Oceans Edge Resort & Marina

Reviews

• AC

  Anthony Craig

  6 days ago
  5.0
  Oceans Edge was everything you can have to expect within a property. The grounds were emaculant, the food and drinks were great, but what made our stay world class is the staff. We cannot say enough our manager, Bryan (top class), our concierge, Johnny, my main man, Patrick and who could not forget Marcos, the best bartender in the world. Thank you for going above and beyond!Everyone was beyond exceptional, and made sure that we were comfortable. It didn't seem like staff, but family, which is rare to find in the world we live in today. We really appreciate everyone that made our stay at Oceans Edge the best!
• KC

  Kai Chang

  May 13, 2026
  1.0
  Room is spacious, but there is an event starting at 8 AM in the morning right in front of my rooms balcony (1106), and in evening, another event starts around 6 pm and a guitar guy start playing in front of our balcony again for over 2 hours. This is getting ridiculous, we’re expecting a quiet and joyful holiday, not music all day! (at least not right in front of our room) When booking, they also did not inform us that there will be people playing music and hosting event right in front of the room for such a long hour. Recommend to people, if you do want to come here, ask for 2 or 3 floor
• RB

  Ramneet Brar

  May 8, 2026
  3.0
  The property is beautiful and well maintained but the service is not worth the price tag * Biggest red flag was the in room phone did not work. We had to TEXT the front desk for everything and hoping they get back. The room service has limited hours which I wouldn't expect from a 4 star resort but I accepted it. * Our AC wasn't working and being in the Florida heat this is not the amenity that can be broken. We notified the front desk the moment we checked in and a technician came to check on it. He looked at the thermostat and said yea his works. The AC kept turning off, had no way to control the temperature and there was no subsitute fan we could use to get through the night. * We requested housekeeping for fresh towels. We came back to our room at 2pm and the housekeeping still wasn't done. After requesting towels again multiple times, the housekeeping showed up around 3pm with the towels. Then as we were sleeping, housekeeping came into the room without any consent and we were woken up to someone shouting in the bathroom - possibly talking over the phone. That has never happened to me. Me and my husband were in bed and could have been in any compromising position. This was such a violation. Even after all of that the housekeeping left the towels in our bathroom in a plastic bag - not even having the courtesy to set the towels. Again not a 4 start service. The only good part was the Yellowfin restaurant. The staff was super kind and also served great food. I am honestly disappointed because the resort is beautiful and have great amenities. But the service is not worthy of 4 start.
• SS

  Sandro

  Apr 27, 2026
  1.0
  I stayed at Oceans Edge Key West Resort & Hotel from August 25 to August 27, 2025 and, based on my personal experience and the banking documentation in my possession, the overall experience was highly unsatisfactory. The reservation had already been fully prepaid via Agoda; however, my credit card shows charges related to two nights that, according to the booking confirmation, were already included, as well as additional amounts that were not clearly explained. In addition, the security deposit/pre-authorisation remained blocked for an extended period after check-out, without any prior communication or clarification. At the time of check-out, there was a power outage at the property, which made it more difficult to immediately verify all billing details. However, even afterwards, I did not receive any direct response to my requests for clarification nor the invoice, despite repeated follow-ups both with the property and through the booking platform. In particular, the property never responded even to the requests submitted via Agoda. Only after almost one year, as part of a dispute opened through Visa, the documentation was provided to the card issuer, without any direct communication to me. For transparency, I acknowledge that part of the retained amount may relate to the so-called “Resort Fee”, if included in the terms of stay. However, charges related to other items such as parking, which I did not use, remain unexplained. Overall, I believe there was a lack of clarity in the post-stay management and in handling guest requests. A property of this level should ensure greater transparency, communication, and support for its guests. For these reasons, my experience was not positive and I do not feel I can recommend the property.
• EE

  Ethan

  Apr 20, 2026
  2.0
  The Good: Decent location with some good local eats close by. Convenient to the marina if going out on a charter. Nice sized rooms with separate living/sleeping area. The Bad: Beds are not comfortable. They aren’t the worst, but are really hard. TVs lacking basic streaming functionality. You can connect a couple things but missing major apps. Bathroom shower leaks like crazy and soaks the floor. Drink fridge in the room barely cools and the fridge in the living area stops working randomly and you have manually reset it. No basis like paper towels or silverware or anything like that in the room. Housekeeping staff not great, one day they literally just left a bag of towels on the floor in the room. One of the clean towels in our room on day 1 had brown stains on it. I was in the reception area today and overheard the “concierge” get snippy with someone on the phone. He then turned around and started talking crap about the caller with another employee while guests were in the reception area. Just not professional. It’s only April and it seems like the AC already barely keeps up with the heat and they have it locked down so it can’t be set any lower. Child friendly, with games and activities so that’s good if you have kids. However, if you don’t have kids, there aren’t any adult only areas. One of the selling points for us picking this resort was because they had kayaks and paddle boards on site with two hours a day included in the resort fee. However, nowhere on the site does it mention restrictions for use of the equipment. Therefore, my plans included half a day, using a kayak and taking my fly rod out there with me. When I went down to check out a kayak, the person at the tiki hut told me I was not allowed to use the kayak to fish. When I asked her if it was listed anywhere that there were restrictions she told me no she did not think so. I checked the website again and can find no such restrictions. I’m only here for five days. It’s too late to change my plans for the day so now I’ve lost half a day of my five days of vacation thanks to their inability to provide accurate information. Overall, not a great experience. I do not think we would stay here or recommend this place to others.