Holiday Inn Fort Myers - Downtown Area by IHG

Reviews

• PA

  patricia arguello

  Aug 16, 2026
  2.0
  Primero hicimos la reserva y decían que tenían desayuno incluido en el hotel y fue lo que pagamos, pero no hubo nada, el recepcionista de la noche no le interesó mucho nuestro planteo al respecto y el trato no fue el mejor hacia sus clientes, dejó mucho que desear. Para completar todo el pasillo hacia la habitación súper descuidado; las alfombras todas manchadas y sucias… pero entrando a la habitación parecía más bonito todo hasta encontrar cucarachas que arruinaron mi sueño, en fin podría seguir diciendo Muchas cosas pero no quiero aburrirlos, nuevos inquilinos… chequen todo primero antes ya que dejo mucho que desear el hotel y su atención … y quisiera que su experiencia de vacacionar no les arruinen su noche de esta forma. Obvio que solo me quede una sola noche no podría volver a dormir en un lugar así… saludos cordiales
• J

  JCro *

  Aug 15, 2026
  1.0
  Pagué por breakfast included y cuando llegué al hotel me dijeron que no daban desayuno porque estaban arreglando el comedor, y en compensación me ofrecían una gif card en Duncan Donuts, lugar que NO me gusta. No es por el desayuno, es por la acción, mintieron en la oferta. Hasta el momento de este review no me han ofrecido otra solución.
• MH

  Mark Hart

  Aug 15, 2026
  1.0
  Come on, IHG. I have been an IHG member for more than 25 years and have always had a great deal of respect for the brand and its properties. Unfortunately, my experience at the Holiday Inn Fort Myers on Cleveland Avenue in Fort Myers, Florida, was extremely disappointing. I specifically selected this hotel because it is a full-service property and after a long day, I expected to be able to sit in the bar, unwind with a beer, and have a easy dinner. Instead, upon arrival, I was informed that the restaurant and bar are currently under renovation. I completely understand that hotels need to renovate and improve their facilities. However, this is something that should be clearly communicated on the IHG app / website before making a reservation, particularly when those amenities are a significant reason for choosing a full-service hotel. The check-in experience was equally disappointing. The young lady who checked me in was extremely unfriendly and appeared completely indifferent to the fact that I am a Diamond Elite IHG member. There was no recognition of my status, no meaningful welcome, and certainly no feeling that my loyalty to IHG was appreciated. I asked for the complimentary bottle of water that I would normally receive as a Diamond Elite member and was told they did not have any available. I later noticed bottled water in the tiny refrigerator in the lobby, only to find that I would have to purchase it. At that point, I simply said no thanks. Unfortunately, the problems continued once I reached my room. The room itself was extremely dated, and the internet signal was so poor that I could not reliably work on my computer. I then decided to take a shower, only to find that there was barely any warm water and the water pressure was terrible. After the shower, I went to brush my teeth to discovered that the bathroom sink had virtually no water coming out of the faucet. The flow was so minimal that I ultimately had to use the shower water just to brush my teeth. Then upon check out the next morning as I started to share some of my concern, the lady behind the counter just looked at me then began speaking to another employee in a language that I did not understand. I ask for a printed copy of my receipt and she handed it me with no Thank You, no Have a Good Day, Nothing. This was not a single minor inconvenience. It was a series of failures involving communication, customer service, Diamond Elite recognition, basic room functionality, internet service, water temperature, water pressure, and plumbing. I have stayed with IHG for more than 25 years because I have historically trusted the brand and enjoyed its hotels. That loyalty is exactly why this experience is so frustrating. I can honestly say that I have nothing positive to say about this particular Holiday Inn, and I will not spend my money at this property again. IHG needs to take a serious look at this hotel. Renovations are understandable. Poor service and basic room deficiencies are not. As a longtime Diamond Elite member, I expect considerably more from IHG.
• SE

  Scott Earles

  Jun 30, 2026
  4.0
  Looked nice but didn't stay
• JG

  John Griffin

  Apr 28, 2026
  1.0
  This was by far the worst Holiday Inn I have ever stayed at. The hotel was under construction, there was no coffee available in the lobby, and the staff at the front desk barely acknowledged guests or made any effort to greet us. The lobby, hallways, and elevator were dirty and poorly maintained. Overall, the property felt neglected and unwelcoming. I would give this hotel zero stars if that were an option.

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