Best Western Plus Carriage Inn

Reviews

• AK

  Adrian Kraus

  1 day ago
  3.0
  We were generally satisfied with the cleanliness of the hotel, but unfortunately not with the service at the front desk. During our stay, we repeatedly mentioned, both in person and in writing, that we were having several problems with the shower. The shower was not working properly, and the room also felt noticeably damp and humid. Unfortunately, our concerns were simply ignored and nothing was done to resolve the issues. We would have expected the front desk to at least take our concerns seriously and offer some kind of solution. While the cleanliness was perfectly fine, the lack of response and customer service was very disappointing.
• MV

  Mao Vang

  5 days ago
  1.0
  I highly discourage booking at this location. Despite completing early check-in for a King suite, my room was still not ready two hours after standard check-in time. I was told it would be another hour. Fortunately, they canceled my reservation and refunded me, but I will definitely not be returning.
• AR

  Angelica Roquemore

  Aug 14, 2026
  1.0
  Location was a pretty reasonable. The rooms were so uncomfortable. We stayed there the night before my husband's neck disc replacement surgery and got no sleep. We tried to speak to someone that morning at about 530am and they told us to call after 8. My husband called this morning and Antonio the "manager" was SOOOOO RUDE! He told my husband that if we had called it in the middle of the night, they would have moved us to a different room, but upon checking in we were told that they were at max capacity and we had been put in the last ADA compliant room. When my husband mentioned to him that we were in an ADA compliant room as needed Antonio said to my husband" don't get started with all the ADA stuff. Fabian was the kind person who did get us checked in. This is and was a horrible Best Western experience.
• GV

  Grisel V

  Aug 7, 2026
  4.0
  I find amusing that another reviewer said outside looks a bit scary but the rooms are great, because it's true! Trust your gut and give it a try. The place is clean (except for the carpet... but we all know about hotel carpet - Wear shoes all the time), and tidy. The pool area is also very nice and clean, and they offer towels. There is a Dennys on premise but they don't have any promotions or discounts. Parking lot gets full early. There is one EV charger. Front desk people can be weird, clumsy and a tad inefficient (I'm being kind).
• JG

  James Gutbrod

  Aug 7, 2026
  1.0
  We had a terrible experience at the Best Western in Sherman Oaks, CA. Upon visiting our son in June we had booked a room for Monday, Wednesday and Thursday nights. Monday night we were late getting to bed and when I pulled down our covers I noticed a faded black smear on the bottom sheet, off to the side. I then noticed a faint black honeycombed print on the top sheet- it looked like a footprint. Since all our belongings were all over the second bed, and we were checking out early the next day, I decided I was too tired to deal with it and would stay put. The next morning when I noticed the same honeycombed print on the spread, I pulled back the sheets farther and was horrified to see a much darker and larger black honeycombed stain. These were clearly not footprints. It appeared to me to be black mold- perhaps a wet towel left on the bed caused this. I called the front desk and a woman, a man and the hotel security guard came and inspected the stains. They did not apologize or say much of anything. Upon checking out, they said no manager was available but they would call us that day. They never called. We went through Chase travel and cancelled our booking for W/Th nights. On Th afternoon, my son and I went to the hotel requesting to speak with the manager. When I asked why he hadn’t called. “Oh, I was supposed to call you?” After discussing for a few minutes he denied it was mold because they bleach the sheets. When we asked for a refund of our Mon nights stay and also the cancelled W/Th reservation…it got heated. He would only refund half of Monday’s and half of Wednesday. So we would still be paying for 2 full nights. It got more heated. He became rude and started gaslighting me - “it wasn’t mold, your reservation was nonrefundable, why didn’t you call us that first night so we could put you in another room? I wouldn’t have slept in that…”He insisted he couldn’t do more since we booked through Chase, but he would try and would call us. We never heard from him again. We were deeply disappointed as we have stayed in Best Western hotels all over the US and it has always been a positive experience. We won’t be booking with BW’s in the future and we strongly recommend not staying at this hotel in Sherman Oaks.

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