Holiday Inn Express San Francisco-Airport North by IHG

Reviews

• KH

  Kim Haddock

  3 days ago
  2.0
  I reserved a whirlpool suite and when I tried to confirm that I actually had a whirlpool suite the front desk girl told me she couldn’t help me. She had no knowledge and she was busy. That was a red flag Oh my God, the hotel front desk staff was not friendly at all. I would not recommend this hotel. I think it is way overpriced and the service was terrible.
• JM

  Jim Mccole

  Sep 27, 2026
  5.0
  Very close to airport. Also easy access to highway 101. They have an airport shuttle, didn’t have to use but appears to run regularly. Hotel is quiet for being so close to airport Would stay again
• AM

  Anthony Je'Tawn McAnelly

  Sep 23, 2026
  3.0
  Comferrable room. But dated. Don't stay here if you think your IHG status is going to get you anything. Denied late check out and when i asked about my sundries gift they said i could only have a water. You'll get better service as an IHG rewards member at other hotels nearby. Definitely better hotels for$300 a night.
• KN

  Kara N

  Sep 16, 2026
  1.0
  $26.99 a day parking fee, $10.99 a day hospitality fee. Front desk did not recognize my diamond status when checking in. When I asked for my points they said they couldn't give them to me, so I had to call the rewards number to get my amenity points. Rooms are dated with 20 year old TVs and rusted fixtures in the bathroom. Mini fridge only worked on high and froze my food, otherwise it shut off and was warm. My room had a view of a garbage dump that ran loud heavy equipment all day. No restaurants within walking distance. Hot tub was nice. Bed and pillows were comfortable. Overall felt safe but not worth the price. Welcome to SF. High prices and lower standards.
• SH

  s4 hostmaster

  Sep 8, 2026
  1.0
  Just to add my 0.02 on surprise charges. This place will nickel and dime you to death even worse than a casino: $27 for parking, $12 a day for a resort fee, and an unadvertised $150 "early checkout fee." I left early because I am on supplemental oxygen and am in heart failure. My room was far away from my car and there were only 2 accessible parking spaces. God forbid you leave the property because you will never find a spot again. They could (or would) not accommodate me with another room saying they were fully booked and, telling me "the manager" would follow up with me. (They lied. They didnt have a manager and it took a week for an "interim manager" to respond. ) I got hit with the $150 fee. The management: "Desai Hospitality Group LLC managed by Meridian Hospitality Management" are merciless cheapskates who offered to knock half of that off. I have spent $50 in certified postage complaining to IHG customer relations and to the property and that is downright insulting. As for the location, I would 1) only stay here if you have business at the AIRPORT. It is not close to San Francisco or public transportation and the parking situation is terrible. theres nothing nearby but awful chain restaurants. 2) I normally only book direct through IHG but in this case I strongly recommend you go through a travel site where you can save $20-$40 a night and get back some of the money they will try to swindle you out of. Most of those sites have a "non refundable" kind of situation but when this property will penalize you for checking out early for whatever reason, no matter how substantiated or reasonable, you may as well just go with a third party booking site. I gave the property an opportunity to resolve this and said I would take my 20k annual hotel spend elsewhere over this charge. I mean business. i have already withheld three stays from IHG since my stay here, and there will be many more stays IHG doesnt get my business for, including an upcoming 3 month trip to Europe.

Frequently Asked Questions About Holiday Inn Express San Francisco-Airport North by IHG