Best Western Plus Silver Saddle Inn

Reviews

• JB

  Jo B

  Jun 28, 2026
  2.0
  This is an old motel that was attached via weird halls. The new lobby is not used (see picture) and the breakfast area is too small. If you request a room ask for the 3rd floor because they consider the 2nd floor the floor above the basement. Our King Room was small and old and the view was of the two lobbies. I guess it could have been worse the other room down the hall had an INTERIOR window that looked into the hallway. This place was a rip off and they made you pay in full when you booked rather than after you stayed. Never stay here do air BB instead or pick a lodge closer to Rocky Mountain NP.
• KB

  Kris Brown

  Jun 27, 2026
  5.0
  We had a great stay here and would definitely stay again. The room was very clean, and you could tell it was well taken care of. The staff was friendly every time we talked with them, and everyone was helpful. The breakfast was good with plenty of options, and the coffee machine in the lobby was a nice bonus before heading out each morning. We also appreciated having a ceiling fan in the room, which isn't something you find in every hotel. The views from the property were beautiful, and there was plenty of parking. We didn't get a chance to use the pool or hot tub, but they both looked nice. Overall, this was a great place to stay while visiting Estes Park, and we'd definitely book here again.
• MF

  Mina French

  Jun 25, 2026
  1.0
  I just experience the absolute worst customer service at the Best Western in Estes Park, Colorado. I have been a rewards member for several years and previously have always enjoyed my stays. I was given a double room with 2 Kings and a Queen when I booked a double room with 3 Queens. The beds were nice but the room was not what I booked online. The next morning when I went to speak to the person at the front desk I was met with hostility. Brian told me I was wrong when I told him the 3rd bed was a full not a queen. He said "I don't know where your from but here it is a Queen. I work here so I would be the one to know". Oh yes because a queen bed is the same size as a full in other states. He didn't care that I was upset with my stay at all and smirked at me and chuckled the entire time. This was the worst and customer service I have ever experienced with a Best Western. When I ask for a printed receipt he shook his head like it was an inconvenience to him and proceeded to tell me it will take a while as he slowly worked. This hotel needs to fire their employees who believe they are still living in the early 1800's.
• AR

  Ava Rebane

  Jun 24, 2026
  5.0
  Many signs show that this place has been taken good care of! For example, AC has a special hood to make sure the wind won’t blow through curtains. Several public areas throughout the building with tables and chairs for guests to use. Breakfast’s chafing dish has special handle cover to prevent people get burned. Scrambled eggs are always enough. Waffle makers are clean. Staffs keep refilling missing items for breakfast. No weird smell during staffs cleaning nor anywhere else. All slopes and stairs are equipped with handrails. Front desk staffs are friendly. I have a feeling that every one working for this hotel has put their heart into it. It’s not like a fancy high rise hotel that has a big ambitious story to tell while everyone else has to appreciate their speeches, but a nice place for you to have a good rest for tomorrow’s hiking trip.
• CC

  Christina

  Jun 23, 2026
  5.0
  I didn’t know a Best Western could be so nice! We had planned to stay at the Stanley but construction was going on there. Took a chance on this Best Western and it was a great decision. Perfectly clean rooms, hallways, dining room…you name it. Updated and appears new throughout. Very friendly front desk staff. Housekeeping does a wonderful job freshening up the rooms daily with all items you need. Would highly recommend staying here. We were on the top floor and had a Mountain View. About 5 minute drive to downtown. During high season drive can get backed up. We realized it’s better to just drive to visitors center just up the street from the hotel. Park for free in visitor center garage and then either take free shuttle into town or walk the beautiful river walk from visitor center into town. It’s a paved sidewalk with the river running on one side and just beautiful. About a 5 minute walk from visitors center. This will allow you to avoid traffic congestion and searching for a parking spot during high season. I highly recommend this place!

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