Best Western Rose Garden Inn

Reviews

• NN

  nia

  4 days ago
  1.0
  My mom and I recently stayed at Best Western Rose Garden Inn and had an extremely frustrating experience with check-in and customer service. When we arrived, we gave the front desk our first and last name for the reservation, but the system had cut off part of the last name, making it difficult for the employee to locate it. Once she finally found the reservation, she told us it was “only reserved” and claimed no payment had been made. However, we had already paid the full amount over a month earlier directly through the Best Western website. We showed her the receipt confirming payment, and the balance clearly showed $0 owed. Instead of resolving the issue, she repeatedly told us she “didn’t know why” the system showed no payment and refused to check us in. At first, she said we needed a bank statement, but later admitted that even with a bank statement she still would not allow us to check in without a card authorization. This made the situation even more confusing and frustrating, especially since the issue was clearly caused by a problem with their system, not by us. We also attempted to use two separate cards with more than enough funds available, and both were declined by their system. Throughout the entire interaction, the employee showed very little concern or willingness to help. Rather than trying to resolve the problem professionally, she made the process more difficult and responded with attitude during an already stressful situation. To make matters worse, she would not allow us to speak to a manager and would not even ask the manager questions on our behalf to help make the situation easier or find a solution. Overall, the customer service was extremely disappointing, and the system problems were handled very poorly. Guests should not be treated this way over errors that are completely outside of their control.
• LW

  L Wilson

  Apr 21, 2026
  4.0
  stayed 2 nights with family. The location was perfect for us because we were there to attend my aunt's funeral across the street. Rooms were very clean and quiet. The employees were helpful and nice.
• MS

  Matthew Sanchez

  Apr 5, 2026
  5.0
  Took a roadtrip up north and did a one-night stay here for easy access to Carmel by the Sea and Santa Cruz. No complaints, it is a very nice hotel.
• CH

  Carla Hawks

  Mar 25, 2026
  4.0
  Very clean but pillows no bueno.
• DC

  David C

  Mar 18, 2026
  5.0
  Remodelled rooms have light colored walls and new tiles.

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