable enough to keep the bathroom door closed. 5) Air conditioning works awesome...for the main living space. The private bedroom is easily 10 degrees warmer if you close the door. 6) They provide automatically a supply of paper plates, bowls and plastic silverware in the room....super convenient except the plastic flatware is the flimsiest I have ever used. Good idea, not executed well. Service is impeccable, as always with Disney. Location is very near Epcot and Hollywood Studios...what they don't tell you ahead of time is that it is near enough, unless there is bad weather or it is down mechanically, the Skyliner is the only way to get to and from those parks, there are no buses for those routes like other parks. Good luck if you are afraid of dangling over traffic and open water. If you have the choice, stay in Cars or Nemo Suites...Little Mermaid rooms are a HIKE from everything.
• AG

  Alan Garcia

  Oct 6, 2026
  1.0
  Our stay at Disney’s Art of Animation was deeply disappointing, particularly because of the health and safety concerns in our room. The quality of the accommodations, amenities, and service did not justify the price we paid. The most alarming issues were visible mold and a suspected electrical problem above my daughters’ bed. The light flickered when nearby outlets were used, frightened my children, and eventually stopped working. We saw mold on the bathroom walls and swimsuit drying line, along with rust and buildup around the bathroom fixtures and shampoo, conditioner, and body wash dispensers. Combined with excessive humidity, condensation, and a leaking refrigerator, these conditions made us uncomfortable having our children stay in the room. The table and chairs had sticky frosting residue, and surfaces were dusty. The AC stopped working and required repairs, the thermostat remained unreliable, and an unsecured utility panel left an opening into the wall. Both the television and hair dryer malfunctioned. We received no housekeeping during our four-night stay. Trash accumulated, towels were not replaced, and we completely ran out of toilet paper. Housekeeping attributed the missed service to a Do Not Disturb sign, but we did not have one displayed. At Landscape of Flavors, we encountered long food waits, an order that required several employees to investigate, empty ice machines, and spills on the floor. Several Cast Members were clearly working hard but appeared to lack adequate support. I spent more than three hours seeking help, including approximately 45 minutes waiting for management. Rather than feeling heard, I felt blamed for not reporting every issue sooner. Natalie at the front desk was kind and helpful, and we appreciated her care. Unfortunately, our interaction with Roxanne in Guest Services management left us without a resolution or meaningful acknowledgment of our concerns, despite showing photographs and videos. For what Disney charges, we expected clean, well-maintained accommodations, functioning amenities, and responsive service. The resort’s theming and location could not make up for the lack of those basics. Instead of having a comfortable place for our family to rest, we tried to keep our children out of the room, making an already tiring vacation more exhausting. These conditions deserve a thorough inspection and correction before another family is assigned to the room.

Frequently Asked Questions About Disney's Art of Animation Resort