Best Western of Crestview

Reviews

• RN

  Rez Neissi

  4 days ago
  1.0
  This is my story! I booked a room inadvance came to check in , they canceled my reservation without any email notification even tho I had booking / reservation confirmation! So I m gonna make an example of this best wester location , I have enough documents to take a legal action, also to take it to media and tv channel. I was sent with governor DeSantis letter to help Pensacola community that was effected with recent huricane,and thats how nasty best wester treated me . They will regret what they did to me and too bad so sad is too late for any compensation or apology. This is known issue with this location. Heads up !
• RD

  rich, gina Diorio

  6 days ago
  2.0
  Decor for this place very nice-modern, spacious, good parking. Staff friendly and courteous. Room clean. Bed comfortable. However--shower terrible--1 min. scalding hot water the next min cold. Hair dryer function on only low speed. Room very damp feeling, regardless of the A/C temp setting. Food area dirty, spilled food on counters, in microwave, waffles only cooked 1/2way. No sugar free options for diabetics. Clerk at desk very nice but more interested in his cell phone in the office then attending dirty issues in the dining area. Will not stay here again--very disappointed.
• SJ

  Stephen Jeronymo

  Sep 27, 2026
  2.0
  We checked in on a Friday evening, Sept 4, 2026, for a 3 night stay. We had to pay $35 per pet per day, which was $210 in addition to the lodging cost for a grand total of $533.69. The rooms were ok. The cold water for the shower or the sink wouldn't get cold. The shower cold water would still steam up the bathroom and wasn't pleasant after a long day in the sun. We checked out of the room about 2 hours prior to the check-out time of 11am on Monday, September 7th. Upon reviewing my expense records that evening, I noticed that there was a pending charge for $100 from Best Western. I called immediately and was told that it appeared to be a charge for missing items or damages. I told them that there was absolutely no damages and no missing items. Our large dog remains in a large wire kennel anytime we leave; and our 5 pound Yorkie isn't destructive. They immediately said that they would credit it back to my credit card. Two days later, there wasn't any pending refund; so I called them. They claimed that it could take 3 to 5 business days to post. Here it is 20 days later without the refund. I called today and was told that it showed that the charge was for a pet violation. Remember, I had paid an extra $210 for the pet fee; therefore, there can't be a pet violation. So, if there wasn't any missing items, damaged property, or a pet fee infraction, then the $100 was simply fraudulently charged. I'm starting to believe that they do this to their customers in hopes that no one notices the extra charge. I'm currently having to continuously call them back for an anwer from the front desk clerk who's waiting on a return call from management. I feel like they have no intentions of crediting my account. It's been 20 day without any ethical action on their part. If I don't have an acceptable response today, I will discuss it over with my financial institution. BE AWARE TO CHECK YOUR STATEMENTS FOR FRAUDULENT CHARGES.
• RL

  Rose LaBean

  Aug 26, 2026
  1.0
  I booked a reservation online well in advance of our arrival. 2 days prior I called to confirm our reservation and was greeted with a very unprofessional "Hello". The same day, I also completed the check-in emailed to me which asked for my home address. When we arrived 2 days later I checked-in with the desk receptionist to get our room key only to find out the hotel canceled our reservation because we are local residents. There wasn't anything in the hotel policies stating you couldn't get a room there if you lived locally. Next time we have maintenance being done on our house or just feel like getting away from home for a couple nights we won't be going to Best Western of Crestview!
• KC

  Kerri Cobb

  Aug 16, 2026
  2.0
  Please do not advertise a free breakfast if your average person would be afraid to eat in your dining area. 🤢 I tried to kindly mention the trainwreck to the front desk, they were absolutely unbothered by it. It’s a no for me. *edited to say I was there last night- 8/15/26* What a horrible attempt at a reply though! 😅 Room 204, and I spoke to the barefoot AirPod wearing front desk person about ALL the trash in the hallways. I 100% believe ownership MUST HAVE changed since a year and a half ago.

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