Holiday Inn Express at Monterey Bay by IHG

Reviews

• WM

  Walter M.

  Sep 22, 2026
  2.0
  This hotel is in a good location. That’s about as far as I can go with the positive review. The physical size of the room was MUCH smaller than the website has you believe. As for the room, the chairs had some tears. The bed itself was noisy and had a lot of creaking. In addition, the AC was not working. That could have been why the room itself had a musty, damp smell. Why was there hair on the bathroom shelf? Some of the staff were also unpleasant and didn’t seem friendly. It was not a good experience for me. Go Blue
• MH

  Megan Hazlewood

  Sep 19, 2026
  1.0
  This was one of the worst hotel experiences we’ve had. The overall quality was extremely poor, from the food to the room itself. The bed was uncomfortable, the walls were incredibly thin, and you could hear everything happening around you, making it very difficult to get any rest. What made the experience even more frustrating was the pricing. First responders who were working fires were charged $600 for a room that had been $189, with no notification that the price had been increased so dramatically. Taking advantage of people who are working long hours responding to an emergency is APPALLING. For nearly $600, you would expect a clean, comfortable, quiet room and a significantly better overall experience. Instead, the accommodations were poor, the food was disappointing, and the noise made it difficult to sleep. The price was completely out of proportion to the quality of the hotel and the experience we received. I would not recommend staying here, especially at that price. If you care about wildlife, people and nature DO NOT STAY HERE.
• EE

  Elisha

  Sep 17, 2026
  2.0
  Construction in the parking lot. I was told all rooms have tubs. I wanted a nice soak after a long drive. I walked all the way to my room, opened my luggage and nope a shower. I was too tired to pack up again and walk back to the lobby to ask for a new room. Today the noise started at 7am. We should get a discount for all this noise. Thankfully I am only here one more night.
• MJ

  Michael Jones

  Sep 5, 2026
  5.0
  ★★★★★ Outstanding stay and exceptional service! We had a wonderful experience at this hotel from start to finish. The property was clean, comfortable, and welcoming, and the service truly made the stay feel special. A huge thank-you to Dale and Shinla, who were the best help throughout our visit. They were friendly, professional, attentive, and went above and beyond to make sure we had everything we needed. Their positive attitude and willingness to help made a real difference. We would absolutely stay here again and highly recommend this hotel to anyone looking for great accommodations and outstanding customer service.
• CC

  ChrisPBlackburn

  Aug 31, 2026
  1.0
  This was, without question, the worst IHG hotel experience I have had, which is particularly disappointing as I have been a loyal IHG customer for decades. From the moment we entered the room, there were problems. The carpet was noticeably wet and the whole room had a strong musty, damp smell. One of the beds was also broken, which is simply unacceptable for a hotel room being sold as ready for guests. Privacy was another concern. The room was accessed directly from outside, yet the curtains did not close properly enough to give complete privacy. That left us feeling uncomfortable, particularly in the evening. Unfortunately, breakfast did nothing to improve matters. It was exceptionally poor, with what appeared to be very cheap, low-quality products throughout and some of the worst hotel coffee I can remember having. Holiday Inn Express breakfasts are never supposed to be luxury, but there should still be a reasonable standard, and this fell a long way below it. I stay in hotels regularly and have used IHG properties for many years, so I do not leave a review like this lightly. This property fell far below the standard I associate with the IHG brand. I would not stay here again and, based on our experience, I could not recommend it to anyone else either.

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