Holiday Inn St. Petersburg N- Clearwater by IHG

Reviews

• NB

  Nataly B

  2 days ago
  4.0
  Pretty decent option, for the price it's definitely the best option. Summer, hot day and the pool is full of bugs. Not 5 bugs, no. The whole pool is absolutely filled with bugs. The keycards are a bit finicky. Location is decent. Customer service - pretty decent. Rooms - couple drawbacks like bad ac noise but rooms are pretty clean so it's a balanced experience. Quiet hardly any noise heard from our room. Just the pool thing upset me. Upkeep the pool when it's a nice hot summer day so guests can enjoy it... come on now. Hot tub - broken when we visited not sure about now. Definitely not luxury, very outdated but reasonable and affordable option.
• AZ

  allen zuhric

  3 days ago
  5.0
  Great service friendly Rooms are clean every day Big TV fast internet happy customer
• DJ

  Daren Johnson

  3 days ago
  5.0
  This hotel is situated very close to the Clearwater/St. Petersburg airport and other various restaurants and shopping areas. The staff here were very courteous and helpful when I checked in. Heather and Sarah were able to help me with a booking issue and were awesome! I definitely appreciate them both and will definitely return to stay here!!
• TH

  Truth Hurts

  Jul 20, 2026
  1.0
  I have over 25 years of hospitality experience and it's sad to see customer service so bad. I'm writing this review to simple vent. I know absolutely nothing will be done to improve the service. Employees are emboldened to treat customers poorly. My experience at this hotel will have me praying to the Lord above to handle this one because the Management company and IHG will not do a thing. The new General Manager Shay at this hotel should be working at a prison as me and my husband were treated like immates. We've lodge a formal complaint and I really do hope someone calls to retify the situation. Also, the roof was leaking and the key cards system malfunctioned. If you want to be treated like garbage then stay here.
• NN

  Nicole

  Jul 5, 2026
  3.0
  Our experience at this hotel was very disappointing. We booked this hotel because it was listed as pet-friendly on Booking.com, and we also indicated during the reservation that we would be traveling with a dog. At no point were we informed about floor restrictions, any documents we needed to sign, or additional pet fees during check-in. Upon arrival, the staff assigned us a room on the third floor. We brought up all our belongings and then our dog. Several employees saw us enter with our pet and no one mentioned that there was any issue or that we were violating any hotel policy. The next day, a female staff member approached us in an extremely rude and unprofessional manner. We had just returned from the beach, tired and carrying many things, and instead of treating us with respect or allowing us to go up to the room and then resolve the issue, she chose to address us in a very disrespectful and inconsiderate way. If there was any pending procedure, it could have been handled with basic courtesy and professionalism. What made the situation even more contradictory was that, while she told us that dogs were not allowed on the third floor because, according to her, the hotel policy was that they could only stay on the first floor, there was another family staying on the same third floor with a dog. This made the situation even more confusing and inconsistent. Additionally, the way we were treated made us feel uncomfortable and discriminated against. As Hispanic guests, we could not help but feel that we were treated differently and without the respect that any guest deserves. I cannot say what the employee’s intention was, but that was the impression the experience left us with. To make matters worse, I later called to file a complaint about the treatment we received, and the person who assisted me practically justified the employee’s behavior instead of offering an apology or trying to resolve the issue. What is most unfortunate is that, aside from this experience, we actually liked the hotel. The facilities were clean, the room was in very good condition, and we even talked about returning in the future when we visit the area again. It is a shame that a single interaction with a staff member completely changed our perception. Otherwise, it would have been a very positive experience. If you are looking for a clean and comfortable hotel and are not traveling with pets, you will probably have a good experience with the facilities. However, we will not be returning due to the treatment we received. We hope management takes situations like this seriously and works to improve customer service, because no guest should be treated that way.