Best Western Inn Santa Clara

Reviews

• JL

  J. Liu

  Aug 24, 2026
  1.0
  I booked a room in this hotel for two days, and was bothered with moldy smell. I reported it to the front desk, and demanded a room change. The answer was I can't change room because it's too late. When I checked out, I mentioned the moldy room is a health hazard and should not be rented out, and asked for refund. They told me only one day refund for me. But I have to contact booking agent which is Super.com, for refund.Super.com then told they are a platform, can't award the refund. It was a terrible experiences.
• JE

  Julian Espinoza

  Aug 22, 2026
  5.0
  Muy buen hotel buena atención si ocupas algo gracias Best western
• HC

  Henry Chung

  Aug 16, 2026
  5.0
  매번 출장갈때마다 머무는 숙소 이제는 정말 내 집 같다. 식당을 업무 공간으로 빌려주는 것은 너무 좋은 것 같다. 아침 식사도 엄청 맛있진 않치만 매일 매일 변경되는게 먹을만 하다. 직원들도 너무 친절하다.
• RY

  Robin Ye

  Jul 22, 2026
  5.0
  The rooms were spotless, the beds were comfortable, and the freshly made full breakfast was a great way to start each day. Beyond the amenities, though, what truly set this motel apart was its staff. Our stay turned into an unexpectedly extended one after my father suffered a femur fracture and needed surgery during our trip. I can't thank the team enough for how they handled the situation — from the front desk to guest services to the manager, everyone went out of their way to help us extend our reservation on short notice so we could stay nearby and manage his care without the added stress of finding new accommodations. The staff were patient, compassionate, and incredibly efficient. They adjusted our booking quickly, checked in on us throughout our extended stay, and made sure we had everything we needed during a genuinely difficult time. It's easy for a place to be pleasant when everything's going smoothly, but this team showed their true character when we needed real help. We're so grateful for their flexibility and kindness — it made a stressful situation so much more manageable. Highly recommend this motel, not just for the clean rooms and great breakfast, but for a team that genuinely cares about their guests.
• AJ

  Anurag Jalan

  Jul 1, 2026
  4.0
  The rooms are okay. There is nothing wrong with them but they seem dull. The room I got had some past leakage visible and it had some dampness smell mixed with some smoke smell. It wasn't bothering me enough to complain and have my room changed. Breakfast does have some hot components and the parking is ample and free. The location is perfect with loads of restaurants in the vicinity if you like to eat out.

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