Westgate Town Center Resort

Reviews

• MM

  Marcia Merritt

  2 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️ An Absolutely Unforgettable Experience! I cannot say enough about how incredible our experience was celebrating my dad’s 90th birthday. From beginning to end, everything exceeded our expectations. This wasn’t simply a birthday party—it was a celebration of 90 years of life, love, faith, family, and legacy, and it could not have been more beautiful. Four generations of our family came together for this very special occasion, and seeing the happiness on my dad’s face was absolutely priceless. Every detail helped create memories that our family will treasure for years to come. One of the most emotional moments was a special tribute featuring my dad and my mom’s names in a personalized song, accompanied by a video that beautifully matched their story. There were tears, smiles, laughter, and so much love in that room. I was highly impressed with the care, attention to detail, professionalism, and effort that went into making this celebration so memorable. When you are celebrating someone who has reached 90 years, you want everything to feel extraordinary—and it truly did. Thank you for helping us give my dad his flowers while he is here to receive them. This celebration was breathtaking, heartfelt, and unforgettable. Five stars simply aren’t enough! ❤️
• SM

  Sarah Maier

  4 days ago
  1.0
  This place is awful… We checked in Saturday night at it took them 3 HOURS to deliver 2 pack n plays to our room so our babies could get to bed. I called over and over and was told “they will arrive shortly” but could never give me an eta. I offered to come pick them up myself but was told that was not an option. I was then told they were marked as “delivered” when they never arrived and had to put in another request. It was almost 1am by the time they arrived. What a joke! It shouldn’t take 3 hours to bring pack n plays, especially in the middle of the night. The room was filthy. Shards of GLASS on the floor. Black hair everywhere and floors were clearly not mopped or vacuumed. Crumbs galore. There was hair in our beds. The bottom of the trim in the kitchen fell off and was laying on the ground and the cabinets were absolutely rotten. Oven was half pulled out??? Like, does house keeping not give a crap about this??? You’re going to leave a room in this type of condition for a new guest??? The lock on one of our rooms also didn’t work. We let a maintenance person know who was on our floor but he stated we would have to call, put in a request, and then wait for someone else to come fix it for us so we could enter through the door. Property reeks of pot. It smells everywhere. Super unpleasant smell everywhere you go. The resort itself is really run down and in need of MAJOR updating. We are owners here (for the time being) and requested an updated room which we did not receive. You’d think owners/members would have priority for these types of rooms but no. Phone rang off the hook requesting we come to a members breakfast where I’m sure they will try and get us to buy more. Trust me, you don’t want me coming to a welcome breakfast. I’d tell you my honest thoughts of this dump and other perspective owners as well. Anytime we have stayed at a Westgate, we have been disappointed. They are not kept up, they are dirty and gross. Spend a little extra money and stay elsewhere. This place is clearly low budget, and doesn’t care about upkeep or customer service.
• LI

  Lr In

  6 days ago
  5.0
  Westgate is impressive! We visited with family who are owners, and we were honestly blown away by the property and everything it had to offer. We stayed on the ground floor in a two-bedroom, two-bathroom villa that sleeps up to eight people with the sofa bed. The unit was spacious, modern, beautifully furnished and very comfortable. Having a full kitchen was a HUGE plus for our family because we did quite a bit of cooking during our stay. Our villa also had a lovely patio overlooking a pond, which ended up being one of my favourite parts of our stay. Every morning, we had Muscovy ducks come by to visit us! It was such a peaceful and charming way to start the day and made the villa feel even more like a little home away from home. I also really appreciated the accessibility of the property. There was a barrier-free entrance, and one of the bathrooms had a walk-in shower, which was helpful for someone in our family who uses a wheelchair. One suggestion I would make is to have shower chairs available upon request for guests with accessibility needs. Adding something as simple as this would make an already accessible property stand out even more and make travelling easier for guests with disabilities and their families. There was SO much to do without even leaving the property. The water park was lovely, the pools were beautiful, and we really enjoyed the swan boats. The movie theatre was a nice addition, and the arcade was great as well. There really is something for everyone. The location was another huge plus. We were close to Disney, there were plenty of souvenir shops nearby, and having a Walmart directly across the road was incredibly convenient. As guests of owners, we thought the experience was 100% worth it. If you are not an owner or staying as an owner’s guest, I would recommend checking beforehand which amenities are included with your stay, as I believe there may be additional charges for some of the activities. Overall, we had a fantastic experience at Westgate. We would absolutely stay here again!
• MJ

