Holiday Inn Express & Suites Ukiah by IHG

Reviews

• BB

  Benjamin Bowman

  Sep 29, 2026
  5.0
  Very comfortable hotel with easy parking. Close to the highway and many restaurants and stores. A nice place to stay before driving up north.
• MM

  Mommy_of_two

  Sep 9, 2026
  4.0
  The hotel was nice and clean. And we were treated with chocolates on our first day. That was a sweet surprise for the kids. We enjoyed the complimentary breakfast. My husband used the business center area to work. I liked the rooms were spacious.
• AP

  Anna Perez

  Sep 5, 2026
  5.0
  Best Holiday inn i have stayed at so far in Ca.
• EK

  Enes KIRLI

  Aug 27, 2026
  1.0
  We stayed for one night as two families in August 2026. Our room had a strong musty, damp smell, as though it had not been aired out for some time. It was unpleasant but not unbearable. The bathroom ventilation fan was also not working. The other family’s room, however, had an unacceptable sewage-like odor. The hotel only changed their room after they repeatedly insisted. The staff handled the situation very poorly and were somewhat rude. We did not expect this from a hotel belonging to such a large group.
• HK

  Hacer KIRLI

  Aug 20, 2026
  1.0
  Terrible Experience, Severe Odor, and Extremely Dishonest Management Our stay at the Holiday Inn Express Ukiah (August 17–18, 2026) was completely ruined by unlivable conditions and shocking management dishonesty. Upon arrival, our room had an unbearable, foul odor. The evening staff acknowledged this and sprayed the ventilation system to mask it. Instead of being provided an equivalent room, we were downgraded to a smaller one with only a minimal discount. Furthermore, despite there being 5 of us, we were crammed into a 4-bed layout. Even though I am 6 months pregnant and urgently needed proper rest, I was forced to share a single bed with two others. The next morning, we were shocked to see the hotel manager. He was actually the person who had been standing right next to us the previous night, witnessing the entire ordeal. When the staff went into the back office to speak with him, he hid his identity even though he was looking right at us. The next day, he first pretended not to remember us at all. When we pointed out that he was clearly there and it was impossible for him to forget, he claimed he was at the hotel but "not on duty." Then, he suddenly claimed he did remember us and falsely accused us of threatening an employee with the police. This is an absolute lie. When we demanded to check the security cameras to prove our innocence, he refused. Avoid this hotel if you expect basic cleanliness, honesty, and respect from management.

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