JD
Jared Desjardins
Jul 1, 2026
Overall good experience. No where is perfect regardless of the price. Having stayed at other hotels in the area this is going to be your best bet for quality of service and other respectful guest.
MM
Matt Mayovsky
Jul 1, 2026
We recently stayed at Four Seasons Denver for three nights to celebrate a birthday and wedding anniversary. While our stay was not terrible, it also wasn't remotely worth the premium price. Quite honestly, the experience felt much closer to an InterContinental or other upscale chain hotel than a property carrying the Four Seasons name.
Throughout the weekend, we encountered repeated service inconsistencies. Saturday breakfast arrived with cold eggs and sausage that had to be sent back. Sunday breakfast involved long waits, inexperienced staff, and inconsistent policies about what was included with the menu from one day to the next. Luxury hotels are built on consistency, and that was simply lacking.
The pool experience was even more disappointing. We waited for pool chairs while staff cleaned them, only to be told that several empty loungers were being reserved for Four Seasons (HOA?) board members. Hearing that board members were given priority over paying guests left a very poor impression. A supervisor later apologized and explained they were short-staffed while also accommodating large numbers of non-hotel guests using the restaurant and pool. If staffing is already stretched, outside guests should not come at the expense of hotel guests.
To make matters worse, the pool bar closed at 5:00 PM despite the pool remaining busy, and the atmosphere quickly became chaotic as children took over the pool with little intervention from staff.
To their credit, housekeeping and evening turndown service were exceptional. The hotel also recognized my birthday and anniversary with champagne, cake, engraved Four Seasons pens, and thoughtful follow-up from the Guest Experience team and pool manager. Those gestures were genuinely appreciated and reflected well on the individuals who cared enough to make things right.
The problem is that isolated acts of excellent hospitality cannot overcome an overall experience that consistently fell short of the Four Seasons standard.
During a recent stay at Shangri-La Istanbul, we were greeted by name every morning at breakfast. At Four Seasons Denver, the same employee asked for our room number each morning of our stay. It seems like a small detail, but luxury hospitality is defined by those details.
At two to three times the cost of many excellent luxury hotels—including brands like InterContinental—I expected a noticeably elevated experience. I simply didn't receive one. Four Seasons Denver is a good hotel, but "good" isn't enough when you're paying Four Seasons prices. Based on this stay, I would have a difficult time recommending it over other luxury brands that offer a comparable—or even better—experience for significantly less money.
Stayed here for a bachelorette pool day and overnight stay. Some parts of the experience were great and other very lack-luster for the level of service one would expect for a the hotel calibur of the Four Seasons. The rooms were beautiful (however I do find it incredibly strange that the hotel offers no rooms with 2 queen beds). Room service was prompt when ordered. The staff brought up all out bags from the cars as we checked in early for the pool. Spa was beautiful. My main complaint is with the pool. Drink orders taking in excess of 45 min to get a cold brew coffee and asking 2 times about an update. It was breezy this past Saturday and un-bussed trash had blown into the pool. We asked staff if there was a way to get a skimmer for the trash and they politely told us that they didn't have a way to do that without submitting a maintenance request. Hell, I would have done it if they had a skimmer net and considered using a child's toy that was nearby. TLDR; 5/5 rooms, room service, spa. 1/5 pool; too slow service, trash in pool.
The hotel itself was nice, and the staff was very friendly throughout our stay. They were especially great with our toddler, setting up a small tent in our room and providing a crib, which was a thoughtful touch that we appreciated.
That said, there were several issues that made the experience fall short of what I expect from the Four Seasons. One of the biggest inconveniences was the lack of a usable refrigerator in the room. Traveling with a toddler, we needed a place to store milk. The room only had a refrigerated minibar, and removing any of the items would have resulted in charges. As a result, I had to go downstairs every morning to get milk. In hindsight, I should have realized this from the room description, but I still found it surprisingly inconvenient for a luxury hotel.
Cleanliness was also below expectations. We found hairs in the shower, the mirrors and glass surfaces were noticeably smudged, and trays with old room-service food often sat outside guest rooms for extended periods.
Our room was not ready when we arrived around 2:40 p.m., which was understandable since check-in wasn't until 3:00 p.m. However, we were told we would be contacted as soon as the room was ready. After waiting about 40 minutes without hearing anything, I checked again and was informed that the room had actually been ready since 3:00 p.m. They had simply forgotten to notify us.
The most disappointing part of the stay was the pool situation. We specifically chose this hotel over an Airbnb because we wanted to use the pool with our toddler. When I went down to swim with my son, I was told that the pool had been rented out for a private wedding event and hotel guests were not permitted to use it. Being denied access to a major amenity that factored heavily into our booking decision was extremely frustrating. The staff member who asked us to leave said they would look into some form of compensation, but we never heard anything further.
Overall, the hotel has many positive qualities, particularly the friendliness of the staff, but the combination of cleanliness issues, communication failures, lack of in-room refrigeration, and losing access to the pool made the experience feel far below five-star standards. Given the premium price, I expected much more from Four Seasons.
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Amanda Gosselin
Jun 12, 2026
This was our 11th Four Seasons property across four continents, and somehow Four Seasons Denver still exceeded our expectations.
From the moment we arrived, the service was exceptional across the board. A special thank you to the incredibly friendly woman from the Big Island at the front desk who made us feel genuinely welcomed, and to the pool manager from Shrewsbury, MA who helped make the experience so memorable. I’m sorry I didn’t take down your names but you both set the tone for an incredible experience.
The pool experience at Four Seasons is always next level, and Denver was no exception. The attention to detail, attentiveness from the staff, and overall atmosphere made it one of the highlights of our stay.
We also love the convenience of being able to text the staff whenever we needed something. It made everything feel seamless and effortless throughout the trip.
This morning we enjoyed an incredible room service breakfast, which ended up being the perfect, relaxing finale to a busy Colorado getaway. Thoughtful service, beautiful property, and a team that truly understands hospitality. We absolutely look forward to returning.