  M. J.

  Sep 3, 2026
  4.0
  I would like to express my sincere thanks and gratitude to the customer service management department for making our stay such a pleasant and memorable experience. In the beginning, I had a few issues with the pans having rust stains and the chairs in the living room had noticeable stains on them and the ice maker didn't work. I took these complaints to management and they took care of it right away by placing us in a much better room with a nice view. I believe his name was Alberto and her name was Samantha. I would like to say to the both of them that their kindness, professionalism, and attention to the matter truly made a difference. We greatly appreciate all their effort and exceptional hospitality and for making us feel so welcome and valued. I truly can say that we love this resort. It truly has everything from the beautiful surroundings and wonderful amenities. We will be back. Thank You West Gate Town Center.
• JR

  Justin Rodriguez

  Aug 19, 2026
  1.0
  My wife, my children, and I stayed at Westgate Town Center this past Saturday night. This was supposed to be our opportunity to have one enjoyable weekend together after getting through the first week of school. Instead, almost everything about the experience was stressful, disappointing, and unacceptable. One of the biggest issues occurred at the pool. There was an incident involving feces in the pool, which understandably made us extremely uncomfortable and disgusted. We had purchased four tickets specifically so that our family could enjoy the facilities. Because of the situation, we were only able to spend approximately five minutes there before leaving. We were essentially unable to use what we had paid for. We received a rain check, but that does not change the fact that our planned family experience was ruined. The situation with the room service was even more concerning. My children were disturbed and felt unsafe. My wife was also trying to sleep after a very long night in Orlando. The repeated attempts to enter the room made my family feel unsafe inside a hotel room where we were supposed to be able to sleep peacefully until checkout. Guests should not have to worry about someone repeatedly attempting to enter their room early in the morning when they have not yet checked out. Eventually, I was contacted again around noon and pressured to leave after I had requested an additional hour. I understand that hotels have checkout policies. What I do not understand is why the situation was handled in such a way that my family was repeatedly disturbed beginning hours before checkout and then rushed afterward. What makes this even more frustrating is what happened after we checked out. I have contacted Westgate multiple times trying to explain what happened. Because the reservation had already been closed, I was essentially told that there was little that could be done. After everything my family experienced, I received only $17 back. $17. That is the resolution Westgate has offered after my children felt unsafe because of repeated attempts to enter our room, after we were unable to properly enjoy the pool because of a serious sanitation incident, after our family weekend was disrupted, and after I spent multiple days attempting to get someone to actually address the situation. I understand that the reservation had a stated no-refund policy. However, this was not a simple situation where I changed my mind about staying or decided I did not like the room. I am asking Westgate Corporate to look at the circumstances surrounding this stay as a whole. I am a veteran, although I am not bringing that up to demand special treatment or a refund. I mention it simply because I believe in accountability, responsibility, and treating people with respect.: this was supposed to be a five-star resort experience. Instead, my family left disgusted, frustrated, and feeling unsafe. I cannot justify bringing my wife and children back to a resort where our experience was handled this poorly. My family deserved to have one good weekend together. Instead, we dealt with an unsanitary pool situation, repeated disturbances to our room, children who felt unsafe, poor service, and an extremely disappointing response afterward. I would never knowingly put my family through this experience again. I sincerely hope Corporate takes this complaint more seriously than the local response I have received. I have documented what happened and the efforts I have made to resolve this matter. If necessary, I am prepared to pursue the matter through the appropriate channels, but I would much rather see Westgate take responsibility and properly review what happened first. This was not the experience my family paid for, and it is certainly not the experience I would expect from a resort representing itself as a five-star property. Disappointed does not even begin to describe how I feel about this stay.

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