Disney's All-Star Music Resort

Reviews

• KD

  Katherine Dee

  3 days ago
  2.0
  Booked a stay at WDW Music. Booked 2 separate rooms. Requested an adjoining room and early check in when booking 2 months in advance. On day of check in, arrived at 3PM, not early as anticipated. Was initially informed neither room was ready and that they wouldn't be available until sometime between 3-5PM. Told we could go to the "water park" while waiting, which we had been at already all afternoon. Suddenly, one room was ready but the other was not. At 5PM after not receiving any information about the 2nd room availability went to the front desk. Still no room. Got a manager involved and finally was provided a room. No adjoining room, no early check in by any means. I had a 4 year old who was starving as we missed a 4PM dinner reservation. We were provided a dinner voucher for 4 at a quick service location. Many of the restaurants would not accept the voucher. I was also given a $100 credit towards my bill for the inconvenience. I would have preferred what was initially requested, an adjoining room with early check in. When opening my room door, I was hit with the most disgusting cigarette smell that permeated the entire room. It was so intense it could have been cigar smoke. Disney clearly has a no smoking policy in the rooms which is definitely not enforced. Another trip to the front desk, as I was not staying in this room overnight. Was finally moved again to a room that at least did not stink!! Rooms have definitely declined in value, worn, and somewhat pathetic. And let's face it, regardless of where you stay on Disney property it is not inexpensive. I have stayed at multiple (15-20) WDW resorts over the past 30 years and this was by far a horrendous experience. I likely will not consider another stay on the grounds in the future based on this disastrous experience.
• KF

  Kira Freeman

  3 days ago
  4.0
  As always Disney is a great time. I haven’t been in about 5 years and was greatly looking forward to a quick trip. Unfortunately, our flight got delayed and Disney was not accommodating at all. My daughter tried to call the minute we found out we would not be making it, which was at 12:37am the day after we were due to check in. When she tried to call, the customer service line said it was closed. When she called the next day, two people told her that she was wrong and that they work 24/7. They explained that because she didn’t call to let them know we wouldn’t make it (even though she tried) that we had to pay for the night. When she got a supervisor she confirmed that customer service was only open until 11:45, but that there was nothing they could do because they had held the room for us, so they have to charge us. As much money as Disney makes and how much they pride themselves on customer service, you would think they would do something to help us, even just a little discount on another night, but nothing was offered. I would understand if the resort was sold out for the night, but I don’t believe it was. It was a disappointing customer service experience for sure.
• TR

  Tara Rosa

  Aug 27, 2026
  3.0
  Nice Suite, but Extremely Poor Customer Service This was our fifth trip to Walt Disney World, and unfortunately, it was by far our worst experience with Disney resort customer service. On check-in day, our family suite was not ready at the 3:00 p.m. check-in time. When we asked again at 4:30, we were told it would be ready by 5:00. By 6:00, it was still not ready, and no one contacted us with an update—we had to keep asking. Because we had a dinner reservation to make, we requested a different room. The resort agreed to place us in another room for the night and move us to our originally assigned room the following day. We were told to leave our luggage with Bell Services the next morning and that the resort would handle the move. The following day, however, our room still had not been changed as promised. While we were at the parks, we had to spend time trying to contact the resort to find out what was happening. No one seemed to know anything about the planned room change. We also discovered that the phone number listed in the My Disney Experience app does not connect you directly to the resort—it connects you to a general customer-service department that could not tell us what was happening. Someone finally called us around 5:00 p.m. to say they were changing our room. Unfortunately, the room we were moved to was even farther away from everything than the temporary room we had been given. The family suite itself was very nice. It was spacious, comfortable, and accommodated our family of six very well. If it had not been for the poor communication and lack of follow-through—which is especially disappointing and unusual for Disney—we would have rated the resort much higher. The suite was great, but the customer-service experience added unnecessary stress and took time away from our vacation.
• JB

