Holiday Inn Express & Suites Denver South - Castle Rock by IHG

Reviews

• JU

  Judy Unruh

  2 days ago
  4.0
  This hotel was described as "unpretentious", and that's about right. We stayed in an accessible room because of my husband's hip surgery. We were surprised that because the room was accessible, we had to choose between having a fridge or a microwave in our room. Ice had to be fetched from the second floor except when the breakfast room was open. On the last day of our 3-day stay we discovered our door didn't lock. (Other than the dead bolt). I'm not removing a star for that little detail. I would expect that now the front desk knows, the lock will be fixed quickly. Our room was clean, which makes up for other inconveniences, in my opinion.
• RS

  Rochelle Schwab

  Jun 21, 2026
  1.0
  This hotel is charging $35 for early check in. Arrived at 10 minutes to 3pm and they wanted $35. I and 10 other guests said no to the fee and we all waited until check in time.. 3pm. its now past check in time and my room is not ready. I don't see the hotel offering me a discount when they're not honoring their posted check in time, but they sure don't mind taking more money.
• AJ

  Alyssa Jey

  Jun 14, 2026
  1.0
  Susan was extremely rude to me. I stayed 60+ days for a business trip and everything was great except my interaction with her. That night I had just drove an hour in pouring rain from attending my grandmas funeral. It was about 10pm and my key card was not working so I walked around the building. The front door was locked and Susan spoke over the loud speaker and said “What do you want?” Feeling unwelcome I showed my key card. She said “Well then scan it” and motioned excessively. I tried to scan and told her my key card wasn’t working. She huffed loudly, shrugged her shoulders, and rolled her eyes. She let me in and I went up to ask her for a new key card. She asked me how long I was staying. It was Wednesday the 20th and I told her I was leaving Saturday the 23rd. The next evening I returned late and was not surprised when my key card was not working again. I had to walk around the building again late at night, which can be a safety hazard traveling solo as a young female. I did nothing to warrant receiving that kind of service.
• SW

  Sean Walmsley

  Jun 3, 2026
  1.0
  Stay away from this hotel and their incompetent Manager and front desk staff! They will take your money, turn you away, then lie through their teeth as you try to get a refund for your reservation. Their front desk manager is utterly unpleasant, unprofessional, and unhinged. She yelled at me for 5 mins as I (calmly) tried to work with her regarding a reservation they canceled on me in the middle of the night, then angrily hung up. Backstory: I booked a room at this location last minute and paid through Bookings.com. When I arrived, I was informed that the hotel had no rooms available and my reservation was cancelled. Since I paid through Bookings.com though they couldn't give me a refund and I had to contact bookings.com to get a refund. Multiple other guests were dealing with the same issue of having a reservation, but not actually having a room available for them seemingly because they overbooked due to a conference. I had to find a different hotel late at night after a long day of travel. I would not recommend staying here as they do not appear to respect reservations. When I attempted to get a refund, this Holiday Inn location lied to Bookings.com and told them my stay was not interrupted and thus I could not get a refund. The front desk here seems to be either completely incompetent or dishonest. After multiple days of attempting to contact someone at the hotel that could discuss this with me, I finally received a call back from the hotels front desk Manager. She continued to lie and claim that I was a no show, stating that she was there when I arrived (she was not) and that she held my room until 3am assuming I was simply trying to get a refund since I didn't make it in time. This would make no sense as I very much have a record of booking another hotel immediately following getting turned away 10 miles down the road. It is still unclear if this was the result of incompetence (which they have clearly displayed) or malice.
• JW

  Jennifer Wurtz

  May 18, 2026
  1.0
  My family stayed here...rooms weren't clean and price was high