Holiday Inn Express & Suites Greenwood Village – DTC by IHG

Reviews

• EG

  Enrique Godinez

  3 days ago
  5.0
  My person was not a guest but upon interacting with staff I felt like a guest. Had a flat tire and asked for assistance, was given top tier service with no hesitation. Very respectful establishment and tidy.
• CK

  Chethana KVK

  Aug 1, 2026
  1.0
  We experienced a highly unsatisfactory encounter with the front desk representative, Sydney. Despite repeated requests from my husband to search for our keys, which we had left on the counter, she failed to take any action. Consequently, our family of three wasted our final vacation day from 8:00 AM to 11:00 AM. To rectify the situation, we sought roadside assistance to unlock our car and retrieve our belongings. Additionally, we had to undergo the inconvenience of booking an appointment for having a key made. Our flight back home was scheduled for 2:00 PM, and we returned to the desk one final time with no hope of finding the keys. Fortunately, another representative discovered them on the desk, but she had not even attempted to search for them. This ordeal was particularly stressful for my four-year-old child.Furthermore, the staff repeatedly warned us about the noise generated by unlocking the car using roadside assistance. We have incurred significant financial and time losses due to Sydney’s negligence. This experience will undoubtedly be etched in our memories as a vacation gone awry.
• CC

  Candace Chu

  Jul 30, 2026
  5.0
  Convenient location, friendly staff, kitchenette was simple but had all the basics to cook a good meal
• JM

  Jazzi Makk

  Jul 25, 2026
  5.0
  Excellent rooms excellent staff. Hotel is very clean and very big! The area felt safe. Room super modern and super clean. Only issue is after 10pm there is only one entrance. If parking is packed you have to walk from the back to the front to enter
• RE

  Runner Elken

  Jun 26, 2026
  3.0
  Overall, we chose this hotel because of its convenient location, and there are plenty of other hotels nearby. Unfortunately, for the price we paid, the experience did not meet our expectations. The staff we interacted with were friendly and pleasant, and the fitness room was adequate. However, housekeeping was disappointing. On our first night, we received no housekeeping service at all. On the second day, the trash was emptied and the towels were replaced, but the bed was never made. The floor in our room was also noticeably dirty and sticky throughout our stay. Before leaving a review, I stopped by the front desk to ask whether the hotel had a light-housekeeping policy that I simply hadn’t been informed about. I’m completely supportive of hotels that reduce daily housekeeping to save water and resources, but guests should be told in advance if that’s the policy. The front desk staff explained that there was no such policy and that our experience was due to a training issue. Even if there had been a reduced-housekeeping policy, I still would have expected better service considering the room rate. Breakfast was also very basic. One morning there were hard-boiled eggs available, but the next morning they were gone. The hot options consisted of a cheese omelet and a vegetable omelet, with limited variety overall. In the end, the biggest issue was value. We felt we paid premium rates but received a very average experience. There are many hotels in the same area, and based on this stay, we would choose one of those next time. In fact, we feel we could have spent less money elsewhere and had a cleaner room and a better overall experience.