SureStay Plus by Best Western The Villages

Reviews

• OC

  Omar Silva Charbonier

  6 days ago
  2.0
  The hotel is located in a good location, in the Village area , the facilities are not clean properly, is a not smoking 🚬 area and employees are the first one smoking in the not smoking areas 👀, the hallways is not clean properly, trash 🗑️ was in the hallway for few days before employees empty out, breakfast 🍳 is kind a reheating eggs and sausage for the day before, the pool it looks need more maintenance, I personally don’t use it, stay for few days, have a reservation for more days and I cancel it , don’t feel comfortable in this facilities, I think the owner is same one of IHG one locate behind the same hotel and is totally different than the other one, maybe cuz is less expensive, less maintenance, but if you have to pick one I suggest staying in the IHG one is behind of this hotel 🏨
• JG

  Joshua Gundersen

  Aug 9, 2026
  5.0
  Only stayed for a night for my job. The room was lovely, spacious with standard amenities. Staff was very patient and friendly, check in/out was hassle free (aside from a small hiccup on the booking apps part). Plus FREE breakfast you can't beat that.
• KS

  Kristi Stone

  Jul 26, 2026
  2.0
  The photos online of this hotel are deceiving. The pool was definitely not clean, the carpet had nasty stains, the dresser had something spilt all down the side, there were candy wrappers and peppermints alongside the bed.. definitely was not like the photos on the website.
• AB

  Alisha Niblett (Niki Bainbridge)

  Jul 9, 2026
  1.0
  I’ve stayed at this hotel twice. I will not stay again. The manager is very unprofessional offered to clock out and fight me over my deposit. It is a pet friendly hotel, my dog chewed up a stuffed animal I left it behind thinking they’d pick up the room since they get paid to clean them nothing else out of the ordinary. I’m no saint I over slept late check out by 45 mins. She advised she was not going to return my pet deposit that’s I was not made aware of all thought I told the man (who was very nice) at check in that I had a dog he then later saw me walking the dog, and still no mention of pet deposit, she then advised me that she would be charging an additional 35 for the late check out then got an attitude and said she’d be keeping the entire 150$ the breakfast is a joke, there are no nature walks. Anyways if you want to relax and have a nice time here I sure do NOT RECOMMEND SURE STAY
• LS

  luis silva

  Jul 4, 2026
  5.0
  Very clean. We had a back balcony, hand wash and hand cream bottles by the sink, and shampoo, body wash, and hair cream bottles in the shower. nice hot breakfast with Eggs and sausage with orange juice included. They have a clean pool, and when we checked in, the room smelled good and the bathroom smelled like bleach. All the property was clean and the building it self looks nice. great for the money

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