KK
Kimberly Kaminer
3 days ago
Our stay was extremely disappointing, and I would not stay here again.
The biggest issue was the parking lot design. As we were slowly driving through the very tight parking area looking for a parking space, a little girl came down the stairwell and pushed open the exit door. The door swings directly into the path of vehicles, and there is no warning sign or barrier to prevent this. The door struck my car, causing damage to my bumper and side panel that will cost me approximately $1,000 to repair. This is a dangerous design that could easily happen to anyone.
When I reported the incident to the front desk, their only response was to tell me to call the police. There was no concern, no attempt to help, and no acknowledgment that the hotel’s setup created the problem. The police couldn’t have changed what happened or fixed the unsafe design.
Beyond that, the rest of the stay was disappointing as well. The pool was dirty, our room was never cleaned during our three-night stay, and the hallways and common areas smelled like marijuana the entire weekend.
To top it off, the area didn’t feel safe. During our stay, we witnessed two people across the street in a physical fight, rolling around on the ground and punching each other. While I understand the hotel can’t control everything that happens nearby, it definitely added to the feeling that this wasn’t a place where we felt comfortable.
Between the unsafe parking layout, poor customer service, lack of housekeeping, dirty pool, constant marijuana odor throughout the property, and the overall feeling of being unsafe, I cannot recommend this hotel and will never stay here again.
Very nice hotel employees helpful and friendly, morning breakfast was great, overall cost expensive bring plenty of money.
Right on the beach. Popular spot for the locals to stay at with their monstrous pickup trucks.
Parking is very limited in the lot as around 20+ vehicles had to park in the vacant lot next door on the sand.
Room was nice and clean. Breakfast room was tiny and filled up fast.
Would recommend the hotel management to limit the public drinking at night in the parking lot as there are many families there. People were drinking in the pool area as well.
GM
Gretchen Morales
Jun 21, 2026
I stayed on June 20th on Best western plus and when we came the lady in front desk was super attentive. When we came to our room the door didn't work. I went down and the lady sent someone to try to fix it. The guy change the batteries and didn't open. I check one time it opened and called the front desk because I checked again with my boyfriend inside the room and ot didn't open again. I asked her if she can change us to another room she said sorry and agreed. We were able to finally enter to the room like 20 minutes later. The room had a huge black hair in the tub. Besides that the location was great for the event that I was attending. The staff very attentive. Rooms needs to improve (basic things like access to get to your room)
RS
Rudy Suarez
Jun 20, 2026
This place needs a little work, Our room was just fair, halls had no AC, tiles by elevator where damaged, walls by elevators where in need of cleaning or paint, Pool was just fair, office was good. We stayed here for free for a timeshare chat. Naaa, next time Hard Rock Next door for sure.