Holiday Inn Express Walnut Creek by IHG

Reviews

• CA

  Carolina Anguiano

  Aug 15, 2026
  4.0
  Tener q pagar 15 dólares por el estacionamiento es un robo, debería ser gratuito
• HH

  Henry

  Aug 7, 2026
  5.0
  My experience at the Holiday Inn Express for the 6th of August check in was a little slow there were too many people in line waiting to be checked in and there was only one attendant. But it was okay I have no complaints I understand the situation considering my stay at the hotel was very peaceful very quiet I've always enjoyed my stay at the Holiday Inn Express in Walnut Creek the environment is Pleasant the staff is always positive I enjoy the coffee in the morning and in the evening the breakfast is always delicious the hot tub in the pool is always available the room was excellent very thankful that the AC was working lol! So once again thank you for your time and understanding
• KH

  Keidra Hudson

  Aug 5, 2026
  2.0
  The front desk staff Sonia was very rude and professional. She an older hispanic, lady very unfriendly body language nasty. When I arrived for check I greeted her with an hello and advise her I was her checking for a resvation (2) I made online. There was no greeting in return and she acted as if she didnt under what whith a smirk on her face. I began to pull up the reservation online. She refused to look at it. She then wanted to take all my information over again that previously put in online. I let her know that i did all of this and paid for parking in advance to reserve the room she ignore me she then took out a notepad asked for my debit card and wrote down my card number. She then wanted to know what my car looked like for what im not sure she didn't let me there was a deposit I asked about the extra charge to card she then gave me attitude she never even told me my total she just said pay here. I mentioned to her she had forgotten to give me a receipt and she told me they don't give out receipts until you check out. I wasn't charged when, in fact, I got a notification that I was charged. I checked out thank god I got a different host he was very nice friendly he explained to me the process of the receipt. I explained to him how unpleasant sonia she was and how she made me feel uncomfortable I think she might have
• DL

  Dennissess Morales Laboy

  Aug 2, 2026
  1.0
  Bad customer service and they don’t care they will charge you for everything and don’t care about there customers. Don’t stay there
• JL

  josh L

  Jul 10, 2026
  4.0
  Good hotel for the area. Rooms and bathroom were nice and clean. Room prices were very reasonable, but they do charge for parking underground. Free continental breakfast included. WiFi is the absolute worst here though and had to use my phone hotspot. I’m hoping they upgrade that soon.