Holiday Inn Express Denver Downtown by IHG

Reviews

• SS

  Sehaj Singh

  5 days ago
  1.0
  Completely unacceptable service and zero accountability. We reported a non-working air conditioner in our room at 5:00 PM so maintenance could handle it while we were out. When we got back at 2:30 AM—over nine hours later—the room was sweltering and nothing had been addressed. When I went down to the front desk to follow up, the overnight clerk, Dennis, was shockingly hostile. Rather than apologizing or offering a room change, Dennis raised his voice, yelled at me defensively claiming he was "helping other people," and dismissed the problem by handing us a fan. A broken AC is frustrating, but being berated by staff in the middle of the night for checking on an unresolved issue is unacceptable. Avoid this location until management fixes basic maintenance and teaches overnight staff how to speak to guests.
• KH

  Kurt van Heiningen

  Sep 3, 2026
  1.0
  I did not stay at this hotel. However, I had a reservation and was planning to stay here at the end of July until I came down with a stomach virus the day of my planned stay. I got a refund from the airline, from the conference I was planning to attend, but not from this hotel. I tried to contact them on the night of my stay and they didn't answer my calls. I contacted IHG for help, they couldn't reach the hotel. I then spent the next two days in bed and never heard from anyone. My credit card bill arrives and I see a charge from this hotel. I contact IHG and they can't get the hotel to respond. The hotel is supposed to contact me within 48 hours, they don't. I call IHG again and they try to contact the hotel and they can't get a hold of them. End result is I am stuck with a bill. Please keep this experience in mind when you make a reservation at this hotel.
• MB

  Michael Brown

  Aug 30, 2026
  1.0
  Perfect location, however the woman that checked us in..Daisy. Was very rude, rolled her eyes and had got upset because us arriving interrupted her conversation with her boyfriend who was sitting in the lobby. We then get into our room and the A/C isn’t working and we have fans in there. This is ghetto and ridiculous for a Hotel that charges these prices and provides this type of service. Tried to make a complaint with the front desk to a manager and the new morning young woman is also defensive and refused to let us speak to one. All she would say is there’s nothing we can do for you. You need to call IHG to file a complaint. Had we known all of these issues I would’ve just paid the same price to stay across the street and have magnificent service on top of free parking and not having to pay $44 for parking.
• SC

  Sabrina Reynolds - CDHS

  Aug 27, 2026
  1.0
  I recently booked a one-night stay at this hotel for my Director, who was in town to attend important meetings at our downtown office. Unfortunately, the overall experience was quite disappointing and did not meet the standard I would expect from a hotel accommodating business travelers. During her stay, my Director experienced several significant issues. The room did not have functioning air conditioning, which made the stay uncomfortable. Additionally, the valet service was extremely delayed in retrieving her vehicle. She ultimately had to leave without her vehicle because waiting any longer would have caused her to be late for an important meeting. The hotel was also quite noisy, which further detracted from the overall experience. Communication with the front desk was another major concern. Calls frequently went unanswered, and messages left with the hotel were not returned. This made it particularly difficult to address questions or resolve issues in a timely manner. I would, however, like to recognize Timothy from Accounting for his exceptional assistance. Prior to my Director’s arrival, I needed to coordinate paperwork and clarify billing details. Timothy was extremely helpful, courteous, and professional throughout the process. He took the time to answer all of my questions and ensured that everything was properly arranged. His customer service was greatly appreciated and was a bright spot in an otherwise disappointing experience. Unfortunately, based on this stay, I would not recommend this hotel to colleagues or business associates. I hope management takes these concerns seriously, particularly regarding room maintenance, valet service, noise levels, and communication with the front desk.
• EW

  Erica W.

  Aug 24, 2026
  2.0
  Unfortunately, many of the lower-rated reviews for this property appear to be accurate based on my experience. The lack of consistent hot water and the ineffective air conditioning were significant concerns throughout my stay. The staff was generally friendly and appeared to have limited control over many of the issues affecting the property. Service quality was somewhat inconsistent depending on who was assisting you. To their credit, they were accommodating to a friend staying in a separate room by providing a box fan when cooling issues arose. One positive aspect of the stay was the comfort of the beds, which were among the better features of the hotel. However, the rooms themselves are extremely outdated and in need of renovation. In my room, the toilet flushed using a handle mounted through the drywall. The fixture was loose, and there were visible cracks surrounding it, which raised concerns about the overall condition and maintenance of the room. I also had concerns regarding housekeeping standards. Upon arrival, I noticed stains on both the sheets and comforter in my room. Fortunately, housekeeping addressed the issue promptly and replaced the bedding the morning I requested it. While I appreciated their responsiveness, it was disappointing that the room was not properly inspected prior to check-in. Additionally, I found it odd that the trash cans in the room did not have liners, which made the room feel less prepared for guests. Another issue that was particularly concerning was observing an individual come in from off the street and eating from the breakfast buffet alongside paying guests. After bringing this to the attention of the front desk, it became apparent that management was aware of the situation and allowing it to continue. In all my years of staying at IHG properties in both large and small cities, I have never encountered a situation like this. This review is intended purely as a point of awareness for travelers considering accommodations in the Denver area. While the staff did their best under difficult circumstances, housekeeping was responsive when concerns were raised, the property's maintenance issues, inconsistent amenities, and overall guest experience make it difficult for me to recommend this hotel to those seeking the best possible stay.

Frequently Asked Questions About Holiday Inn Express Denver Downtown by IHG