Hamilton Hotel

Reviews

• MM

  Marina Mumford

  2 days ago
  5.0
  Exceptionally clean hotel with such a warm and welcoming team! The staff was incredibly friendly and always greeted us whenever we passed by. Our blanket arrived within just 3 minutes of requesting it—talk about great service! Our server at Via was amazing and gave us wonderful recommendations for places to visit, along with helpful tips that made our stay even better. We truly enjoyed our experience and can’t wait to return! ⭐️❤️
• JD

  J D

  Aug 12, 2026
  1.0
  During our recent stay earlier this month-which was actually our second time staying here-we unfortunately encountered significant cleanliness issues in the room that left us very uncomfortable. When we checked out, my girlfriend tried to bring these room condition issues to the front desk agent's attention. We were shocked by the complete lack of care or reaction. The agent just processed our checkout, brushed off our concerns completely, and gave a generic response that she would 'let someone know.' We are incredibly disappointed with how this was handled.
• JB

  Jackson Barrick

  Aug 10, 2026
  5.0
  Overall great experience. I was staying at another hotel for a business event when I had to move to another hotel due to the previous hotel overbooking. I was solo at the time and had a super great time with the staff and the stay. The front desk staff was amazing and super nice and accommodating. The only two downsides were that my toilet was leaking in my room when I arrived, but the engineer quickly fixed it with no issues (it's an older hotel so I didn't give the staff too much grief as I'm sure time takes its toll on things). However, the only thing I would say is that it doesn't say explicitly on the website when booking that you need to be 21+ to check-in. Which caused some issues as I am 20, but again, the staff was super accommodating and allowed me to stay there. The rooms were nice, clean, and the overall stay was quiet despite lots of families staying on the same floor as me. I'm so thankful to Angie/Andie? (I forgot her name) at the front desk, she was so nice, friendly, and professional and helped me get around the city.
• ML

  Mrs. Lisa

  Aug 9, 2026
  1.0
  My traveling companion and I stayed at the Hamilton Hotel Washington, DC, for two nights. Our first room had an inoperable toilet, and it overflowed into an unclean bathroom. We also found maintenance notes in the bathroom, which raised concerns that the problem may have been known before the room was assigned. After we reported it, the hotel moved us to another room near the elevators in a noisy, high-traffic area. That room had broken blinds that would not close properly, leaving us without adequate privacy. We contacted the front desk again and spoke with the hotel manager, who apologized and offered restaurant credit and waived fees. Although we appreciated the apology, those measures did not make up for two deficient rooms and a stay affected by sanitation, privacy, and noise problems. We requested a full refund because the hotel did not provide clean, functional, private, and reasonably quiet accommodations for either night.
• AU

  Ashleigh Uebelacker

  Jul 26, 2026
  1.0
  My boyfriend and I traveled to Washington, D.C., for my graduate school residency and chose this hotel because of its convenient location within walking distance of my campus. Unfortunately, our experience was so disappointing that I can confidently say I will never stay here again when I return for future residencies. On our first full day, we returned to our room to find that a power bank was missing and several of our belongings had been moved. I am an extremely organized person, so it was immediately obvious that items were not where I had left them. After thoroughly searching the room without success, my boyfriend went to the front desk to ask for assistance. Rather than taking our concerns seriously, the staff member he spoke with was rude, dismissive, and even accused him of not being able to "get his story straight." When he returned and explained what had happened, I called the front desk myself. Within approximately two minutes, I received a callback informing me that a "security investigation" had already been completed and that no one had entered our room. Given the almost immediate response, I have serious doubts about how thorough any investigation could have been. Instead of addressing our concerns professionally, I was told that we must have "misplaced" our belongings. The conversation remained dismissive from start to finish. To make matters even more concerning, the following day I again noticed that personal items had been moved to places I would never have put them. Considering we consistently had our Do Not Disturb sign displayed, the hotel's explanation simply did not align with what we experienced. We were also supposedly "upgraded" to a different room, but it was anything but an upgrade. We were placed in a connecting room next to guests who repeatedly opened and slammed the adjoining door and were loud well into the night, making it difficult to rest. In addition, our television never functioned during our stay, and our mini refrigerator stopped working entirely. This was more than a minor inconvenience. Because I have medically necessary gluten- and soy-free dietary restrictions due to allergies and other health concerns, I rely on bringing my own safe food while traveling. When the refrigerator failed, all of my refrigerated food spoiled and had to be thrown away. What disappointed me most was not just the condition of the room, but the complete lack of professionalism and accountability from the staff. Mistakes happen in hospitality, but how those mistakes are handled is what separates excellent hotels from poor ones. At no point did I feel that our concerns were genuinely investigated or that anyone cared about resolving them. Instead, we were met with skepticism, dismissiveness, and a lack of basic customer service. Having worked in the hospitality industry myself for several years, I understand the standards guests should be able to expect. This experience fell well below those standards. Respect, empathy, and professionalism cost nothing, yet they were noticeably absent throughout our stay. If you're looking for accommodations in Washington, D.C., I would strongly encourage you to consider one of the many other hotels in the area. The location alone is not worth the frustration, poor service, and overall lack of hospitality we experienced.