Best Western Galaxy Inn

Reviews

• JJ

  Jay

  3 days ago
  1.0
  This hotel should be closed. I booked five rooms.From the moment we arrived, the staff made the place feel uncomfortable. The rooms were dirty — see the photos. In one room a fire alarm was left on a dresser; if a fire had started we might not have known. The showerhead was disgusting, the towels were stained, the walls were filthy, and there was trash under a chair. The manager’s office was cluttered with boxes and presented a serious fire hazard. The laundry room was a mess. I don’t understand why they left doors open for guests to see these areas. In one room the door would not lock; in another, the door was so stiff we had to push with all our strength to open it. The hotel used a key system, but keys frequently stopped working, forcing us to return to the front desk to have them reactivated. Staff told us the hotel was full, but it did not appear so — there were only about five cars in the lot, two of which were ours. Some vehicles looked run-down and a few employees appeared to be living on site. While employees were polite, the property clearly needs major repairs and a thorough cleaning.Breakfast was unappealing and was served only one morning (Thursday) during our Wednesday–Saturday stay. We walked across the street to McDonald’s instead; given the condition of the staff areas, I wouldn’t have felt comfortable touching the provided breakfast. None of the gym equipment worked — my uncle, who exercises daily, tried to use it and found it unusable.I cannot recommend this hotel. Review the pictures and decide for yourself. We had no other options because hotels were booked for the F1 event and graduations — I began searching for rooms in November 2025.They should refund our money because the rooms were unsanitary and uncomfortable. The management should not be allowing guests to stay there. I hope none of us become ill. I am surprised the health department and fire department approved this property, and I am shocked Expedia lists this hotel for booking. The price charged does not match the condition of the rooms.Also, many of the general amenities do not work at all.
• EE

  Edward

  Mar 17, 2026
  4.0
  It's decent. Some condensation on the floors, but that was fixed by adjusting the aircon. Staff are very friendly. Can't say much about the location. The only issue I have is that the whole place smells of marijuana, but that can't really be helped.
• SH

  S Hayden

  Mar 9, 2026
  2.0
  Security is bad, random people wandering around and in and out day and night. Smoke smell in the hall. Room itself was ok but the Pillows were terrible. Food in the carpet in the hallway that was never cleaned up from the time we checked in until we left in the morning. Wouldn't stop here again.
• GI

  Garin Ingalls

  Mar 6, 2026
  2.0
  The handle to turn the water on in the bathtub was extremely difficult to turn on and off The floor in the bathroom was not clean The floor in the main room was not clean There was a slight odor in the guest room, it seemed like a smoking smell was being treated There was an odor in the hallway and stairway it seemed like a smoking smell was being treated The bed was uncomfortable and needs replaced (the front desk person said it was scheduled to be replaced) There appeared to be chewing gum stuck to the wall above the guest chair The refrigerator was noisy The TV Screen was large but had a blurry appearance There is no elevator to the 2nd floor The stairway to the 2nd floor was not clean The size of the room and chair in the hotel's online pictures were deceiving they are smaller than they appear in the pictures The hot water temperature could have been hotter The water pressure in the shower was awesome The TV had a sleep timer
• DD

  Dink

  Jan 17, 2026
  4.0
  Rooms are clean and a good size service was great every morning turn down service was there the same time location is great location. And has a nice pool when in season.

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