Staybridge Suites Temecula - Wine Country by IHG

Reviews

• MC

  Michael Carroll

  Jul 17, 2026
  4.0
  We've been coming here for a few years periodically, it's quite nice and there is a place for your dogs to go to the bathroom around back. The staff has always been super helpful and friendly and the breakfasts in the morning are well served. The one issue is at rush hours during the day the traffic backs up from the highway and make getting in and out very difficult. This isn't their fault necessarily but do be aware of it. Still, all that aside I feel comfortable recommending them to anyone that needs a room or Suite for a few days
• MS

  Marge Schowen

  Jul 13, 2026
  4.0
  Rooms were nice, breakfast good. Only problem was rooms were to be ready by 3pm as had people there for wedding on room block. Some of us got there at 4pm and had to wait for our rooms. I feel since they knew couple months ago about room block for wedding guests, rooms cleaned should of been set aside for wedding guests. I booked our room months ago. We were not happy.
• KC

  Kassandra Cahilog

  Jun 20, 2026
  1.0
  Very disappointed with our experience at Staybridge Suites Temecula. We were incorrectly charged $453 after our stay. When we first called, we were told it was a mistake and that the charge would be removed and refunded. We appreciated the acknowledgment and expected the issue to be resolved promptly. Unfortunately, it has now been two weeks, and despite multiple phone calls and follow-ups, we still have not received the refund. Each time we call, we are given vague responses and no clear timeline for resolution. We should not have to spend this much time chasing a refund for a charge that the hotel itself admitted was an error. Because the issue remains unresolved, we were left with no choice but to dispute the charge with our credit card company. Mistakes can happen, but the lack of urgency, communication, and follow-through is unacceptable. We expected much better customer service from Staybridge Suites Temecula and hope management takes responsibility and improves how these situations are handled.
• IG

  Irvin G

  Jun 16, 2026
  1.0
  0 ★ — Discrimination, Harassment, and Zero Empathy from Staff I have stayed at this property twice this year — first for nearly a month in February after a slab leak forced my family out of our home, and again just this past week. Our February stay was largely positive, which is why we returned. That goodwill was completely destroyed during our second visit. Incident 1 — Treated like a trespasser in my own temporary home. During a difficult night, I stepped into the emergency stairwell to decompress. A female staff member, dressed in all black and without visible hotel identification, approached me in an aggressive, accusatory manner. She refused to accept that I was a registered guest despite my having stayed at this property for nearly a month total this year. She demanded I prove where my room was and forced me to wake up my partner and children in the middle of the night to verify my stay. I am a paying guest. The assumption made about me — with no basis other than her own judgment — was humiliating and discriminatory. Incident 2 — Room reassigned without proper notice, then staff entered without consent. The following morning, we received a call stating our room was being given away, with no meaningful advance notice. Later that day, a male staff member entered our room without knocking, nearly walking in on my partner in a state of undress. He showed no remorse and continued to pressure us to leave immediately. Our February experience showed this property has genuine potential. But what my family experienced this week — the profiling, the aggressive confrontation, the invasion of privacy, and the complete absence of empathy during an already stressful time — is something no paying guest should ever experience. I will be filing a formal complaint with IHG corporate. I would not return, and I cannot recommend this property to others.
• VT

  Vicki Tachias

  Jun 15, 2026
  5.0
  My husband and I make occasional overnight trips to Temecula. To be honest, we have stayed at a different hotel. Recently we discovered your StayBridge Hotel and loved it! The hotel itself is clean and modern. The rooms are beautiful - separate bedroom and living area with a semi-full kitchen, the water pressure in the shower was strong - these are little things that we notice and appreciate. The staff was friendly and helpful. The breakfast was a good one and Huberth the manager made sure everything ran smoothly. We took time to talk to him and compliment him on a great hotel stay. He was very nice to talk to. We will definitely be coming back!!

Frequently Asked Questions About Staybridge Suites Temecula - Wine Country by IHG