EVEN Hotel Norwalk by IHG

Reviews

• SG

  sam gachelin

  2 days ago
  5.0
  I stay here all the time. Very clean! What really makes my stay here great is Ms. China!! So helpful. So knowledgeable!So attentive! Always making sure I'm well taken care of.
• HJ

  Henry Jackson

  Jul 13, 2026
  5.0
  I don’t even know where to start or finish but long story short The head front desk agent by the name of CHINA you might as well call her the queen of this Even Hotel Norwalk. She always continues to exceed all my expectations, And always make sure that I’m comfortable, and that everything runs smoothly during my extended stay at this hotel. China is very attentive, professional, caring, And always make sure I feel like I’m at my home away from home. She also knows how to make sure that all her guests are properly taken care of. With the competition of other hotels in the area with similar nightly rates I always choose Even because it’s always for the right price, Great quality. Consistent great service, a super clean and updated hotel, great amenities, most importantly, clean and stylish rooms that I can actually it worked done and super quite. I also want to shout out Q, Yash, Nariah, and of course Victoria! Thank you for always making me feel welcomed and making me feel like I’m at home whenever I need to get away and I need a place to stay area . I will always continue to choose with a doubt choose Even Hotel!
• BR

  Bryan Rivas

  Jul 7, 2026
  1.0
  I had a very disappointing experience at EVEN Hotel. I reserved two double-bed rooms for my family with a 3:00 PM check-in. When we arrived, the front desk representative was visibly annoyed, unhelpful, and made us feel like we were an inconvenience every time we asked a question. What was especially frustrating was watching other guests who arrived after us receive assistance and access to their rooms while my family continued to wait with little communication or empathy. The lack of professionalism and customer service was unacceptable. After waiting for nearly an hour with no clear answers or effort to help us, I made the decision to cancel both rooms. Fortunately, the power outage at our original destination was resolved a few hours later, so we no longer needed the hotel. Overall, this experience left my family feeling dismissed and unwelcome. Based on how we were treated compared to other guests, we left with the impression that we were treated differently, and it was deeply upsetting. I hope management reviews this incident and provides additional customer service training to ensure every guest is treated with respect and fairness.
• FK

  Fancy k

  Jul 5, 2026
  5.0
  The highlight of my stay was definitely Q at the front desk. I arrived around midnight, and despite the late hour, he had such a positive attitude and welcoming energy. I watched him interact with several guests, and he was consistently kind, patient, and professional with everyone. His customer service was truly exceptional and made for a great first impression. As for the room, it was decent but fairly basic. There was a strange opening where it looked like a cabinet door was missing—I could even see the hinges, which made the room feel unfinished. I was also disappointed that there wasn’t a microwave. The biggest issue was the shower door, which wouldn’t stay closed and kept sliding open while I was showering. Overall, I’ve definitely stayed in worse hotels. While the room had a few maintenance issues, it was still a decent stay, and Q’s outstanding customer service was the standout part of the experience.
• RK

  Rich Kahn

  Jun 29, 2026
  3.0
  Chose this hotel based on a hotel generated photo that showed the gym to have three ellipticals. Turned out that 2 of the three were not working. The room was OK, bed was comfortable. Parking was adequate. I felt the staff was doing the best that they could with a hotel that was a bit worn out. Hotel is in a good commuting location to NYC and LI.

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