Holiday Inn Express Cape Canaveral by IHG

Reviews

• AP

  Alenka Pastar

  Jul 16, 2026
  5.0
  We had a wonderful stay at Holiday Inn Express Cape Canaveral during the Artemis II launch, and the location couldn’t have been better for such a special experience. The hotel was exceptionally clean, our room was comfortable and well maintained, and every member of the staff was friendly, welcoming, and eager to help. We also really appreciated the accessible parking spaces, which made our stay much more convenient. The fitness center was excellent—modern, clean, and well equipped. We also enjoyed the swimming pool, which was a great place to relax after a exiting day. The only area that could be improved is the breakfast. While it was perfectly acceptable by American standards, as Europeans we missed a wider selection of fresh bread, cheese, cold cuts, fruit, and vegetables. Overall, we had a fantastic experience and would definitely stay here again. We highly recommend this hotel to anyone visiting Cape Canaveral, especially if you’re there for a rocket launch!
• AK

  Angie Koch

  Jul 14, 2026
  4.0
  Here’s a polished review that keeps your experience balanced and constructive: Our first impression at check-in wasn’t the best. We had two rooms reserved under my sister’s name, but the front desk clerk insisted—after checking twice—that only one reservation existed. We sat there trying to make sense of it, and I eventually had to interrupt my sister during a meeting so she could speak with the clerk. It turned out the second reservation was there all along, and once the clerk realized what she was doing wrong, everything was resolved. While she did make an effort to be accommodating, the entire process was much more complicated than it should have been. The hotel itself, however, was excellent. The rooms were clean, spacious, and very comfortable, and the beds were especially comfortable. The location is also a huge plus—we overlooked the cruise parking terminal, making it incredibly convenient for anyone leaving on a cruise. Overall, despite the frustrating check-in experience, we enjoyed our stay and would consider staying here again for the comfort and convenience.
• DD

  Davis Daniel

  Jul 8, 2026
  1.0
  Incredibly bad service from the day we got to the hotel we have arrived before our check-in time and we were treated like you don't matter just other number passing through immediately we're told the checkin is 4:00 PM its possible to get you in early will call you on your phone thar never happened then there is a $150.00 Deposit incase I burn or destroy the room remember the front desk was terrible through out our stay on the check out day got hit with a bill on taxis wich i understand and Amenity fees when I asked what are the amenities that I am paying for the reply was this standard fees must be paid for the water in the your room cleaning and laundry it's like I am going to go on vacation and do laundry I was charge for something I didn't do or use. customer service is and will horrible until I ouOur experience with the service provided by the hotel was exceptionally unsatisfactory from the moment of our arrival. Despite arriving prior to the designated check-in time, we felt our presence was not valued, and we were treated as mere transactional figures. We were promptly informed that check-in was at 4:00 PM, with a promise of a call if an earlier accommodation became available, a call which was never received. Furthermore, a $150.00 deposit was required, ostensibly to cover potential damages to the room. The front desk service remained consistently subpar throughout our stay. Upon checkout, we were presented with a bill that included charges for taxis, which we acknowledge, and amenity fees. When we inquired about the specific amenities for which we were being charged, the response indicated these were standard fees covering in-room water, cleaning, and laundry services. We find it incongruous to be charged for services such as laundry during a vacation, particularly when these services were neither requested nor utilized. We believe this represents a charge for services not rendered or consumed. We anticipate that the customer service will remain unsatisfactory until a resolution is reached.
• JS

  John Sapielak

  Jul 6, 2026
  5.0
  Great place to stay and convenient to the cruise port. All staff was very friendly except for one lady at the front desk named Roseanne. We have stayed at this hotel three times and she always seems to have a terrible attitude and not very customer friendly. Emily on the other hand was amazing and helpful and over the top friendly.
• SG

  Supreme Grand Guru

  Jun 27, 2026
  5.0
  I stayed here a night before my cruise and then after I had some transportation issues with my car but the staff allowed me to stay and were welcoming, friendly and I felt at home. Thank you for being a great team. Tim, Kamryn, Emily & Ella were great. I definitely see myself visiting back here for the next cruise.

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