PL
Perla Leonardo
2 days ago
Attended a gala and a marijuana packet was found in my vehicle after valet services. Director of security and safety completed an investigation and confirmed the incident took place. I reached out to the front desk and spoke with the Hotel Assistant Manager to discuss some form of accommodation such as refunding the valet service fee and was hung up on…
Very disappointing and unprofessional conduct from a reputable 4-star hotel.
The people were great!,.. service, food. Very happy and the crowd was very polite.
The Four Seasons Hotel Denver is in a fantastic location right in the heart of downtown, approximately 30 minutes from the airport and within walking distance of so many great restaurants and attractions.
When we arrived, there was a line at check-in, but the staff did a great job keeping things moving. What really stood out to us was the exceptional customer service provided by Ali, the front desk manager. I noticed him personally walking around the front desk area, engaging with guests, thanking everyone for their patience, and making sure people felt welcomed and taken care of. It’s those little things that make a big difference, and Ali truly went above and beyond. We really appreciated his hospitality and professionalism!
The lobby was beautiful, welcoming, and spotless. Our suite was absolutely phenomenal and exceeded our expectations! It was spacious, beautifully maintained, and exceptionally clean, featuring a large living room, two bathrooms, and two showers. Everything was immaculate, especially the bathrooms and showers.
The overall service was excellent, and the room service offered a great variety of food with convenient delivery right to our suite.
From the outstanding hospitality to the beautiful accommodations and prime downtown location, this was a fantastic experience. I highly recommend booking a suite if you have the opportunity. A special thank-you to Ali for making our arrival so welcoming and memorable. We’ll definitely consider staying here again when visiting Denver!
AN
Asih Nirmala
Oct 10, 2026
★★★★★ An Exceptional Stay at Four Seasons Hotel Denver!
Everything was absolutely perfect from beginning to end!
From the moment we arrived, we were warmly welcomed by Tahina, who made our check-in experience feel so effortless and personal. She kindly shared recommendations on things to explore in Denver and offered us refreshments upon arrival, which was such a thoughtful gesture after a long journey. It was truly a wonderful first impression!
The room was beautiful, and the service throughout our stay was exceptional. Every detail was thoughtfully taken care of, and the genuine warmth of the team made us feel incredibly welcome.
A very special thank you to Indriana, our wonderful server at EDGE Restaurant & Bar, for delivering such attentive, sophisticated, and outstanding service. She consistently checked on our table, making sure everything was perfect and that we were enjoying every moment of our dining experience. Her genuine hospitality and attention to detail truly made our evening even more memorable.
Speaking of the food, EDGE was absolutely phenomenal! From the starters to the main course, everything exceeded our expectations. The Not the Wedge Salad, Fillet Mignon, and Truffle Mac and Cheese were all incredibly delicious, beautifully prepared, and full of flavor. Our drinks were equally impressive, especially the Peak Season cocktail, which was absolutely delightful and perfectly balanced. Not a single dish disappointed us!
What truly made this experience memorable was not only the beautiful property and exceptional dining, but also the genuine hospitality and attention to detail from the entire team. It’s the little thoughtful gestures and sincere interactions that make a stay feel truly special.
Thank you to the entire team, especially Tahina and Indriana, for making our experience so wonderful and unforgettable🤍✨
ZG
Zachary Glenn
Sep 26, 2026
I write this review with disappointment because I have had a long relationship with the Four Seasons Denver. My wife and I were married here five years ago, and over the years I have hosted multiple Christmas parties and reserved room blocks for family, friends, and business associates. The Four Seasons was once my go-to luxury hotel in Denver, but unfortunately, the property today feels very different from the one I remember.
The most concerning issue during our recent stay was cleanliness. Upon checking into our room, we found lipstick and makeup stains on the bedding and pillowcases. There were also long strands of hair in the bathroom and visible stains on the bathroom rugs. At any hotel this would be disappointing, but at a property carrying the Four Seasons name, it is simply unacceptable.
Equally disappointing was the level of service. In the past, the service at the Four Seasons Denver was exceptional and truly differentiated the hotel from its competitors. Staff consistently anticipated guests' needs and delivered a memorable luxury experience. During this visit, however, the service felt average. It wasn't bad, but it certainly wasn't the level of hospitality that justifies Four Seasons pricing.
While I appreciate the renovation completed in 2020, it is clear that the guest room bathrooms were largely left untouched. The disconnect between the updated bedrooms and the dated bathrooms is noticeable. The modern furniture and cool contemporary tones in the bedroom do not match the color palette and finishes in the bathrooms. The countertops, bathtubs, and showers show visible wear, including scratches and dents, which detract from the luxury feel. Even some of the furniture installed during the renovation is already showing significant signs of age.
This review is difficult to write because I genuinely want this property to succeed. The Four Seasons Denver was the setting for one of the most important days of my life, and for years I enthusiastically recommended it to others. Unfortunately, after this most recent stay, I can no longer make that recommendation with confidence.
I strongly encourage management to take a hard look at the current guest experience and make the investments necessary to restore the property to the standards that built the Four Seasons reputation.
Cleanliness, attention to detail, room maintenance, and exceptional service are not optional at a luxury hotel; they are the expectation. As a loyal former guest, event host, and someone who has celebrated major life moments at this property, I hope this feedback serves as a call to action. Denver deserves a Four Seasons that lives up to the brand's legacy, and longtime guests deserve to see this hotel return to the level of excellence that made it special.
