Best Western Plus Carriage Inn

Reviews

• BI

  belinda infante

  3 days ago
  5.0
  Stayed here for a week, the hotel was clean and very comfortable, staff was very nice , especially the guy that took us to Universal in hotel shuttle, our only problem was we did not rent a car so we were using uber, only wish we had transportation to other places .
• HM

  Harold Mac McCarthy

  4 days ago
  5.0
  Very nice staff. The rooms and the entire property was extremely well cleaned and maintained. I felt safe and comfortable. Truly, one of the nicest Best Western's I have ever been to. Definitely a 5 star stay with a 3 star price. I highly recommend staying here.
• NM

  Nastaran Mahfeli

  Jun 13, 2026
  1.0
  As soon as I checked in, I knew I had made a mistake. The moment I walked into my room, I had to turn around and head straight back to the front desk. The room smelled strongly of marijuana, and unfortunately, so did the elevator and other common areas. I only stayed one night and ended up checking out early because I simply could not tolerate the conditions. Throughout the night, there were people arguing and fighting outside my room, making it nearly impossible to get any rest. The cleanliness was also unacceptable. I have photos of both the chair and the bed to document the condition of the room. The chair was so dirty that I refused to sit on it, and I barely felt comfortable sleeping in the bed. What made the experience even more frustrating was the lack of support from the staff, especially the manager. When I brought these concerns to his attention, he told me there was nothing he could do. He explained that they do not enforce their no-smoking policy because they simply charge guests after checkout if the room smells like cigarettes or marijuana. That response was shocking and completely unacceptable. I would not recommend this hotel to anyone. Between the strong odors, poor cleanliness, constant noise, and unhelpful management, this was one of the worst hotel experiences I have had.
• SB

  Stuart Bate

  Jun 7, 2026
  4.0
  My wife and I stayed here as our base to explore LA. The location made it cheaper than staying more central, but also allowed us to explore places in the valley while being easy to access the highways. The hotel itself was well maintained and the staff were helpful and friendly. The room and bed comfortable with our only complaint being that the carpet wasn’t particularly clean and we’d get dirty feet if we walked around barefoot. The noise from the road was noticable but bearable and not particularly bothersome. The onsite Denny’s was also useful for a quick breakfast or meal at any time of day. Overall it was a good value stay in a good, accessible location.
• MM

  MoeDaMouth

  Jun 4, 2026
  1.0
  Parking lot theft. June 4 2026 had an air compressor and tool box stolen from the back of my truck. I went to ask the front desk if they had a camera that covers the parking lot where I was and the first thing out of his mouth was "Yeah but I'm not gonna give it to you." That was a very strange first response. So I went back to the parking lot and noticed the 3 men all in diffrent spots walking around the parking lot on their phones. I came back to the office and let the front desk know and he got pretty defensive all of a sudden. So your cars aren't safe here and there is a chance that a theft there is not just a random chance situation.

Frequently Asked Questions About Best Western Plus Carriage Inn