Holiday Inn Express & Suites Woodland Hills by IHG

Reviews

• HL

  Harrison Liu

  5 days ago
  2.0
  我住過非常多holiday inn express這是我看過最爛的，房間狹小有霉味，設備老舊，空間規劃也很不合理，停車還要額外12元
• PM

  Paul McMahon

  Sep 28, 2026
  3.0
  Its located near freeway so its convenient. But needs a re-fresh pretty badly. The a/c unit was loud and worked intermittently. Staff very nice, and you can't go wrong with the HIE free breakfast. Some local colorful folks wandering the parking area smoking...
• EG

  E Gil

  Sep 20, 2026
  1.0
  1. First night the remote didn’t work with tv on/off volume. The front desk guy brought a new remote still didn’t work. Spent two days like that. 2. First night laying in bed started getting huge bite marks from something didn’t get pictures of those but on the second night I did. The rooms are big but paint scraped of huge water damage on the ceiling the blinds don’t work at all we had to roll them there’s no string or anything to roll them up. 3 the hallway has a very bad smell there’s no kitchenette so I don’t get why. 4. Parking, there’s a $12 fee per day if there’s space if not you can park in the Wendy’s parking oh you still gotta pay $12 per day. Not worth the price for how bad it is. Should change it to Super8 motel.
• JJ

  Jo Jojo

  Sep 19, 2026
  1.0
  I’m very disappointed with my experience during my 2-night stay at this hotel. I booked through Expedia.com and, as a loyal One Key member, I specifically requested a disability-accessible room on the first floor because I have difficulty walking long distances and cannot use stairs if there is no elevator. I also checked in late. When I arrived, the front desk attendant was not there, so I waited a few minutes. When he (Jeff) finally came, he was not very welcoming or courteous. It was difficult to understand him, and he spoke as though he did not want to be there. I was given a room on the second floor. Thankfully, there was an elevator, but I was given the very last room at the end of the hallway. The attendant saw that I was using a cane and having difficulty walking, yet I still had to walk a very long distance to get to my room. I have had spine surgery, have foot drop, and have a heart condition that makes it difficult for me to breathe when walking. I called the front desk and explained that I needed a room closer to the elevator. Instead of being understanding, he was rude and repeatedly told me that I had booked a standard room. I explained that while I did book a standard room, I had specifically requested a disability-accessible room. He told me that he could move me, but I would have to pay more. He even sarcastically suggested that I could get a suite if I wanted one, but, of course, I would have to pay more. My point was simple: I never expected a standard room to automatically be at the very end of the hallway, especially after I had specifically communicated my accessibility needs. I ended up staying in the room because I did not want to pay extra just to accommodate a disability I had already disclosed. The room itself was clean, which I appreciated. The breakfast was also good, and the staff working in the dining area were friendly. Unfortunately, the problems continued. The following morning, the knob in the bathtub/shower was loose, and I had difficulty operating it. I was running late for an appointment and forgot to report it. When I returned to the hotel later that evening, I took a shower and realized afterward that I could no longer turn the water off. I called the front desk, and thankfully, the female staff member (Pre) who answered was much more helpful. She tried to turn it off but couldn’t. Since maintenance was no longer there, she offered to move me to another room. I appreciated her effort, and I was eventually given a disability-accessible room closer to the elevator. However, the new room came with another problem: the bed was extremely soft and sunken in the middle, which caused significant discomfort to my back and body. As I write this around 3 AM, I still cannot sleep because I feel like something is biting me and I have been extremely itchy, requiring me to scratch throughout the night. Overall, this was a very disappointing experience, especially considering that I clearly communicated my accessibility needs when I booked the hotel. I appreciate the cleanliness of the property, the good breakfast, and the friendly staff in the dining area and the second-shift front desk staff who eventually helped me. However, the way my accessibility request was handled at check-in and the problems I experienced with the rooms made my 2-night stay very uncomfortable. Unfortunately, based on this experience, I would not recommend this hotel.
• MF

  Mike Frampton

  Sep 14, 2026
  5.0
  Nice hotel. Very friendly staff and clean rooms. Lots of places close.

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