Staybridge Suites Rehoboth Beach by IHG

Reviews

• MK

  Maria Kuravskaya

  2 days ago
  5.0
  Very nice rooms they had kitchen. There are a lot of people with pets, which I think is a good thing.
• DP

  Dr Paradis

  3 days ago
  4.0
  Great location, clean rooms and competitive pricing. We will be back!
• SH

  Samantha Hoffman

  Aug 6, 2026
  3.0
  I really wanted to love this hotel based on the overwhelmingly positive reviews, but unfortunately my experience didn't live up to the expectations. On the positive side, the hotel and rooms were very clean, which is something I always value. However, I was surprised by the amount of visible wear and tear throughout the property, especially in the hallways and on nearly every guest room door. The biggest disappointment was the customer service. We booked two rooms months in advance and even completed the Canary preference questionnaire after receiving their message before our stay. Despite that, the front desk couldn't place our rooms on the same floor. I understand that availability can be limited, but not even being on the same floor after booking so far in advance was frustrating. Another major issue was that the TVs didn't work properly. We heard multiple guests complaining about the same problem. Every interaction with the front desk resulted in the same response, they weren't sure how to fix it and said management wasn't available. They took down our room number and said someone would follow up, but no one ever did. There was no streaming available, and only about five cable channels worked. Every other channel would simply go to a black screen. As an IHG One Rewards member who stays at many IHG properties, I asked at the front desk if there could be some form of compensation for the inconvenience. I also followed up by email after my stay and never received a response. Overall, the hotel has nice amenities and is very clean, but the lack of customer service when problems arise was disappointing. Compared to other Staybridge Suites we have stayed at, I also found the walls and doors to be extremely thin, making it easy to hear noise from neighboring rooms and the hallway. I would appreciate someone reaching out to make this right.
• TP

  Tati P

  Jul 24, 2026
  1.0
  I am extremely dissatisfied with the handling of my overcharge. I stayed from Monday to Wednesday last week and discovered an extra charge. I called the hotel 14 times last Wednesday without response. After involving customer service, I was promised a follow-up—yet a week has passed with no contact. Today, after finally reaching someone, I was asked my details, only to be told the manager wasn’t there. What kind of service is this? Not one call back after repeated attempts. I expect immediate action to resolve this. I look forward to hearing from you promptly.
• PH

  Phil Hwang

  Jul 19, 2026
  2.0
  We have been staying here for the past few years. It's normally pretty good but this year was disappointing. Our bed sheets had food crusted on them when we checked in and an outlet cover was missing. We brought these to the service desks attention and the outlet cover missing wasn't addressed or acknowledged. I even emailed the manager out it too. It was a hazard for our toddler who kept trying to play with it. We can pretty disappointed in the condition of the room and service we received.

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