Candlewood Suites Orlando - Lake Buena Vista by IHG

Reviews

• LL

  Lavanna Luxxx

  1 day ago
  1.0
  I did enjoy my stay but the manager Jennifer ruined it for me. This hotel was my last straw in florida. I am very unproblematic but the racism is severe at these hotels in the nice areas of florida. I am a gold elite member with IHG & marriot. I just needed a break & new life from Texas but these places look for ANY reason to throw you out. Never broke anything never rude never caused any problems. It was literally my sons 6th birthday. My bank closed my card & I just used all I had at the time (3000) to pay off a old card & use it. Being a gold elite member check out is not until 2. She pushed & pushed me following me all around the hotel while I told her hold on one sec bc I was getting things situated. Check out is 11 MY member check out is 2 (i never brought this up bc it was no use) I did not argue. She lied & switched what I said just to have an excuse to call the police & say I "refused" to leave? Lol she gave me less than 30min to get me my 2 kids & pack all of our things ON his birthday. The mistreatment in florida if you are not a rich white person or married is just terrible. I am the sweetest person not loud rude or ghetto & these white ppl were trying sooo hard to paint me as someone im not someone they wanted me to be. I found my new life in Maryland where I dont have to deal with racism at all. Thanks for that. Jennifer is a evil woman but the other staff where great.
• PJ

  Port City RC Junkie

  5 days ago
  2.0
  They unnecessarily/greedily charge $30 per night for parking! The mattress also sucked. My back hurt the entire night and I wasn't able to get a good night's sleep. I actually got up and went to my car in the middle of the night because I couldn't get comfortable in the bed. They also have a sign in each elevator that let's you know if it stops, they're already prepared to blame you and charge you $500 for having to be rescued🤦
• MR

  Missy Rhinesmith

  6 days ago
  1.0
  I would give this place ZERO stars if I could. We made reservations for this hotel back in March of 2026. I explained I needed a mobility accessible room with a roll in shower & shower chair. My mom is in a wheel chair. The told me they had rooms available for her, not to worry. We continued with our reservations. My mom called every other month to confirm her reservation for the mobility accessible room. They confirmed every time she called. Someone even at that point told her the room number and that she was all set. We arrive at about 10 o'clock at night. Mom checked in, we rolled her to the room. The room had a bathtub!!! I go back to the front desk and explained that my mom can't have a bathtub, this is why we requested a mobility accessible room back in March when we made the reservation. Sam at the front desk explained to us that this is only a request. They can't promise this to us since it's only a request. I explained to Sam that it's not a request, it's a REQUIREMENT for my mom. We based our entire vacation on this room. I even asked how she expected me to get my Mom into a bathtub from a wheelchair. This is when she said I was attacking her. Excuse me?? what? Then proceeded to call her supervisor and lie to the supervisor about how I was acting. Sam then came out and said she can offer us a refund of our deposit. I explained we are here for 9 days, what did she expect me to do. Again accused of attacking her. Every time I asked a question, she kept explaining I was attacking her. At one point she hid behind the partition waiting for me to leave, while there were other guests waiting to check in. My husband and I left and spent two hours trying to find a hotel that could accommodate my mother's stay with the type of room that is required for her stay. We returned and requested our refund. Thinking maybe after time, Sam might have calmed down and maybe look at things through our point of view. She ignored every question I was asking her stating she was refunding our money. I left and did mention maybe Sam should go into another profession since customer service might not be her career path. Unacceptable behavior from an employee that could not understand that being handicap is not something anyone can control and it's a requirement for this type of room, not a request! I asked for the Manager to call me the next day and of course this request was not passed along. Sam also never processed our refund as she said she would. We called the following week and spoke to someone else who was under the impression my mother was there. Another clear example of Sam's work ethic. This is also a very negative reflection on the hotel. Not to mention, not one time was there ever an apology for their oversight. Not ONCE!! I plan on also complaining to IHG about how my Mom was treated as an IHG member. Beware if you need to make this type of reservation at this hotel.
• KB

  Kathryn Bouley

  Sep 26, 2026
  3.0
  When we booked our room over the phone, we were not notified of extra parking charges and fees that added $30 to our total that we were not expecting. The customer service guy, he had no idea how to fix the issue. Customer service is not hard. All it is, is COMMUNICATION. All parties should have all the same guidelines and information they are giving out. We should not have had to pay a fee we were not notified of before getting there. I don’t recommend booking through the phone.
• GB

  Greg Brown

  Sep 15, 2026
  5.0
  ⭐⭐⭐⭐⭐ We stayed here for one night during a quick getaway to Orlando from the West Palm Beach area, and we were pleasantly surprised. We usually stay at larger resorts when we come up for a few days, but we found this property on Booking.com at a great rate—and it truly is a sleeper, pun intended! This hotel is a hidden gem in the area. The location is convenient and close to everything, making it easy to get around Orlando. Our room was very spacious and had more amenities than expected, including a full-size refrigerator, microwave, dishwasher, two-burner stovetop, and all the utensils needed for a comfortable stay. The air-conditioning unit could use an update, but it was a minor issue and did not take away from the overall experience. For the value, space, location, and in-room kitchen setup, this was a great place to stay. We would definitely stay here again on our next Orlando getaway.

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