Holiday Inn Estes Park by IHG

Reviews

• JL

  Johanna Logan

  5 days ago
  3.0
  If you are arriving as a couple on a vacation to Estes Park please choose a different place to stay. We are diamond elite IHG members and we were disappointed with our stay at the Holiday Inn. First of all, the app lets you choose early check in, however, when you get to the hotel they do not honor it. Our room was ready at 4 pm along with everyone else's. The hotel staff were not accommodating whatsoever and were rude. They basically said they did not know why it was even given as an option to IHG club members. Our room faced the pool so was very loud from 10 am to 11 pm everyday with kids screaming...not exactly enjoyable for a couple who spent the entire day at the Rocky Mountain National Park. Our room smelled strangely of a bleach and curry mixture. The beds were ok, but nothing to brag about. It's nice they have the fire pits to roast marshmallows, but also there's kids running around everywhere so wasn't the peace we were looking for. Also, don't count on late checkout on the app because they also don't allow that past 12 pm even though you have until 2 pm per the app. Unless you need the family amenities or enjoy hearing screaming children, choose another accommodation location. Don't let the pictures online fool you either...pretty sure they are AI at it's finest. Just an honest review from a couple who travels often via IHG hotels.
• NS

  Nikola Stojkovski

  6 days ago
  5.0
  We were having issues with our booking for Bear Lake and happened to connect with Carlos from HR. He took the time to explain how the reservation process worked and guided us through everything with patience and professionalism. Thanks to his help, we were able to get everything sorted out and had a wonderful stay at the Holiday Inn. Carlos went above and beyond to assist us, and we truly appreciate his outstanding customer service.
• HC

  Haley Creed

  Jun 29, 2026
  5.0
  Amazing view and close to downtown? ✅ Great suits and amenities? ✅ Incredible staff and service? ✅ I honestly cannot recommend this hotel enough!!! Not only is it affordable, it has absolutely everything. Last night we made complementary s’mores over a fire pit looking out at the mountains. Today we are talking a walk to downtown and my mom will use the complimentary hiking stick. This place goes way beyond having just a pool! And a huge shoutout to Jodi, Jeff, Jae, and Christiano, who all helped to make our stay so wonderful!
• JM

  Jocelyn Medina

  Jun 26, 2026
  1.0
  I am honestly shocked by how I was treated during a simple phone call to ask about booking a room. When I said I wanted to call back after confirming plans with the rest of my group, the employee became incredibly rude and told me, “If you don’t have any money, don’t make a reservation just stay at home.” I couldn’t believe someone in customer service would say that to a potential guest. I also asked if breakfast was included because the hotel’s website says it is. Instead of politely clarifying the policy, he called me a liar. He then kept pushing me to give him my card information even after I explained I wasn’t ready to book. This was one of the rudest customer service experiences I’ve ever had!! Because of the way I was treated, I’ll be taking my business elsewhere.
• JS

  Jyoti Singh

  Jun 16, 2026
  5.0
  We had an amazing stay at this hotel! The location and views were beautiful, and it was only about 12 minutes from the Rocky Mountain National Park entrance, which made it very convenient. This hotel is especially great for families with kids. The 24/7 game room was a huge hit, and the outdoor fire pit with complimentary marshmallow kits made the evenings extra special. The pool and gym were also excellent amenities. Everything was very clean and well maintained, and the staff was incredibly friendly and welcoming throughout our stay. Our kids absolutely loved the pool, game room, and outdoor setup. Overall, this was one of the best hotel experiences we’ve had, and we would definitely stay here again!

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