Best Western at Ventura Pier

Reviews

• LT

  Lucy Tate

  5 days ago
  5.0
  Great staff at check in and check out. Our room was nice and clean. We were able to see the fireworks from the balcony. The breakfast was really good, too. We'll be back! 👍
• JB

  James Bray

  Jun 19, 2026
  3.0
  Good stay here but not great. Seems to have a lot of workers staying here. No microwave ovens in the room. Don't let the HoJo's turquoise color throw you off. It was intentionally painted that color. Updated rooms and exterior but if you arrive late parking can be an issue. The name "At the pier" is a misnomer as you have to cross the railroad tracks and walk a ways to get to the Ventura Pier. No real views. Comfy beds and pillows!
• NL

  Najah Lauren

  Jun 18, 2026
  2.0
  Cleanliness really leaves something to be desired. My room had a mildewy smell that would only go away after I aired the room out for 6 hours. There was a thin layer of sand on the floor I could feel when I walked barefoot, and the armchair was absolutely caked in sand. There's no chance that chair was cleaned before I came which makes me wary of everything else. I checked out early and moved to Amanzi down the street, same price point with an actually clean room
• MC

  M L Callahan

  Jun 7, 2026
  1.0
  Not happy about this place. Rooms open to the parking lot. Doesn't feel safe. I am updating this review because it was incomplete. We ended up leaving an hour after check in because, upon entering the room, there were spiders (like a a bunch), dirty foot prints on the wall (clearly children had stayed in the room and the cleaning staff failed to wipe the walls), the towels were icky and stained, the bed pillows had stains on them and there was a clear scent of urine emanating from the closet. I'm not sure what in the world happened here but, I went to the front desk where there customer service person was incredibly rude and behaved as though they had "noooooo ability to do anythinggggggggg" if they couldn't just switch our room. They ultimately refunded us so, there's that but, honestly I wouldn't even have written a review except for how awful the front desk staff person responded. It was as though we were bothering her because the room was in such a state. I would absolutely NEVER go here again.
• MG

  matthew gullett

  Jun 6, 2026
  1.0
  DO NOT STAY HERE- GM IS OUT OF CONTROL I checked into this best western with my buddy for a golf trip. Everything was normal and we get in our room. Room is also totally fine- it’s a Best Western so no frills but you know what you’re getting. We had a great first night and are getting ready for our round of golf in the morning when I get a call from Carlos the general manager (must also be the owner..). He leaves me a voice message that says I no-showed for the first night of the reservation and asking if I will be showing up that night. He also lets me know I have been charged for the first night. Confused as I’m already in my room, I call him back figuring this will be a quick misunderstanding. When he answers, he informs me I somehow had 2 reservations made and no showed to the second. He said he was going to investigate, but his tone was off and it sounded like he was a cop investigating a crime, not figuring out how a weird error happened. I’m bewildered since I only had one confirmation and the employee who checked me in also only checked me in for one room the day before. Something wasn’t sitting right from our conversation on the phone so I cruised downstairs to figure it out in person. This is when stuff gets wild. I let Carlos know who I am and that we just spoke and ask him to explain what is going on. He immediately escalates the situation to 100 and says loudly that it’s only been 2 minutes and how could he have finished his investigations. I say that I’m concerned because he’s indicated I’m being charged for this error/ no show. As I talk I continue to get cut off by Carlos (as he accuses me of cutting him off) and he begins pointing to the cameras shouting that this is all on camera and I am changing his words and he never said I’ll be charged. I pull up the transcripts of his voicemail and he finally says, well yeah I am charging you. Carlos continues in a belligerent manner for another minute before I leave and tell him I’m just going to call corporate and take care of it. When I call the corporate number, the service person who answers the phone also tells me she only sees one reservation under my name. For 5 minutes I have the conversation I assumed I’d have with Carlos about the situation and after she calls down to him, the error reservation is cleared up. At this point I’ve looked at my credit card statement and see he had already fully charged the second error reservation. Before I head to golf I went into the lobby with my friend to get water bottles refilled (need witnesses to interact with him at this point). As we’re leaving (with no water since they don’t put any out), Carlos re-engages with me for what appears to be a quick conversation to tell me he has taken the he charge off and hand me a receipt he printed out for some reason. Before I can even give a curt thank you he goes on ANOTHER tirade about how this wasn’t his fault, he didn’t get a chance to investigate, and on and on. My friend who stays in Best Westerns often couldn’t believe how off the rails this interaction was either. I HIGHLY ENCOURAGE you to type in his name to review searches. I’m not sure what changed in this man’s life, but 10 years ago his reviews were glowing and in the last 2 years he seems to be on a mission to ruin people’s stay. There are better options, save yourself from this man!

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