Westgate Cocoa Beach Resort

Reviews

• BN

  BARBARA NEISHELL

  today
  5.0
  I want to give a special thank-you to the wonderful hostess at Westgate Cocoa Beach. She was absolutely the best! From the moment we arrived until the time we left, she was friendly, welcoming, helpful, and always had a smile. She made us feel special both coming and going, and her outstanding customer service truly made a difference in our experience. People like her are what make a stay memorable. She is a real asset to Westgate, and I hope she receives the recognition she deserves. Thank you for making us feel so welcome! Her name was Mariana....thank you for a great time looking forward to next year.. The Neishell families
• DH

  Diane Haskett

  Oct 2, 2026
  2.0
  Had to sleep on the couch and it was supposed to be Handicap room but I am short and couldn't climb in the king size bed with my husband. Tried the pull out hide a bed and it was very uncomfortable. Settled on sleeping on just the couch. He slept with in the king size bed. Bummer. They were kind enough to give us a $30 credit to use at their pool side bar and restaurant and the food was mediocre at best. Insisted we go for update meeting which was a unnecessary in my opnion. Wasted over one hour of our time
• SS

  Stephany Simmonds

  Sep 20, 2026
  3.0
  We have stayed at Westgate Cocoa Beach Resort several times and have generally enjoyed our visits, which is why this experience was especially disappointing. During our recent stay, my boyfriend, our young son, and I were at the splash pad when lightning was detected in the area. We completely understand closing the splash pad for safety reasons, but what was extremely concerning was that the gates were locked while we were still inside, leaving us with no way to exit. We asked a staff member for help, and we were told someone would need to get a key. He eventually said he could not locate security and left after we asked him to contact the front desk. We were then left inside the enclosed area for more than 30 minutes without anyone checking on us or providing an update. Thankfully, a security guard eventually arrived and unlocked the gate. What made the situation even more frustrating was the security guard's response. Rather than apologizing or acknowledging the fact that we had been unable to leave, he made a sarcastic comment to my boyfriend about how, "Thankfully no one was struck by lightning." Given the circumstances, we found the comment extremely inappropriate and unprofessional. We reported the incident to the front desk the following morning and were told someone would follow up with us, but no one ever did. There was no phone call, no visit, and no follow-up when we checked out. I also sent an email to Westgate about this incident two weeks ago and have still not received any response. At this point, the lack of communication and follow-up has been just as disappointing as the original incident. As parents of a young child, being locked inside an enclosed area during a lightning-related closure was very concerning. We understand the need for weather safety procedures, but there should also be a safe and accessible way for guests to exit the area when it is closed. We have been repeat guests and expected much better communication, professionalism, and follow-through from Westgate. The lack of assistance in the moment, the response from security, and the complete lack of follow-up afterward—including no response to my email after two weeks—left us extremely disappointed. I hope management reviews what happened and makes sure another family does not have a similar experience.
• SR

  STEPH REED

  Sep 17, 2026
  2.0
  ⭐️⭐️ 2 Stars — Westgate Cocoa Beach, Unit 323 We stayed at Westgate Cocoa Beach in Unit 323 from September 11–18. Unfortunately, there were enough maintenance, design, and safety issues that we cannot recommend this particular unit in its current condition. The biggest concern was the refrigerator. It is not properly balanced, and the doors open on their own. My mom was actually hit in the head twice by the refrigerator door during our stay. This is more than an inconvenience—it is a preventable safety hazard that should have been addressed before guests occupied the unit. There were several other safety and accessibility concerns: • The front door threshold is extremely high, creating a trip hazard. • The TV placement is poorly designed. To watch it, we had to pull it out, which left it partially in the hallway and created another obstruction/hazard. • The AC froze up twice, leaving the unit uncomfortably hot. • The dishwasher is rusting, appears to be the wrong size for the space, and is difficult to operate. • The main bathroom exhaust fan did not work. • The accessible shower does not contain water properly. Water runs out onto the bathroom floor and collects near the sink/closet by the door, leaving the floor slippery and unsafe. • The primary bedroom bed is far too high, making it difficult and potentially unsafe for older guests to get in and out of bed. • The bathroom needs a shower grab bar and an anti-slip mat. • The windows and sliding doors have no screens, making it difficult to enjoy fresh air without letting insects in. • The kitchen needs basic additions such as baking pans and larger coffee cups, and the small appliances are due for an upgrade. • The exposed plumbing underneath the kitchen sink looks unfinished; a cabinet would make much better use of the space. • The living area is not configured efficiently and could be much more functional. We understand that no vacation rental is perfect, and some of these items are cosmetic or easily corrected. However, the combination of multiple maintenance issues and several legitimate safety concerns—particularly the refrigerator doors striking my mom and the slippery bathroom floor—was very disappointing. Westgate has an opportunity to make this unit significantly safer and more comfortable with some attention to maintenance, furniture placement, accessibility, and basic upgrades. Our experience in Cocoa Beach was enjoyable, but Unit 323 needs substantial attention before we would consider staying there again.
• FC

  FraeXterior Cleaning

  Sep 13, 2026
  4.0
  This place is a very nice vacation getaway, however the reason we are leaving one star is simply because of how shady the owners are. They announced a “tour of the whole place + free breakfast included if you come, and a gift” for new people who are staying, so ofcourse we attended without second thoughts. At no time was I ever informed that this was going to be an attempt at selling us into debt to buy their rental condos, and what made it even worse was that they consistently pressured us with different people even after we said no many times. They knew exactly what they were doing, and genuinely tried to make us look like bad people for not accepting their shady sales tactic. One man even had the audacity to tell us “so you’re done with westgate?” To make us sound like the enemy. If you want a nice getaway vacation, this is good. However, the principal of how they manipulate people into debt is very evil and a bad business practice. 1 star overall.

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