Disney's Animal Kingdom Lodge

Reviews

• SJ

  Sony Jacob

  1 day ago
  2.0
  Stayed here for the first time after several years of other premium resorts. Despite the high price, this resort is the lowest quality resort I have stayed at and it shouldn't be considered one of the premier properties. The bathrooms across the site are old and dirty, and most have broken stalls or fixtures. The property has two locations and if you accidentally get off at the wrong location there is no transportation between them. They told us it was a 12 minute walk and barely knew how to get there. After a long day at the park this was the last thing we wanted to hear. Even the security guard with a golf cart saw us walking and said "yep you are on your way, just keep walking" 🤣. The magic of Disney is gone with the new economy they can't afford to hire and pay workers a decent wage and the Disney customer service training for helping customers is completely gone. If we come back I'll go to yacht club because at least the property is well maintained.
• MR

  Manu Ruiz

  1 day ago
  2.0
  Disappointing Experience – I like the vibe and decor but… Honestly, considering the amount of money my fiancé and I spent on this hotel, I expected much better service and hospitality. First, it was disappointing that even a simple bottle of water was not provided. Breakfast was not included either, and I feel that at the very least, a small gesture like offering complimentary water would have been reasonable, especially considering the price we paid. Additionally, I specifically booked a room with a king-size bed because my fiancé is tall. However, when we arrived to check in, we were told that our room was not ready, and we were moved to a room with two queen beds instead. The room was also located very far from the lobby. After spending long days walking around the Disney parks, the last thing we wanted was to have to walk even more just to get back to our room. The most frustrating part of our stay was the lack of assistance with our luggage. We requested help the day before because we needed someone to transport our bags and belongings, but our request was denied. The following day, the staff still did not want to provide assistance until my fiancé became upset and explained that he would make a formal complaint. Only then did they finally send someone to help us. Guests should not have to get angry or threaten to complain just to receive basic assistance. Another major inconvenience was that after 10 p.m., there was nowhere to get food, which was extremely frustrating after a long day. Overall, this experience fell far below our expectations. For the price we paid, I expected better customer service, more consideration for guests, and basic amenities and assistance without having to fight for them. Unfortunately, our stay was disappointing, and based on our experience, I would think twice before booking this hotel again. I hope management takes this feedback seriously and makes improvements to the service they provide to their guests.
• TT

  TravelR

  Oct 16, 2026
  4.0
  Room is spacious and there was a pocket door separating toilet/shower from sink which was nice. Responsive AC. Shower water pressure was very poor. Animals get some food near the rooms so they do often walk by, but as they are free to roam you never know what you will see. The giraffes stayed somewhat to the center where their food seemed to be. Keepers rake up the area regularly so it keeps the smells and bugs to a minimum. Shuttle every 5-10 minutes between jambo and kindani so could easily eat in Sanaa which was worth the experience. But reservations book out 60 days quickly. Pool and gym are fairly basic. Never found a place to refill water bottles, but they will sell you bottled water in the mara grab and go for $6. Staff are super friendly and helpful. We were checked in by someone new though, so probably missed out on some helpful intel that others helped us fill in. S’mores every night did not happen while we were there for some reason but a nice idea. Too much hype on the zebra dome cakes, they are good but not great. We stayed 1 night before getting on a cruise and I think 1-2 nights is enough to experience this resort unless doing rides and such off-site, maybe. Saw a little lizard in our room, too fast to catch, guessing someone before us left the balcony door open, hopefully it finds its way back out. Nice property overall.
• ES

  Ed Smith

  Oct 11, 2026
  5.0
  If you are going with your children or any Animal-loving adults? Very much recommend! Across the day, you can head out to the Savanna and see animals at closer than normal distances. There are flamingos (a flamboyance, actually) near the swimming pool that you'll be able to see pretty closely. American Ibis wander freely across the grounds! Service is unmatched, any cast member will go above and beyond to help meet your needs and answer your questions. Mason was great at the front desk, the night we checked in after a VERY stressful and trying day. Morgan in the gift shop spent well over 30 minutes trying to help me find the perfect magic band, only to find that they're no longer made. The shuttle service to the parks is timely, clean and ALWAYS friendly and considerate. For meals? There are 3 dining areas, unless you count snacks from the gift shop. Riley at the Mara was always friendly and happy to serve anyone she'd come in contact with. Paul at Boma is not only prompt and intuitive, but and friendly, with several great recommendations for your meal. Like is upscale, calming and absolutely the perfect end to a perfect day. Cannot recommend Jambo House enough, to anyone who will listen.
• SP

  Stephen Popov

  Oct 5, 2026
  1.0
  Do not come here if you expect great service. Guest Services management handled a mistake poorly and well below the standard we have experienced at many other global brands (who don’t make mistakes). We called Guest Services at approximately 7:00 a.m. to have two bags of laundry picked up for same-day service as we visited Disney midway through our vacation. When we returned from Magic Kingdom around 3:30 p.m., one bag was missed. We then had to call Guest Services repeatedly to find out what happened. What was most disappointing was not simply that a bag was missed, mistakes happen. It was the response afterward. Nobody seemed willing to take responsibility for the missed bag or find a practical solution to correct the problem. For a resort at this level and price point, I expected considerably better service recovery. When a hotel makes a mistake, especially with something as straightforward as laundry, I expect management to take ownership and make a reasonable effort to fix it rather than simply explain why nothing can be done. I am still hoping Animal Kingdom Lodge will rectify the situation, but based on the experience so far, I would not recommend relying on the laundry service if you actually need your clothes back the same day. More concerningly, the way Guest Services management handled the mistake has been well below the standard we have experienced at many other hotels. Edited from 2 stars to 1 star because Javier said I could wash my laundry myself and wanted me to come down and talk to him in person!!!!!! No property manager on duty 5 phone calls no resolution what a joke.

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