Viceroy Santa Monica

Reviews

• LB

  Lida B

  Oct 8, 2026
  5.0
  We absolutely loved our stay at Viceroy! Amazing staff, delicious food, and a wonderful atmosphere. The location is fantastic, just steps away from the beach. The rooms were clean and well-maintained. We would definitely recommend this hotel and would be happy to come back soon! :)
• ST

  Shane Tjin

  Oct 5, 2026
  1.0
  I booked (and believed I had arranged multiple rooms for) a short stay in mid-October. The hotel confirmed only one reservation under my name and never answered a clear follow-up email asking them to check for bookings under family names or to add the additional rooms. I had to call and sit on hold to cancel because of that silence and the booking confusion. For a luxury property, basic reservation communication should not require a phone marathon. Extremely disappointing.
• KA

  Kelsey Anne

  Sep 25, 2026
  4.0
  It’s a fine hotel. Decent location, rooms with ocean view are fairly nice. At this price point you would expect complimentary coffee in the morning, instead there’s a very overpriced cafe on site with pretty bad machine coffee (higher priced than airports with mandatory 20% added)
• LJ

  Lori Jonas

  Sep 25, 2026
  5.0
  I stayed at the Viceroy for almost two weeks while work was being done on my home. An extended stay like that can be stressful, and the Viceroy made it feel like a retreat. The hotel is gorgeous. Every space is stylish and inviting, and the pool is beautiful, the perfect place to unwind at the end of the day. My room was spotless, updated, and comfortable, and housekeeping kept it that way throughout my stay. The staff is what I'll remember most. From the valet team to the front desk, everyone was warm, welcoming, and attentive, and they made a point of remembering me each day. The manager was especially compassionate and understood what I was going through with my home. That kind of care is rare, and it meant a great deal. I'm grateful to the entire Viceroy team for making a difficult time so much easier. I'd stay here again in a heartbeat and recommend it to anyone.
• KH

  Kim Henley

  Sep 21, 2026
  4.0
  The location of the hotel is excellent and we were greeted warmly. The valet staff was excellent throughout our stay. The rooms were not very impressive for the cost. And the restaurant service could use some improvement. Can’t we get back to a physical menu and taking orders at the table? We each scanned the menu to place our order and the food came out at wildly different times for the three of us. My husband had to send his food back because his over-medium egg was swimming in its runny self and his toast was cold. The resulting re-do was better but still not cooked to order. The lattes were served in very small coffee cups. Since the 20% tip is required (not a big deal in itself), I’d expect someone to take our order at the table and have it delivered at the same time.