Holiday Inn Express & Suites Bonifay by IHG

Reviews

• YL

  Yohe López

  5 days ago
  3.0
  Buena atención y ubicación excelente
• MM

  Mila

  Jul 19, 2026
  1.0
  My stay at the Holiday Inn was very disappointing. The room was clearly not cleaned properly—the toilet had what appeared to be leftover fecal matter, the beds had a strong fecal odor, one mattress had visible brown stains, and the shower curtain smelled like mildew. Housekeeping needs to do a much better job to ensure rooms are properly cleaned and sanitized before guests arrive.
• LH

  Leita Holland

  Jul 16, 2026
  1.0
  I stayed at this location a few times, several nights per trip. I must say it was the biggest disappointment. Rooms were dirty. I doubt the linens are cleaned in HOT water. Under no circumstance would I consider a stay here or ANY Holiday Inn. I wasin town due to health issues of my mother. Be VERY cautious!
• SS

  stephen shaw (Sailhammer)

  Jun 24, 2026
  5.0
  This Holiday Inn was very nice. Shaun was the receptionist and he was very friendly and helpful. The breakfast was good and the room was a nice, clean room. It was a great spot to stop and rest as we traveled out of Florida.
• CD

  Collette Degeyter

  Jun 15, 2026
  1.0
  This place was one disappointment after another. It was not worth its price point, nor comparable to other Holiday Inn properties I’ve stayed at this year. I travel a lot, and this trip happened to be on my way back from seeing a medical specialist located over 9 hours from my home. The room and building are extremely dated and worn out. There were stains on the walls, bed and floor. The towels in the bathroom are kept disgustingly close to an exposed filthy pipe. I spilled my coffee on the floor and myself in the morning because the door sticks when you try to open it (a safety hazard). We asked for extra bedding and the person attending the desk when we checked in merely plopped a trash bag of linens on the floor for us to retrieve when we came back in from unloading our vehicle. The lady was friendly, but did not seem to care much. Also, I was traveling in a party of 5. I was given 2 water bottles upon arrival. The family that came in after me was given 4 bottles. The breakfast buffet was similar to other locations, except for the flies and non-working pancake machine. The worst part of all? The desk attendant who had the morning shift, Shaunn, stopped me when I came in from walking my service dog. He insisted that I sign a paper about my service animal and then said that this form is “required by Florida law”— this was a lie, which has either been told to this employee as acceptable to say by his superiors, or it was his idea of intimidation to suit his doubts or judgment of my disability. I felt harassed and annoyed that he would lie to me. I told him I had never been asked to sign one before, but I signed to be cooperative so that I could finish packing up to leave. The problem is that I was inconvenienced and treated differently— why? Because my disability isn’t visible to this bored ableist man? I have had a service animal for several years, have traveled to at least 4 states with said animal, and have never ever been asked to sign a form such as the one I was handed. It asked what my dog did, and stated that I would be charged $250 should they find any “stains” when they go over my room with a black light. Do I get proof they checked it before my stay? I doubt it. Let’s be serious- this is a $150 hotel in the middle of nowhere, near a prison in Florida. Do you think it will be clean when checked with this so-called black light? Or is this form a type of intimidation and discrimination? I know I won’t be back. I don’t recommend this place to anyone. Drive to Marianna instead. Or if you’re going another direction, anywhere but here.

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