Disney's All-Star Music Resort

Reviews

• AO

  Amanda Orta

  1 day ago
  3.0
  First night we noticed a hair in the microwave. Second night we couldnt get into out rooms because none of our bands would open the door and we let front desk know and the people they sent couldnt not open it either. It took about 45 minutes to finally get into the room where the door had to stay open letting the air out and bugs in while trying to settle our littles and get then bathed having 2 strangers in the room. Front desk supervisor was terrible and kept trying to deflect from the situation, never once even apologizing for what was happening. A manger was called and she was more proactive and professional. She ended up asking the manager of the ones working on the door to have them go bsck during the day when we'd be gone and they'd have plenty of time to figure out the problem since it was now very late.Not sure what was translated back to the worker from the door but he felt it necessary to get very upset with my husband in front of our kids and aggressively told him that all he had to do was ask him to leave because he didnt know he was bothering us.Rude, unprofessional, odd, aggressive and scary.Following day we returned from the park at the end of the night and again could not get into the room.Front desk said Noone ever went back to work on it and again we were locked out as a family of 6 until they got there about 20 min after. It was our first time staying there and we had a family suite but it was not a great experience.
• GR

  Gabrielle R

  Oct 14, 2026
  4.0
  We stayed the first week of September and stayed for 9 days. The check in process went very smoothly and the cast member at the front desk was very helpful. She gave me a map and walked me through how to navigate the resort. We came in late the first day to check in after spending a complimentary day at Blizzard Beach. They gave us two pins to celebrate our son’s 10th birthday and our baby’s first visit. We used the playpen that we requested, which was very helpful while we were getting ready to head out for the day. As the baby crawled around the room we noticed that all of the bed frames had smooth rounded edges, which gave us peace of mind. Same for most of the other furniture in the room. It was rainy most of the time we were there, so we went to the arcade where they held a free tournament for the parents and kids. The housekeeping staff rotates on an every other day basis. One day they tried to come in while I was changing, and they didn’t attempt again until 2 days later. We had a long stay, so 4 days of not having towels replaced and the garbages changed (with an infant in diapers) was not ideal. We had the Disney dining plan, which was super convenient to have breakfast in the intermission food court. We weren’t familiar with how to redeem our credits , so a staff member walked us through how to use it and what was included. We enjoyed a few early afternoons in the pool as well. Unfortunately the baby started having symptoms of a stomach virus the night before our first day at the parks, which was saved for the end of the trip. Shortly after, the rest of us were hit the virus starting with our older son on his birthday. We didn’t get to use our snack credits at the food and wine festival as we planned and almost missed our flight home. Then spent the next few days at home sick . We’re not sure how we got it, but it wasn’t from the parks. We’ve been to Disney many times, this being our first stay inside Disney, and the first time we all ended up so sick. We love Disney so much and we were so upset that this was our experience and hope it’s better the next time
• MB

  Michelle Bononcini

  Oct 13, 2026
  3.0
  it says my media is too small and wont all ow me to upload my 4 pics. Our arrival and check-in experience at Disney's All-Star Music Resort was wonderful. Everyone at the front desk and the bell services team was extremely kind, welcoming, and helpful. Unfortunately, once we entered our room, the experience went completely downhill. The room had an extremely strong, unpleasant odor that smelled like a roach-infested room. The smell was so overwhelming that I couldn't even comfortably eat in the room. I repeatedly sprayed my own perfume trying to cover the odor, but every time we returned, the smell was still there. I actually had to walk to the resort cafeteria just to feel comfortable eating. Even worse, I accidentally left a bag of beef jerky open and later found small German cockroaches on the wall. I had to throw the whole bag away. I also found roaches near my open toothbrush, which made me so uncomfortable that I stopped using it and ended up brushing my teeth with my finger. The most upsetting discovery was an old blood stain on the bedding. I could not believe that bedding in that condition had been placed on a guest's bed. I was extremely uncomfortable sleeping there that first night and had only brought one personal blanket with me. I expected a Disney resort to have a much higher standard of cleanliness and sanitation. Finding cockroaches near food and personal hygiene items, dealing with an overwhelming odor, and then discovering a blood stain on the bedding made this the worst hotel stay I've ever experienced. The wonderful employees we encountered upon arrival deserve recognition, but the condition of our room was completely unacceptable.
• RB

  Rachelle Bryant

  Oct 6, 2026
  3.0
  This was my first time staying at ASM. I had previously stayed at AKL as a child when I was 10. I was originally booked for All Star Movies, but they gave me a room I did not pay for (2 queen sized beds and non preferred and no tub - shower only). I called and complained and then they transferred me to All Star Music, but on the first floor (I had requested a high floor for a reason). So this room was very noisy and ehat they do not tell you on the Disney website is all the rooms with the king sized beds are for "handicapped" and mobility. So they have the bars in the rooms with the tubs and walk in showers without the tubs. Neither of which I liked at all. The room being on the bottom floor was noisy as heck and you could hear everything outside and the stomping of the people above and next to you. So it was awful and nothing like I expected. The food in the food court was terrible except for the Mickey Pumpkin Cheesecake. The laundry room is a joke - there was no soap in the vending machines when I was there, only dryer sheets. The parking situation is pathetic. Needless to say, this is a cheap value resort for a reason and isnt even worth paying anywhere near half of what the posted rate is (we got 25% off the posted rate and that was not enough to make me ever want to come back). If that wasnt bad enough, the safe refused to open on our checkout day. Good thing we didnt have a flight to catch. The first people they sent couldnt even open the safe. I had to finally call and ask for a supervisor to get a reasonable late check out time, which was granted. The supervisor personally came by around 2:45 p.m. (we left and didnt get back until 2:30 p.m. and she had granted us until 3pm late check out) and opened the safe for us. But the whole transfer of hotels and the experience was just not satisfactory. I would not stay again if it was my choice. Next time I am going to Pop Century!
• JL

  Joey Leininger

  Oct 5, 2026
  5.0
  I love this place so much I loved the guitar pool that was my favorite pool and it's kind of funny I want to hear when I was a kid playing football and now I'm a musician today boy I should have known something when I ran into that guitar pool to go swimming I got four of my own guitars now the staff was so amazing so helpful this place is so amazing I went and I played football on the halftime for the super bowl back in that 2000 when the miracle League and the Pop Warner Challenger League what and showed how disabled children can play sports just like anybody else I am blind and I always showed life has no limitations the staff is very nice I also love the theme park also I love the monorails that travel I also love the transportation they include to go to different Parks it's a small world I love that I also love many other rides that they have being blind it was very accessible for me I was on the first floor I don't know what they have second floors but I was on the first floor where the door opened out to its own sidewalk area staff are so helpful and amazing when it started down pouring they gave us ponchos and I plan on going back there one of these years coming up my dad and I were going to go here but my dad passed away we went for a music thing that I had to do in Jersey and he passed away in the hospital 2 weeks after the car wreck and we got into a severe car wreck in New Jersey heading home and unfortunately my dad passed away August 14th of this year the car wreck happened on July 30th but this place is so amazing I wish my dad could have seen it my mom and I went here my dad never did because he was too busy at work but I can't wait to go back to this amazing resort and sit on the side of the guitar pull with my guitar I highly recommend this place to all families and friends it's one of the best hotel resorts they have

Frequently Asked Questions About Disney's All-Star Music Resort