Holiday Inn Steamboat Springs by IHG

Reviews

• CG

  Curt Graham

  2 days ago
  5.0
  I stay here whenever I’m in Steamboat. Rooms are clean and comfortable. My favorite part is Robert at check in. He knows you by name, is always friendly and helpful. I wish there were more like him. Keep doing what you do.
• TT

  T

  4 days ago
  1.0
  I was told the room would include free breakfast now after we are checked in they tell me it does not. They also charged me $15 for parking not when I made the reservation I was never informed about this charge. In Colorado that is illegal.
• PP

  Paige Perry

  Jul 4, 2026
  5.0
  Our stay was great. Dog friendly, great patio bar, close to trails to get downtown easily. We loved Robert at the front desk, always going the extra mile and so friendly. Will definitely stay again
• JP

  Julia Parra

  Jun 22, 2026
  5.0
  We stayed at this hotel for a Stay to Play baseball tournament. They were very accommodating with our team and group of kids. They loved the pool and hanging out in the lobby or “Champagne Room”. We did have to rent out the room but it was worth the cost for our group! Standard rooms were not very spacious but we made due. Must request room cleaning but they were pretty quick. No complimentary breakfast which was a major bummer, but there was a discount at the restaurant. We only ate pizza there one night and ate at the pool area outside. Tried for breakfast but service was extremely slow. Robert at the front desk was by far the best front desk attendant I’ve ever had an experience with!!! He knew me by name immediately after checking in until the day we checked out! Very impressive. Personally, I think the price was a bit steep for the amenities, but we had a great time. It’s about a 7-10 min drive to downtown. There’s also a free bus that stops very nearby and takes you all around Steamboat!
• DC

  Dan C

  Jun 22, 2026
  5.0
  My family and I stayed here on June 19–20 while in town for a youth baseball tournament, and overall the hotel itself was very nice and well maintained. The pools were excellent, especially for families with kids, and were a great place for our team to relax between games. While the price point is on the higher side, it was consistent with the area and time of year. What truly made this stay exceptional, however, was the outstanding service, particularly from Robert at the front desk. On Friday evening, around 6:45 PM, I returned to the hotel with my son and one of his teammates. We were supposed to meet the teammate’s father in the lobby, but he hadn’t arrived yet. While we waited, we struck up a conversation with Robert, and from the very first moment he was incredibly warm, welcoming, and genuinely interested in talking with us about baseball, the tournament, and how the boys were doing. What happened next is something I will never forget. Robert stepped away for a couple of minutes and returned with an order of fries and ketchup for my son's teammate, saying he figured that after playing two baseball games the boys were probably hungry. It was such a simple gesture, but it spoke volumes about the kind of person he is. He wasn’t helping because he had to, he was helping because he genuinely cares about people. That one act of kindness instantly made an impression not only on me, but on our entire baseball team. Robert quickly became a legend among the players and parents. The following evening, our team was gathered near the pool and needed help finding a place to dispose of several pizza boxes. Once again, Robert was there with a smile, eager to help, and made the process effortless. It seemed that every time someone needed assistance, Robert was already one step ahead. Having worked in customer service for nearly 20 years, I have had the opportunity to see truly exceptional service firsthand. Robert represents everything customer service should be. He is professional, attentive, compassionate, proactive, and genuinely invested in creating memorable experiences for guests. The best employees don't just solve problems, they make people feel valued, and Robert does that naturally. The hotel itself is very good, but Robert is what made our stay unforgettable. Without him, I likely would have rated the hotel 3 or 3.5 stars. Because of him, this experience deserves every bit of a 5-star rating and then some. Robert, thank you for your kindness, generosity, and genuine care for others. The hospitality industry needs more people like you. You made a lasting impression on our family and our team, and we are incredibly grateful.

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