SureStay by Best Western San Rafael

Reviews

• AB

  Anthony Burke

  May 11, 2026
  3.0
  Old and run down
• SF

  shane frazier

  Apr 23, 2026
  1.0
  Naveen at the front desk gave me some of the worst customer service I have ever experienced in my life. I came down for a simple Do Not Disturb placard, and although another guest was there first, the way Naveen spoke and handled the situation was shockingly rude, hostile, and unprofessional. I recognized him as the same person who checked me in around midnight, and he was rude then too. When I tried to let the other guest go first, Naveen told me that if I did not like it, I could leave, and even told me to close my mouth. That is completely unacceptable behavior from anyone working a hotel front desk. To be clear, the room and the hotel itself were fine. My issue is specifically with Naveen. He is one of the rudest employees I have ever dealt with anywhere.
• YC

  Yvonne Castillo

  Apr 10, 2026
  3.0
  The SureStay by Best Western in San Rafael is clean, convention on off of the highway, and has a great coffee shop across the street. It has all the bare minimums you need for a stay. There is no luxury here, but the owner operators are friendly and helpful. The parking lot is tight, and the 2nd floor does not have elevator access. If you are looking for something with no frills, this is your place. We did have a refrigerator in the room, so that was helpful.
• RT

  RONDON TILE

  Mar 24, 2026
  4.0
  The room service is every day and very clean.
• K2

  kasinasm 28

  Mar 22, 2026
  1.0
  Hotel was bad with insects. Frightened and left in a single day. pre booked for 4 days and hotel management is irresponsible on returning the remaining money. Very underrated and unfair. Sad that no one-are helping.. Avoid it.