Best Western Plus Castle Rock

Reviews

• BM

  Brent Van Meter

  1 day ago
  1.0
  Tried to cancel my reservation but was too late according to their policy which is 4pm the day before scheduled arrival. The policy is clearly stated on their website. My call was at 5:30 pm the day before arrival. I calleed the hotel and explained to the clerk, thay because of extreme heat we were unable to travel and would not be able to keep our reservation. I was hoping for some consideration since we were rewards members and were close to their time, but got none. So be aware of the early cancellation requirement with no tolorence. They also have continued to send me emails and texts welcoming me to the hotel and hoping to enjoy my stay which has been anoying.
• JM

  Jeremy Moore

  Jun 22, 2026
  2.0
  Three day stay. Nice clean rooms for the price. Good location. Tried to check in an hour early. Hotel was empty with about eight cars in the parking lot. Told us it would be $35 charge to check us in early. $35 for 1 hour X 24 hours $840……said no thanks and came back at the regular check in time. Nice hotel, good location. Will never get another penny from us for attempting to charge a $35 fee for an hour early check in.
• PM

  Patsy Moody

  Jun 17, 2026
  5.0
  Great place to stay
• LS

  Lauren Stahmer

  Jun 7, 2026
  2.0
  I have attempted to speak to the front desk 3 times - first time I called I was put on hold and then hung up on, I have tried calling back twice/left VM and cannot get anyone to call me back. I just need someone to check Lost and Found.
• LW

  Laura Weaver

  May 26, 2026
  1.0
  I was looking for a pet friendly hotel to stay at with my family and our dogs as we travel to Texas for a move and was recommended this location. I wasn’t sure how far we’d get so hadn’t booked anything in advance, which turned out to be no problem over the phone. I was told they had availability and accepted pets. We were exhausted and hungry/tired after 12 hours in the car and when I came into the hotel, the front desk person began helping me. Whatever happened between when I handed her my credit card and license and her typing into the computer completely changed her demeanor with me. She acted as if I was a criminal and stopped making eye contact with me, she told me that my card declined which turned out to be a lie and then wouldn’t accept any other cards from me, turning us away. I asked questions because it seemed like I was the problem and I hadn’t done anything. I’ve never had a billing or service issue with a hotel in the past, or any problem at all for that matter. I’ve always been a good guest and I’ve never even been to Colorado before! She refused to answer any of my questions and told me that if I had any questions to call the manager. I did and left a voicemail but I’ve still received no answers as to why this person discriminated against me. A family of four just looking for a safe place to sleep on a huge life changing event, and I was met with embarrassment and suspicion when I had to go back out to the car and tell my kids we couldn’t stay there. We ended up at a days inn, which actually turned out to be really welcoming for what it was. Thanks Best Western, for making a stressful part of our trip even worse. Won’t be back again after this experience.

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