  Jennifer Bryant

  Aug 24, 2026
  2.0
  I’m honestly surprised at my stay. Many of the cast members I had contact with were lovely. Absolutely lovely. However, our room was awful. We have stayed at all the value resorts and a variety of the other resorts. So we are not strangers to Disney property. I had expected the long, full bus rides. I expected the long lines at the guest relations counter at the resort as well. However the room was extremely musty, and dusty (huge piles of dust under the bed, behind dressers and chairs). We found 3 pairs of shorts and a pair of boxers behind the dressers (had been there for a bit); the showers both had broken shampoo and conditioner dispensers (took more than one trip to the front desk to get it fixed.) The gasket to the outside door was damaged so grass clippings and bugs could get inside. And as expected, due to the age of the room, the caulking is peeling in many areas or moldy. Part of this is due to high standards. We have stayed in the other All Stars and we love Pop and don’t have these issues. We also had just come from a good neighbor resort of equal pricing which was much nicer. So this had a lot to live up to. The buses were very punctual though. The cast members were the best I have met in a while. The AC was perfect which was surprising and nice. We had plenty of towels and paper goods too. The lighting was good and the beds and pillows were good as well.
• CR

  Corie Ramirez

  Aug 13, 2026
  1.0
  This Was Not the Disney Magic We Expected Isn’t anything Disney—whether at a park or an on-site resort—supposed to be a magical experience? Unfortunately, our stay at Disney’s All-Star Movies Resort was anything but. We were assigned a third-floor room in the Mighty Ducks building. After getting all the way to our room, our key cards didn’t work. We had to walk back to the car, load our luggage, drive back to the other building, and return to our room. At the front desk, instead of simply apologizing, the employee questioned whether we were using the cards correctly. It was hot and frustrating, and that response made it worse. We insisted on maintenance coming out. Thankfully, the maintenance employees were wonderful—timely, kind, and helpful. They explained there were issues with a newer batch of cards and showed us that removing the plastic cover from the door reader and placing the card directly on the internal scanner worked. They absolutely helped lessen the frustration. The front desk should have handled it that way from the beginning, or simply offered us another room. There was one great experience at the cafeteria. My traveling companion has a severe food allergy, and we appreciated the clear allergy-ordering process. The chef personally came out, spoke with her, and was incredibly warm and attentive. That was the Disney magic we expected. Before dinner and heading to the parks, we also noticed how little space there was in the room. There was nowhere to open a suitcase except the floor or bed. At minimum, luggage racks or some place to keep luggage off the floor would have been appreciated. The transportation was another frustration. We were inside watching for the Hollywood Studios bus. The moment we saw it, we immediately started walking toward the exit. The bus pulled into the stop, which is close to the building, and it should have taken us less than 30 seconds to reach it. Instead, it pulled away almost immediately while we were actively walking toward it. Other buses were waiting for guests, so this was especially frustrating. We had to wait for the next bus. We eventually had a great time at the Hollywood Studios After Hours event. When we returned exhausted and finally got into bed, we tried to turn on the TV to wind down. The normal channels simply didn’t work, regardless of which one we selected, so we gave up and turned it off. Then I felt something crawling underneath the covers. I jumped out of bed, turned on the lights, and ripped the covers off. A cockroach was on the covers, and when I pulled them off, it flew off and hit the wall. A cockroach. In my bed. It was around 3 AM, and I’m sitting here writing this because I can’t get the feeling of something crawling on me out of my head. I don’t feel comfortable getting back into that bed or leaving our belongings in the room. We paid approximately $180 a night for this on-site Disney resort. For that price, I expect working amenities, reasonable accommodations, reliable transportation, cleanliness, and basic customer service. The maintenance staff and chef were wonderful and deserve recognition. Unfortunately, those experiences don’t erase the rest. A broken key-card situation, poor front-desk customer service, a bus that left while we were actively approaching it, inadequate luggage space, a broken TV, and—most importantly—a cockroach in our bed are simply unacceptable. This was not the Disney magic we came here expecting

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