Best Western Plus Hollywood/Aventura

Reviews

• BZ

  Brenda Zuniga

  6 days ago
  1.0
  Very Disappointing and Unclean Unfortunately, my stay at this hotel was extremely disappointing. We actually had to switch rooms because the first room had water all over the floor. The mini fridge was broken and leaking, leaving a significant amount of water on the floor. Unfortunately, switching rooms did not solve the problem. Both rooms were nasty. The rooms had a strong, musty smell, the bathrooms were dirty, and the sink in the second room was clogged. Overall, both rooms felt neglected, poorly maintained, and in desperate need of a thorough cleaning. Cleanliness and basic maintenance should be the bare minimum at any hotel, and unfortunately, neither was up to an acceptable standard during our stay. That being said, the personnel were very helpful, friendly, and professional. I have absolutely no complaints about the staff. My concerns are strictly with the condition, cleanliness, and maintenance of the rooms.
• RC

  Rodrigo Cardozo

  Sep 27, 2026
  5.0
  Arrived for a business conference in Fort Lauderdale over the weekend and stayed with my family at your property. Had an amazing stay and your staff and beautiful hotel made our trip experience perfect.
• KS

  Kara Simons

  Sep 25, 2026
  1.0
  This hotel is awful. First of all it's not clean, hair in the shower and sink. The first night, I was put in a room where the elevator was so loud all night and kept waking me up, so I switched rooms. Then, two nights later, my fire alarm started chirping one evening which wasn't a huge deal, but they couldn't fix it so I took it off the wall. The same night around 12:30 while I was sleeping, I got numerous calls to my hotel room which woke me up. When I picked up each time, no one was there. I was pretty freaked out and had trouble sleeping for the rest of the night. I ended up checking out a day early and finding a different hotel because I was so tired and unhappy. The worst part was that I got into contact with the manager Juan and he was rude and only refunded me for the night I checked out early. Please look elsewhere.
• JJ

  J

  Sep 15, 2026
  4.0
  I can't complain! My stay was fine. My room was fine, I don't walk into a 3 star hotel looking for perfection with a white glove nor do I flip mattresses looking for bugs. I just try and look for the silver lining. I genuinely feel bad that the hotel struggles to make customers happy. I can only imagine the cost involved with running such a huge building, especially an older one. But what can say is that everyone was nice and friendly. I was in 101, which is very accessible. Firsts floor for easy access in and out, right next to the pool, which was very nicely maintained. The room itself was fine, not perfect, but nothing specific and complain worthy. My bed was very comfortable which to me is one very important detail. The highway is a double edged sword, great for easy commute but loud as hell. The staff were all wonderful. The lobby was great, complimentary coffee was on point. Didn't even bother trying the in room one when I saw that. I just went and asked for a few clean towels when I needed them and it wasn't a problem. Only stayed 2 nights and it was workable. Id probably stay again but it sounds like it's hit or miss depending on what room you get.
• KS

  Kristin S

  Aug 21, 2026
  1.0
  DON’T STAY HERE!!! The hotel room was disgusting. There were crumbs on the floor, the paint was peeling off the ceiling, the bathtub had not been cleaned, visible mold, missing smoke/carbon monoxide detector and it and was overall gross. I tried to ask for a refund with the front desk staff. Diego was incredibly rude. He was not helpful and told me all that I could do was call the manager on Monday. I asked if he had the manager’s business card and he said no. Upon hearing this Osiris stepped in and seemed to be helpful. She asked me if I would be open to seeing another room, which I said, yes. She then had the cleaning staff come and take me to another room, which I viewed and was it was much cleaner, updated and acceptable than the other room. I thought that the situation would be solved there. I come downstairs and Osiris accuses us of using the room. All we had done was come in and lay down. After we looked around the room, we were disgusted and knew that we were not comfortable staying there. I told her that I was happy with the other room and would gladly stay there instead and she said that was not an option. After we left the hotel we immediately reached out to Best Westerns internal customer service team and they did not help resolve anything after weeks of back and forth communication. I had to call the hotel multiple times and finally the got ahold of the manager who was rude as well. Ultimately I did not get any refund or apology for the terrible service I received. I paid 30k points ($300+) to stay here. The conditions were so bad that we were not comfortable staying. The customer service that I received is unacceptable. I have stayed at Best Western many times and have always been impressed by the friendly service and cleanliness. This was a terrible experience. If I could give zero stars I would. I hope this review can save someone else from wasting their money, time and wellbeing.

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