Best Western Denver East

Reviews

• MW

  Mimi Woosley

  2 days ago
  1.0
  This was honestly one of the worst hotel experiences I’ve had. After driving 8 hours and being exhausted from a long day, all I wanted to do was check in, get to my room, and rest. Instead, I was met with horrible and extremely unprofessional customer service. The woman working the front desk, Melissa, was giggling throughout the entire check-in process, which was uncomfortable and honestly just weird and unprofessional. I’m checking into a hotel, not interrupting a conversation between friends. At the very least, I expect the person working the front desk to act professionally and make guests feel welcome. It somehow got worse when I got to my room. The FIRST thing I saw was trash on the floor. Then I noticed someone’s plate of food still sitting on the dresser, and BOTH beds were unmade. The room clearly had not been cleaned whatsoever. I genuinely don’t understand how a room in that condition was even considered ready for another guest. When I went back downstairs to tell Melissa, instead of simply apologizing and fixing the situation, she became rude and started speaking to me with a disrespectful tone. She then tried blaming the manager, which made absolutely no sense to me. Regardless of whose mistake it was, YOU are the person at the front desk who checked me into a filthy room. Arguing with me and passing blame instead of apologizing only made the situation worse. Thankfully, I was given another room, but that does not make the experience acceptable. Giving someone a clean room should be the bare minimum at a hotel, not something I should be thankful for after being sent to a room with someone else’s trash, food, and unmade beds. The lack of professionalism and basic customer service was ridiculous. Management seriously needs to address how the front desk handles guests because Melissa’s attitude and behavior were completely unacceptable. I would not recommend staying here based on the service I received.
• AA

  Allese

  Aug 10, 2026
  1.0
  The room was poorly laid out. Overall the room looked just clean enough and we were exhausted. The couch was Ill placed, spotted & dirty. After the 1 night, I am bitten up from head to toe. I suppose its my fault for even trying this hotel, however my usual room by DIA was unavailable. I will never do this again. If I could leave 0 stars I would. I called to ask if anything could be done to rectify this or... whatever! But the person answering (points for a real person answering an actual phone!) was very disinterested. Obviously I wont be back. But be careful. I have multiple pictures of the bites that I will try to add.
• VG

  V G

  Jul 23, 2026
  1.0
  If you want to stay at a hotel with smelly carpet, this is it. The carpet in my room smelled like stinky feet. 🤢 The only thing that gets a 5 star here are the front desk staff; great customer service. Best Western please wash your carpet. 🤮
• AG

  Abbie Gonzalez

  Jul 22, 2026
  1.0
  Booked this hotel, reviews were okay more of a convenience. Expecting to check in as soon as we got into Denver, it’s 3:40 pm I got here since 1pm they said check in was at 3pm 40 minutes later and the room is still not ready, I’ve been traveling 15 hours straight with no sleep. Never had I had this problem before, either the cleaning crew is slow and behind or the hotel is a mess when it comes to reservations. Now I can’t cancel because I won’t get the refund for a few days. Receptionist was no help either, she looked more annoyed than anything. Won’t ever make the mistake of booking here again. I was just one of the 4 people checking in with the same problem, so unless you want to check in until night do not bother.
• KB

  kathleen bustam

  Jul 16, 2026
  2.0
  The hotel itself is ok not that fancy but I have been ti worst. What makes it get a low rating from me is the fact that they changed their mind suddenly without notice leaving people without a room. This didn’t only happen one time, but it happened twice. We were dumb enough to give them a second chance.. my daughter recently lost her husband very young and unfortunately to suicide everything that she owns is in probate. We’re trying to get her up and going however it has prevent to be very difficult. I’ve paid over the phone with my credit card two times as I am out of town this week suddenly they weren’t allowed to take a credit authorization from me, turning her away and leaving her outside in the heat with her service animal they couldn’t give her a warning or anything. They suddenly said no we can’t take this anymore. Only if you were a business and again they’ve taken it before from me. This happens once before and we thought it was just a miscommunication especially since they took it this time without any problems, but now again here we are again my daughter is out in the heat with her service dog. No explanation just that they don’t do this anymore because it’s not a business. The only thing I can do is say that they’re being very judgmental and discriminatory against her due to the fact that she’s in a hotel. Really there’s no other answer considering that this was OK before never loud never got a complaint. Keep to herself just working hard to try to get back on her feet again only to be mistreated by these employees.

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