Staybridge Suites Wilmington Downtown by IHG

Reviews

• A

  Ю

  3 days ago
  4.0
  The walk from the train station to the hotel wasn't too bad. The lobby area looks bright and clean. The room is clean and cozy with a good view. It has a functional kitchen. The gym and the laundry can be used anytime. The laundry machines are free to use! Thw breakfast is basic and filling. There are also social hours from 5ish to 8 on Mon, Tue, and Wed. There are some complimentary finger food. I wasn't sure whether the wine was free... Ladies who worked there were all very nice and helpful!
• SS

  Sharmaine

  May 13, 2026
  2.0
  You lost me after your second sentence. Everything in between felt like corporate filler rather than genuine concern for what I experienced as a guest. Your first mistake was saying “as discussed.” From a guest perspective, what was previously discussed is irrelevant in this moment. I do not feel valued, understood, or empathized with. Instead of addressing the issue with sincerity, your response focused on business terminology and “proper channels,” which honestly means nothing to me as the guest affected by this situation. What should have happened was a response that showed accountability, empathy, and reassurance that the property would do everything possible to make this right. That is what guests remember. At this point, I do not blame you personally. This appears to be a larger issue with the management and standards of the property overall. While staying there, I observed employees handling breakfast food with cigarettes behind their ears, wearing street clothes without proper food service attire, and staff sitting on lobby furniture while guests entered the property. None of this reflects professionalism or care for the guest experience. Originally, my only concern was being bitten by a bed bug. However, because your response chose to focus on what was “previously discussed” and “proper channels,” it opened the door to the larger concerns I observed during my stay. As a branded establishment, I strongly encourage you to reevaluate not only operational standards, but also how guests are communicated with during difficult situations. At this point, I am done engaging on this matter. The handling of this situation has left me questioning whether continuing this conversation is even worth my time. You lost me after your second sentence. Everything in between felt like corporate filler rather than genuine concern for what I experienced as a guest. Your first mistake was saying “as discussed.” From a guest perspective, what was previously discussed is irrelevant in this moment. I do not feel valued, understood, or empathized with. Instead of addressing the issue with sincerity, your response focused on business terminology and “proper channels,” which honestly means nothing to me as the guest affected by this situation. What should have happened was a response that showed accountability, empathy, and reassurance that the property would do everything possible to make this right. That is what guests remember. At this point, I do not blame you personally. This appears to be a larger issue with the management and standards of the property overall. While staying there, I observed employees handling breakfast food with cigarettes behind their ears, wearing street clothes without proper food service attire, and staff sitting on lobby furniture while guests entered the property. None of this reflects professionalism or care for the guest experience. Originally, my only concern was being bitten by a bed bug. However, because your response chose to focus on what was “previously discussed” and “proper channels,” it opened the door to the larger concerns I observed during my stay. As a branded establishment, I strongly encourage you to reevaluate not only operational standards, but also how guests are communicated with during difficult situations. At this point, I am done engaging on this matter. The handling of this situation has left me questioning whether continuing this conversation is even worth my time. And I've read how other reviewers that didn't give a positive review were responded to. Very poor and improper handling of situations. Please hopefully your upper management goes through the "proper channels" and provides your team with PROPER training.
• MH

  Maine H.

  May 12, 2026
  2.0
  At first I was trying to be fair to this hotel because front facing it seems clean and the staff were pleasant enough. However, it has been a couple days since May 10th when I was awaken early in the morning to bed bugs bites. I wasn't offered a formal apology, refund or nothing. I'm sure they'll say something like "well our Front Desk Manager Chamran apologized." But she gave me her card to email photos and then told me she'd email me a report. Then I'm thinking am I being treated poorly because I work for an IHG property and if so that is even WORSE. BECAUSE I VALUE MYSELF ABOVE A JOB! And I am allergic to BED BUGS! MY ARM AND FINGERS ARE SWOLLEN! The property is disappointing and while I will NEVER stay there again nor probably another staybridge location, it is the IHG brand that should be ashamed.
• JM

  Jordan Murphy

  May 6, 2026
  5.0
  Always clean, friendly staff. Very accommodating to guest requests. Breakfast and Monday - Wednesday evening socials. Highly recommended
• CG

  Caegan Vander Galien

  Apr 13, 2026
  5.0
  Amazing quality of a hotel. Central location allows access of anywhere in downtown, immaculately clean lobby and security and privacy are priorities here. The staff are especially helpful and considerate, in particular Tracy at the front desk. She was able to accommodate myself, as well as a large company team staying here very nicely. She even recommended local restaurants and activities in area. In short, the hotel is great; but the staff like Tracy are honestly the best.

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