Best Western Santee Lodge

Reviews

• KK

  Kevin

  Aug 11, 2026
  5.0
  Got a super fair rate and was really happy with everything!
• LI

  Laurie Ibanez

  Jul 25, 2026
  3.0
  This is a good place to stay if you have pets with you. Because of that , the bedspread, sheets and pillows cases are plastic . The shower had poor water pressure in our room and also was tepid in temperature. The cleaning staff seemed elusive. This hotel does have a nice pool and hot tub as well as a Continental breakfast. The office staff is not very friendly, but they get the job done.
• MS

  Michael Schiesl

  Jul 18, 2026
  1.0
  Horrible experience. Do not stay here. The room smelled of smoke and one of the beds was actually broken. It was on such an angle that we couldn’t sleep on it.
• RM

  Roslyn MacNair

  Jul 8, 2026
  1.0
  This place is disgusting! We noticed a funky oder in the room as soon as we walked in. The bedspread was either stained, or dirty. Either way, that is disgusting, and nobody wants that! There was a dead, squished bug on one of the walls, and a spider in a web in the shower. There was a pool of condensation in their little refrigerator. The grounds at this place are just filthy! We didn't take advantage of the free breakfast. If they allow their rooms and grounds to be disgusting, I can just imagine the kitchen. We have stayed at better motel 6's.
• WB

  Wes B.

  Jun 22, 2026
  1.0
  We were very disappointed to say the least. Instead of Best Western, they should change the name to ( bad Western.) The room was nice and the beds are comfortable. I found the customer service to be way under par. The breakfast was completely awful, first thing in the morning the eggs and bacon were overcooked like they were used from the night before. I had to ask for plates while the lady caring for the breakfast area was sitting at a table on her cell phone. I found everyone's attitude to be completely blase, like they could care less about the customers. Both the juice machine and the waffle machine were out of order. And I didn't get the sense that this was a new situation. The pool is beautiful and very well cared for, but doesn't open up until after 10:00 and they kick you out right at 8:00. Those hours for someone on vacation is completely ridiculous. It is a great location and most people would find this place adequate for the price. But over $200 a night isn't exactly a steel. Next time we're going to the Hampton Inn! I decided to confront the manager regarding the unbelievable parking situation. Large construction vehicles with long trailers are parked helter skelter , not even within their parking spot , taking up several spots. He told me that the problem is because the parking is free. That did not make sense to me. I took it that he Meant, I shouldn't complain because it's free. That evening he came at exactly eight o'clock , which is extremely early for people that are on vacation. He barked out that everyone needs to get out of the pool immediately the pool is closed! I asked, why so early? He replied it's posed on the sign, time to get out! He was very intimidating. Ushering us out and locking the gate with a padlock. I didn't feel like I was on vacation. I felt like I was in prison. And he was my prison guard. I don't know who on earth would want to put up with this kind of treatment , but it's certainly not me. If I were you, avoid this place. You have been warmed.

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