Holiday Inn Express & Suites Fort Lauderdale Airport West by IHG

Reviews

• KR

  katherine ramirez

  5 days ago
  5.0
  I need to give a huge shout out to Dee he helped me out in a matter of desperation! I unfortunately bought a crappy iPhone that decided to update on me during a DoorDash order and it wouldn’t let me do anything without being connected to WiFi he was able to help me out and I cannot thank him enough for his kindness because I was in the middle of a DoorDash order to that same place. I am so grateful to him because of his kind actions I was able to complete the order and give the customer their food! He is the absolute best and he needs a raise for such kindness because I went to two different places for help and had no luck! I will forever be grateful to this man for his kindness and such great customer service! I’m staying at this hotel from now on because of him!
• EE

  emma

  Jul 15, 2026
  1.0
  Managed Ahmed Chowry is very disrespectful and unprofessional. He ruined my trip because of how rude he was to me and my family. Unless you want to be verbally abused by Manager Ahmed Chowry, do not stay here. Read other reviews, Ahmed Chowry has done this before me, and I’m sure he will do it to future guests as well.
• MC

  Marlena Colón

  Jul 14, 2026
  1.0
  I checked in to the Holiday Inn Express & Suites Fort Lauderdale Airport West by IHG at around 23:20 on June 29th, 2026. I had some questions about the payment for the reservation and the clerk that assisted me was very vague and did not even offer assistance with what I was inquiring about. My question was regarding using a credit card that was not under my name. She told me that I could search for a form on the website or that it could be sent to me by them, yet did not specify what website nor did ask for my email address in order for her to assist me with it. The woman was not even wearing a name tag and failed to even introduce herself. I was already very dissatisfied by the service when I encountered a used toothpick in my bed. This leaves me to believe that these sheets were not even properly cleaned before the room was deemed “ready” for the next guest. Here I provide a picture of what I encountered. I sent an email to customer service that same night I checked in and to this day I have not received a response. Awful experience overall- would not recommend.
• CC

  Constantin Bissel (Consti)

  Jul 9, 2026
  1.0
  As an IHG Platinum Elite member, I have stayed at many IHG properties around the world, but this was by far one of the most disappointing experiences I have ever encountered—and we never even checked in. From the very beginning, the check-in process was unnecessarily difficult and poorly handled. The customer service was extremely rude, unprofessional, and completely lacking in courtesy. What made the situation even worse was the manager’s behavior. Instead of listening, trying to understand the situation, or working toward a reasonable solution, the manager was disrespectful, confrontational, and even accused us of fraud without any justification. Hospitality is about treating guests with respect and professionalism, even when problems arise. Unfortunately, this property demonstrated neither. We decided not to stay, and looking at the many similar experiences shared by other guests, we are genuinely relieved that we left. I cannot recommend this hotel to anyone. If this is how potential guests are treated before they even receive a room key, I can only imagine how the rest of the stay would have gone.
• ES

  emaline s.

  Jul 4, 2026
  1.0
  Avoid this place at all costs. Staff is incredibly rude. In the afternoon an employee came BANGING on my daughters and I door accusing us of smoking. NEITHER of us were smoking during ANY point in time. We were resting before the Ariana Grande concert and had the do not disturb sign on the door. We told her we were not smoking and she told us we would be charged. I work at the Holiday inn myself so I told her we would never come to the Holiday inn and break rules. I went down to the front desk and the gentleman there told us that the manager would compensate us for the inconvenience and mistreatment. When I went to speak to the manager he was extremely rude and ended up putting a $50 charge back on my card for bringing up the issue with him!!! The charge is completely different than what my final receipt says. This is totally disappointing and disgusting. Please be cautious of staying here. Look at the other reviews. They accuse people of smoking to SCAM their money out of them. I left this place feeling taken advantage and very disappointed.

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