InterContinental the Willard Washington D.C. by IHG

Reviews

• WW

  Wes

  3 days ago
  1.0
  Booked a room over 2 months ago when I noticed it no longer appeared on my IHG app I called. They told me it was canceled because it needed to be saved with a credit card. I have a credit card on my profile and it was used and I have the confirmation number and email saying you're booked. They said they could rebook it but it would be almost $2,000 more for the stay. I told them no thanks and I booked across the street at the JW Marriott for my visit next week. I've been an IHG member since 2012 for both business and leisure travel. I absolutely will not stay in another IHG property after this. I know they're a big company and will not care at all if I stay or not.
• CD

  chris dan

  Sep 25, 2026
  5.0
  An absolute crown jewel on Pennsylvania Avenue. From the moment you step into the grand historic lobby, the Willard feels less like a hotel and more like living American history and it's genuinely steps from the White House. The room was immaculate, elegant, and whisper-quiet, with a bed I did not want to leave. Service was flawless without ever feeling stiff: every request handled quickly and warmly. The location can't be beaten for exploring D.C. monuments, museums, and the National Mall are all an easy walk. Worth every penny; I already can't wait to come back!!
• OO

  Orio

  Sep 25, 2026
  5.0
  An absolute crown jewel on Pennsylvania Avenue. From the moment you step into the grand historic lobby, the Willard feels less like a hotel and more like living American history and it's genuinely steps from the White House. The room was immaculate, elegant, and whisper-quiet, with a bed I did not want to leave. Service was flawless without ever feeling stiff: every request handled quickly and warmly. The location can't be beaten for exploring D.C. monuments, museums, and the National Mall are all an easy walk. Worth every penny; I already can't wait to come back!!
• CT

  Cat Tubulov

  Sep 16, 2026
  5.0
  We make it a point to stay at Historic Hotels upon every city we visit. I can’t begin to tell you how wonderful our experience was here at the Willard Hotel. From the moment we entered the Hotel we were treated like Royalty. I booked a reservation direct about six weeks prior to arrival. An amazing reservationist “Jennifer” helped answer all of my questions and booked our reservation. Luciana checked us in and WOW~ the room we were granted was out of this world! Corner 1 bedroom suite with a view of the Washington monument. The other view was also amazing -towards White House. We were celebrating our 44th anniversary and what better place to celebrate than DC. It’s a very safe & clean city now!! Do not miss Breakfast & Dinner at Cafe du Parc. Amazing coffee, pastries- don’t leave without a box of macaroons! YUM For dinner we had a 3 course meal outside on the patio. Romantic, Delicious food, and Excellent service. Although the Round Robin was closed for renovations- My husband was able to have the famous mint julep prepared right off the lobby. Definitely visit the grand hall- "Peacock Alley”-there’s a great little historic timeline of the Willard Hotels history. Much has happened here so it’s a must see. The concierge office is located right next to reception. Robert was so kind to help us with a guided tour of the Capitol building. Do not hesitate to stay at this GRAND HISTORIC Hotel. Location is the absolute BEST in DC. I want to personally Thank Luciana at the reception desk for her Kind heart, Warm welcome and above all EXCELLENT service. She’s a huge asset to this most amazing “Willard Hotel.” Thanks again to every employee for treating us like Royalty. ♥️
• MW

  Matt Wilson

  Sep 14, 2026
  5.0
  A Powerful Reminder That Integrity Still Exists I cannot say enough wonderful things about the Willard InterContinental Washington, D.C. — not only for its incredible location and historic elegance, but, most importantly, for the extraordinary integrity and thoughtfulness of its staff. I accidentally left behind a $900 Hermès belt from the Hermes in Paris which bought on my first and only trip to Europe. It has incredible sentimental value and some less significant but valued clothing in my room. To be completely honest, I was shocked when I was contacted and told that my belongings had been found, carefully secured, and returned to me. The housekeeper, Ms. Muluwork Woldermariam, turned everything over to Security, where Sai Dadana and the Security team handled the entire process with exceptional professionalism and care. In a world where you sometimes wonder whether honesty and integrity still carry the weight they once did, this experience genuinely restored my faith in people. The fact that someone could have easily walked away with valuable personal belongings but instead did the right thing speaks volumes about the character of this hotel and the people who represent it. The Willard is beautiful, but its people are what make it exceptional. Thank you for reminding me that incredible integrity, kindness, and human decency are still alive and well. I will remember this experience far longer than I will remember the room. Five stars doesn't feel like enough. Highly, highly recommended.

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