Holiday Inn Express & Suites S Lake Buena Vista by IHG

Reviews

• JJ

  Jennifer Jackson

  2 days ago
  4.0
  We stayed here for the last 3 years in the summer. Rooms: good. No more coffee makers unless you ask for them in order to reduce waste. Is that good? It's great. EXCEPT...they don't recycle. So, don't take my coffee maker away in order to save a few plastic spoons and cups from being used, but allow for dozens of plastic bottles to be thrown away daily. Beds: too soft! Floating on a cloud is ok for a while, but they are too soft. Service: excellent beyond words! Service with a smile, knowledgeable and accommodating! Marcia in the dining room is dedicated and passionate about her job. So is the other woman, dark hair, slender. Front desk... the new guy, great! And the other tall guy, Andrew? Very nice. The woman that helped the new guy (sorry!) was so nice. She gave me a growing teenager room upgrade for more space. We were rewarded for our loyalty. Thanks! Now, the amenities are always awesome! Lots of family activities. However, the zipline and rock climbing wall are not operating due to the outside company owning them. This should be made aware at the time of booking as this was a big draw for us. Especially since my kids are outgrowing some of those younger activities. Mini golf course looks better maintained this year. Please change the signage in the elevator to reflect the times, though. We missed out on golf one night because the sign said it ended at 8pm, but I discovered that it was open til 9pm. By then, it was too late to have the family come downstairs because it was 8:30. Everything is clean and cared for. We felt welcomed and safe. Thank you!
• LB

  Luis Bermudez

  Jul 6, 2026
  1.0
  We booked this vacation suite to enjoy a holiday weekend unfortunately it was anything but a holiday weekend the first room that we were given was dirty and had a mildew smell. We then complained and we switched to a second room that was also dirty in the bathroom and shower as well as the couch had plywood supporting it. Some of the shelves were hanging off of the wall. There was a loud humming noise throughout the hotel, and some of our jewelry came up missing and the hotel did nothing and basically told us to call the cops cause there’s nothing they can do. In dont recommend this hotel and am disappointed in my experience of having jewelry stolen out our room.
• AS

  A. S.

  Jul 1, 2026
  5.0
  Friendly staff, clean rooms, delicious breakfast, multiple pools... Only downfall for my family was there weren't many allergy friendly options for my child with food allergies so we had to feed her before or after having breakfast in the hotel.
• BL

  Billy Lindsay

  Jun 30, 2026
  5.0
  Jessica and Janine went above and beyond all expectations accommodated our every need will definitely be returning soon
• TA

  Todd Andrews

  Jun 14, 2026
  1.0
  My initial room, Suite 420, was in an unacceptable condition. I have documented extensive carpet and furniture stains, as well as mold blowing from the vents onto the bed and living room furniture. Additionally, the floors were dangerously slippery and appeared uncleaned. The Pillows had no date on them and were not in compliance. While the staff was friendly and moved me to a different room upon request, the second room also had carpet stains and a broken toilet seat. When I confronted the hotel management, they admitted to being aware of the issues in the first room yet continued to rent it out. The general cleanliness of the property is poor, with large, unaddressed spills and stains in the hallways. I believe this location requires a formal inspection from the corporate office to bring it up to standard. I have photos and video footage of these conditions available upon request.

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