Holiday Inn Cheshire - Southington by IHG

Reviews

• MM

  Marianne

  6 days ago
  4.0
  The hotel was okay overall. The staff were nice and friendly, and the hotel was clean. It is an older property, but it was well maintained and clean. This was my first time staying at a Holiday Inn where I was disappointed with the breakfast. Breakfast was not a buffet, and you could only choose one item from the menu. Drinks were also not included. On top of that, some items listed on the menu, such as yogurt, were not available when we asked for them. I was expecting a better breakfast experience from Holiday Inn. The laundry facility could also be improved. There is only one washer and one dryer, and unfortunately, on our last day, the laundry was out of service. It would be much better if the hotel had at least two washers and two dryers, especially for guests staying several days. Overall, I would still recommend this hotel because it is convenient, clean, and the staff are nice. It is an older hotel, but if you don’t mind that, it is still a decent and comfortable place to stay.
• KM

  Kaylan Moore

  Aug 28, 2026
  2.0
  The hotel stay itself was great, but unfortunately, I have been very disappointed with the handling of the $100 incidental deposit.My boyfriend and I stayed at the hotel from July 31st to August 2nd. We were aware of the $100 deposit and understood that it would be returned after our stay. However, as of August 28th, I still have not received the deposit back.I initially called about a week after our stay and was told that the deposit would be released and appear back in the account on August 12th. When nothing appeared, my boyfriend contacted the hotel again and was told that a letter would be provided for him to take to his bank. He did so, and the bank then provided him with another letter to give back to the hotel.I later spoke with another front desk representative, who told me that the charge had been released by the hotel on August 12th but that the bank was still showing it as being held. When I asked if I could receive something in writing confirming that the hotel had released the deposit, I was told that the hotel does not provide documentation for this.I was also told that when using tap-to-pay or Cash App, deposits can take up to a month to be returned, rather than the normal 10–12 business days. This was never communicated to us when the deposit was taken, and I find it frustrating that I am only learning this after repeatedly contacting the hotel. At this point, this has become an unnecessary back-and-forth over a $100 deposit.
• RR

  Ryan

  Aug 24, 2026
  1.0
  Stayed there over a month ago and still haven't received my incidentals fee yet.
• TH

  Thomas Hughes

  Aug 20, 2026
  2.0
  Parking situation is not great. The busses blocking off half the parking situation requiring parking across the street in retail that advertises towing for non customers. Rooms were average, key card stopped working half way through. Workout room is 1 bike, 1 treadmill and some free weights. The early checkout fee of $100 is absurd. I have stayed 75 nights year to date in IHG hotels and that is the first time I have experienced an early checkout fee out fee.
• JA

  Jennifer Addona

  Aug 4, 2026
  3.0
  I’ve stayed at this hotel once a year for the past several years while visiting family, but after this stay, I may look elsewhere next time. The biggest issue was the parking. When I would return to the hotel at around 10:00 p.m., the lot was full, and on three nights of my five-night stay, I had to park in the neighboring plaza. I understand that not every guest has a vehicle, but a hotel should have adequate parking for the number of rooms it books. There were also many commercial work vehicles taking up spaces throughout my stay. My key cards also deactivated twice. Both times, I made it all the way to my room only to discover that neither card worked, so I had to return to the lobby to have them reactivated. The front desk staff apologized and explained that the cards are very sensitive, but it was still inconvenient. The bed and pillows were very comfortable. However, the sheets had an unpleasant smell. I’m not sure whether it was the detergent or something else, but management may want to look into it. Lastly, I’m not sure the bathroom floors were swept or vacuumed daily. There were small pieces of lint on the floor that remained there throughout my stay. I’ve returned to this hotel for several years, so I was disappointed to have so many issues during this visit.

Frequently Asked Questions About Holiday Inn Cheshire - Southington by IHG